Taxicode Reviews

Name: Taxicode
Rating: 1.05

1.1 Rating 550 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 550 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 2nd September 2022

Anonymous

Taxicode 1 star review on 17th June 2022

F FOLKES

Taxicode 1 star review on 31st March 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BOOK THROUGH THIS COMPANY THEY CANCELLED MY RIDE THEN AUTOMATICALLY CHARGED ME £100 FOR A NEW RIDE then said I couldn’t have a refund because I am trying to cancel within 30 days! SCAM COMPANY”

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Posted 2 years ago

“i had booked my taxi weeks in advance. when the driver hadn't turned up at the time i had booked for i called the company and was told that my booking time had been changed?!!! i explained that i had to be in london and that i needed a taxi immediately. they admitted it was their fault but refused to send me a taxi and then proceeded to cancel my booking !!! i then had to make alternative arrangements. terrible customer service, i will never use this company again.”

Helpful Report

Posted 2 years ago

“*NEVER USE* I was cancelled on at 9pm for an 11pm taxi in the middle of the countryside in Wales with no way of getting alternative transportation. I was also cancelled on a second pre-booked trip the day of the trip and no refund given. Terrible customer service - don't ever use.”

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Posted 2 years ago

“I am a member of staff working at The Jockey Club; I would strongly advise you not to make a booking with this company. Not only did the driver fail to show at St James' Palace in London (there is only one), but the driver ended up calling the passenger to tell him he was in St James' Road in Beckenham... I the company have today now accused my passenger of not showing up, trying to shift the blame onto us... INCREDIBLE!! This took place in September 2021; I am still in dispute (Dec 2021) with the company to a) get a refund for the second half of the journey that wasn't completed, and b) receive an invoice/receipt for the money charged to the credit card. Two very simple things, and I have given up communicating with their incompetent operators who simply fob you off, and you end up going round in circles. Unfortunately I will have to put in a bank charge dispute with the credit card company as I cannot see them refunding the money and their services are fraudulent and this is now theft. I only ended up using this company after searching on Google as Addison Lee couldn't do it, but please save yourself the hassle, and do not use this company. Shocking that companies are allowed to stay open serving members of the public and corporates in this way and get away with it.”

Helpful Report

Posted 2 years ago

“Awful service, don't use it! I booked a taxi to the airport two hours in advance and called them again one hour later to confirm everything was fine. They reassured me that the taxi would be there on time. But THREE MINUTES before the agreed time, they sent me an email saying that it was cancelled and offering me an "alternative" for 4x the original price.”

Helpful Report

Posted 2 years ago

““I cancelled the trip because no taxi was assigned, I rang your customer service and got told I wouldn't be charged as no company had been assigned to the taxi. I was in this position already because Taxicode cancelled my original booking (which was £70 less) 2 days before it was due to be carried out. We were in a very desperate situation and couldn't rely on a taxi which had no confirmation. I am now £192 lighter in my bank account because of this.”

Helpful Report

Posted 2 years ago

“This Company Canselled our planned taxi fare to the airport in the middel of the night - by mail. This, just to offer us the same trip to the tripple Price.”

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Posted 2 years ago

“Robbing b*******s No taxi no refund”

Helpful Report

Posted 2 years ago

“Please can people report them to UK International Consumer Centre as they are based in the Netherlands. It is a quick phonecall with what happened. They have been getting away with it as they aren't based in the UK and you are passed from pillar to post but this is the correct body and I am told I have grounds for a case. The website is https://www.ukecc.net/”

Helpful Report

Posted 2 years ago

“I booked through Taxi code, and needed to change the time of pick up. Over the course of several days I attempted to call them, receiving no answer, I contacted them through the web chat form and got no reply. I also contacted the Taxi provider they and organised for me, again to receive no answer despite multiple calls over several days. I evenutually got through on the day of collection, and was advised that the representative would call the taxi company providing the service to move the time forward and call me back. This again did not happen...... As I needed to get home for childcare I had to make alternative arrangements, and as their fare is not refundable this cost me £120 in lost money for a taxi I could not use as it would have been too late.”

Helpful Report

Posted 2 years ago

“DO NOT USE. I put in details of my booking as per the website - it was place OR postcode. I put the door number of the road and the city (there’s only one Crow road in Glasgow) and put the Dunblane Hilton Hydro as one. Got a call that evening to say the mileage had increased as I hadn’t written a postcode (despite google maps finding these locations and the website saying OR. If I didn’t pay another £21 I’d lose 75 percent of the original money (£52). They now have the power to keep adding money on top. Absolute scum of the earth. I am contacting Citizens Advice tomorrow if anybody wants to join me.”

Helpful Report

Posted 2 years ago

“I BOOKED THIS COMPANY AND PRESSED THE WRONG DATE BY MISTAKE AS I WAS A PASSENGER IN THE CAR AT THE TIME. SO I RANG AND THEY CONFIRMED THE CHANGE BY EMAIL AND CHARGED £5. WE ARE NOW 3 HOURS FROM GOING OUT IN THE CENTRE OF LONDON AND HAVE HAD AN EMAIL TO SAY THEY HAVE CANCELLED OUR BOOKING BUT.....WE CAN REBOOK THE SAME CAR FOR DOUBLE THE PRICE. HOW DISGUSTING. THIS COMPANY SHOULD BE CLOSED DOWN. PLEASE BE WARNED.....DONT USE THEM.”

Helpful Report

Posted 2 years ago

“It should be minus 5, not even a star. Really agree with all prior comments..... scam, and scam and scam. I have booked other web not sure taxiservice.net ... which finally link to taxicode by referring it is the group service providers. Since i have seen many negative reviews in Taxicode. then I aviod directly booking taxicode , but however, it links if you click cash it won't be continued. no response, it takes money first and confirms us later, which 99% cannot be confirmed until last minute. and charges the cancellation fee. Luckily that i can suspend the payment.”

Helpful Report

Posted 2 years ago

“Scam, they took my money, taxi didn't come. Despite my emails, they lie, saying me the driver was there and blablabla .... and they don't want to send me back my 80 pounds. Shame on this company, robbers, scammers”

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Posted 2 years ago

“SCAM! I booked a taxi for the airport, they never showed up and nobody is replying to my email about a refund. Do no use this service”

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Posted 2 years ago

“Wish I had checked reviews first. Booked a coach for 16 people. I phoned to confirm yesterday as I hadn’t heard from them after booking two weeks ago. Coach was confirmed and I was told it was all booked. This morning I got a cancellation email and I have 16 people relying on a lift from me!!!”

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Posted 2 years ago

“Terrible service”

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Posted 2 years ago

“BEWARE - if you cancel a taxi that you have booked, even 2-3 weeks in advance, they will still charge you 75% of the full rate.”

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Posted 2 years ago

“SCAM COMPANY. Placed a booking request through their website and was advised by email that my job was awaiting assignment. Never received a confirmation email so called them to chase and they confirmed verbally the booking. Still no confirmation email. Waiting at the collection point, I called again to see where the car was and was advised the booking was cancelled because no drivers were available. I was advised I would receive a refund but nothing has been received. I now notice that they emailed me shortly after my final phone call stating that the customer had cancelled, which is not true because I was left waiting and only found out the car was cancelled when I called to see where it was! I note their cancellation policy states that refunds won't be issued when cancelled by the customer on the same day so can only assume this erroneous email has been sent so they can fraudulently keep hold of my funds. I will be requesting a chargeback via visa and would recommend steering clear of what appears to be a fraudulent company.”

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Posted 2 years ago

“Awful service. Needed to book a taxi at the last minute to get to the airport in order to travel home for a funeral. Taxicode failed to answer calls to them to confirm the booking so I had to tell them I wanted to cancel my request, only for them to appoint a taxi firm at 3 in the morning!”

Helpful Report

Posted 2 years ago

Taxicode is rated 1.1 based on 550 reviews