Taxicode Reviews

Name: Taxicode
Rating: 1.05

1.1 Rating 550 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 550 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Anonymous

Taxicode 1 star review on 17th June 2022

F FOLKES

Taxicode 1 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company are a complete scam and everyone should be warned about their activities. I cannot believe they still exist and Johnathan Kettle the so called CEO should be locked up for fraud, a complete lowlife”

Helpful Report

Posted 2 years ago

“Absolute scammers. Even cancelling a month in advance you only get 50% of the upfront fee refunded. Got 10% refunded from a very expensive up front taxi that I had to cancel 10 days in advance. Terrible service, outrageous cancellation policy and you can’t speak to anyone because the phone line goes to a dead end”

Helpful Report

Posted 2 years ago

“This company is definitely a scam we paid £56.50 upfront for a taxi which didn’t collect us from a wedding reception. Absolutely disgraceful. They said they would refund us but two weeks later still no refund. We couldn’t get in touch by phone.”

Helpful Report

Posted 2 years ago

“This company is a scam. I made a booking for a number of people and luggages via their website. A few hours later they called me to tell me that I had to pay an additional £20 to have a vehicle big enough for what I had booked. I told them it was not acceptable and they hung up after arguing. When I tried to call them to cancel the booking, their automated message said to leave a message so they woul call me back, which they never did. I managed to cancel the booking through their App but then I can see from the terms and conditions that they won't refund anything. I have therefore raised a dispute through my bank. Stay away from those thieves!!!”

Helpful Report

Posted 2 years ago

“Decided to cancel taxi less than half an hour before arranged pick up. Stranded in an area where taxis arnt always readily available. Absolute joke of a business”

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Posted 2 years ago

“Tried to change our taxi to a basic car after paying extra £50 for an executive car,offered us £15 discount Then wanted to collect us 30 mins early from a concert, I complained so they cancelled our booking without telling us”

Helpful Report

Posted 2 years ago

“Absolutely dreadful service and very rude man on the phone. You are being charged double the price… I waited 35 mn to get my taxi and was late for my meeting. NEVER AGAIN.”

Helpful Report

Posted 2 years ago

“Awful company. Took payment of £93.50 straight away and gave details of the taxi firm they had so say booked with. I call taxi firm to confirm with them and they had never heard of them. I then looked at reviews and asked Taxicode for a refund as they obviously hadn't made a booking and had a habit of not turning up. They said they would issue a 10% refund! Luckily I paid through paypal so raised a dispute and sent paypal the link to the reviews and they found in my favour and refunded. This was after Taxicode pushed me to accept their cancellation (so that they could say I cancelled and give me 10% refund) and also said that they could not refund while the dispute was open, which is not true. If you have paid with paypal dispute it, the more people that complain about them the better!”

Helpful Report

Posted 2 years ago

“Absolute disgrace!!! I pre booked for 10 passengers to collect us from Folkestone Station, only to find out that the taxis had been cancelled without my knowledge. We were left stranded for over an hour because it was peak school rush hour and no taxis available. The company took my money and haven't yet refunded it. Probably won't see the cash again! This scam company should not be allowed to rip off innocent people! I wish I listened to all the negative reviews!”

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Posted 2 years ago

“This businss is a scam. Do not book through this service.”

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Posted 2 years ago

“SCAM! Stay clear!!!!”

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Posted 2 years ago

“This is a complete scam. All they do is book via an actual taxi company for a lower fee, and keep the difference. I had to cancel a booking I've made 5 minutes after making it, before a driver has been allocated, and they took 90% of the original booking cost as cancellation fee, without any warning. I made the mistake of booking through this website without checking the reviews online. Don't make the same mistake I've made.”

Helpful Report

Posted 2 years ago

“The vehicle I selected apparently would not hold 6 passengers and your site allowed me to choose this even though I later found out that you should not have accepted the Booking. You then put the job out to another Company who wanted another £20 which I had no choice but to pay.”

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Posted 2 years ago

“Do not book with this company made the mistake of booking with them before I read the reviews cancelled hours after I had booked they charge a large cancellation charge they took £60 off out of my account disgracefull”

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Posted 2 years ago

“It’s clearly a scam, my journey was cancelled at 2am day before we booked. They have a coupon as a sorry and I was suppose to get a refund 3-5 days later. It’s been a week and I’ve gone through my bank to get the refund now. Tried calling them directly and no one has picked up. Total scam artists and I looks like the website is down.”

Helpful Report

Posted 2 years ago

“Avoid Taxicode! They took payment but did not provide a taxi. They were not available for any contact. It was a scam.”

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Posted 2 years ago

“I pre booked and paid for a taxi. Only to be stranded at night on my own in the middle of nowhere as they cancelled my taxi 10 mins before it was supposed to arrive. No refund has been given and after calling them I've been told they cannot refund due to issues with their system! DO NOT USE THIS COMPANY!!”

Helpful Report

Posted 2 years ago

“Absolute scam I agree with everyone else - don’t use them. I received several calls telling me everything was alright then they cancelled. Midnight pick up and caused me a lot of problems.”

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Posted 2 years ago

“As per the other reviews. Total scam. They take your money (£75), promise a taxi, cancel at the last minute. Don't refund you. All others in the same boat contact your bank and dispute the transaction. I promise you. Your bank will be familiar with the story.”

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Posted 2 years ago

“Don't use, absolute scam, booked taxi and they cancelled last minuet, three weeks and no refund, will not answer the phone. Looks like £66 down the drain”

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Posted 2 years ago

Taxicode is rated 1.1 based on 550 reviews