Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

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1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

Anonymous

Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complete scam. Cost £22 for a 7 min drive. Cancelled the booking without asking me saying the driver had to do a "school run". I've had to phone them numerous times to ask for the refund they said they'd give. They've effectively just taken my money now as I still haven't received any refund.”

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Posted 4 years ago

“This company has very sneaky terms and conditions- which are nearly impossible to find... I would avoid like the plague. They were unhelpful, would not give me the number of anyone more senior to call and were adamant they would give me a 10% refund. I cancelled well in advance. DO NOT USE!”

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Posted 4 years ago

“Zlodeji! Zaplatíte vopred za taxi. Rezerváciu nepotvrdila. Tak ju zrušiť. Ale peniaze nevrátia... všetko zlé, neprofesionalita, zlodeji”

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Posted 4 years ago

“Gangsters. Avoid at all costs. Will charge even when they can‘t provide the service, Don‘t offer alternative and you cancel service. Shocking”

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Posted 4 years ago

“Absolutely awful... I ordered a cab the day before I was due at Stansted airport. They took the booking, plus the fee £35 then I received an email two hours before travelling that my taxi had been cancelled, I was offered a voucher to use on the next booking. I was fuming as I could not get another taxi as it was needed for 4.30 in the morning. What an utter farce.. bloody disgusting. Do not use this company.”

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Posted 4 years ago

“The worst experience ever - AVOID at any cost!!! Coming back to the UK and having orderd a Heathrow pick-up, I requested the driver to meet me 40 minutes after the flight has landed. The company offered an extra 15 minutes of waiting time and "meet and greet". 2 minutes after landing my driver was texting me that he`ll pick me up at the departures area. I told him I had luggage to collect but he kept calling me every 10 minutes, more and more annoyed. We had issues with the airline as my daughter`s car seat got lost. The driver, however, kept calling me, more and more frustrated because he had to wait, and because he got fined by the police for being at the dpeartures drop-off area. (No one asked him to be there.) When finally we managed to get out, 50 minutes after my flight has landed, he demanded that we make our way up to the departures area. NO meet and greet, just me with several pieces of luggage and a buggy. Once i managed to make my way upstairs i got dragged into an argument between the driver and the police and we didn`t get to go until i broke down crying. Then on completion of our journey, he demanded an extra £10 for the extra time he had to wait (if only he actually arrived at the time I ordered the cab for...) Then when i contacted Taxicode`s customer service, I was treated in the most unprofessional manner. Next time you need a ride, guys, go through a company you can trust - this is not one I can assure you!!!”

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Posted 4 years ago

“Disgusting. Booked to take my 87 year old mother to hospital and they took the money and cancelled at 3.30 on the MORNING of her appt after taking £35.50 payment with a ‘ransom’ note to say the price wasn’t enough. If I don’t get my money back within 24 hours I will go to trading standards and the police.”

Taxicode 1 star review on 19th January 2021

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Posted 4 years ago

“Absolutely appalling service. Booked a taxi for 22nd December to return from a funeral, company emailed to cancel on the day with very little notice so I had to try and organise an alternative whilst there. Took payment upfront and am still waiting for a refund nearly a month later. Ignores all messages and calls, will be claiming via a charge back as they refuse to respond. A shame no stars is not an option but please beware before booking and do not use this company!!!!!”

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Posted 4 years ago

“No shoe taxi. Called many times and was promised it was on way. Left my family stranded. No refund”

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Posted 4 years ago

“What do you not like about this business? It states.. Well everything... if I could give no stars I would. The company are run by scammers, this company is linked with ROAD RUNNERS GATWICK and its a cowboy business, I do not recommend anyone using this company.They take ur money of you up front and never pick you up giving you stupid reasons. This is called THIEVING!! I was made to wait in the dark on my own for 3 hours hoping and stupidly trusting them there get to me, having already paid them £215 I was worried to leave the ferry terminal incase they were being honest and came but when it got to 9pm I gave up and called a family member who lived on mainland to collect me (I had already travelled from IOW) to help me get to Gatwick and to help calm me down because I had got into such a state from all the stress and upset from there messages. They lie to by saying there collect door to door, this never happened either, I was made to meet them a certain way with less then 1.5 hours notice and yet still no show. They message saying ur get ur money back once i threaten with court but I never received it back they come up with loads of excuses. This company is going to court with me and I won't rest until I get justice from this horrible company and the people who run it even when they state that its not them and now to do with road runners and think a bit of paper can prove this well with all my evidence I have from these company's I will get the money back and I will not allow this to continue happening to others like you see in other reviews throughout this company and road runners reviews. Con men, making money off us to gain in there pockets, disgusting humans, thieves. DO NOT USE THIS COMPANY OR ROAD RUNNERS GATWICK THERE ARE A JOINT THIEVING COMPANY.”

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Posted 4 years ago

“A rip off. They charge you the full amount without providing any service. Avoid at all cost!”

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Posted 4 years ago

“I booked a taxi for Christmas day. They informed me on Christmas Eve that they couldn't provide a taxi but would still be charging me 90%!! This company is a joke and people should read the reviews and BEWARE!!”

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Posted 4 years ago

“Appalling company. Lied for days, then cancelled with 24 hours to go before my booking. Then rebooked one leg of the journey, only to cancel 2 hours before - took payments for both, no refund. Liars, crooks, avoid.”

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Posted 4 years ago

“Don't use this firm. Their cancellation policy is fraudulent. Absolutely disgraceful. They simply rip you off if you need to cancel a booking. 10% refund when they hadn't even assigned a driver to the job, and it was a week in advance.”

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Posted 4 years ago

“Horrible! Just horrible. I made a booking and needed to cancel which I did only 17 minutes later. I was told I would only be refunded 10% of the original booking cost. After asking for a full refund they refused. Do not use this company!”

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Posted 4 years ago

“This company are unbelievable, avoid at all costs. I made a booking in April which I had to cancel due to Covid, they said they wouldn't issue a refund but I could rebook at a later date. All if a sudden 4 weeks ago I had an email from them stating that I needed to confirm the booking which I had made for the 1st if December, which I had neither arranged nor made. I rang the company to say that I had not made the booking, didn't require the booking, and would not be paying. I then got told that I needed to pay the full total of £154.00 and then claim 45% back. Not entirely sure what I am paying for, as nothing has been offered or received. I said that I wasn't willing to do that, and also did they really think that I would book a taxi for December in April ? I then had an email to ask about my rebooking the journey, to which I replied as a frontline worker I have no idea when I will be able to do so, and lo and behold today they have tried to take£154.00 out of my account for payment for a journey which I haven't even made, absolute scanners.”

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Posted 4 years ago

“The company is a fraud. I cancelled a return taxi from my daughter´s boarding school to her guardian in London. 160 pounds. They gave me back 16 pounds!!! I had to cancel it 48 hours before (the return was a week later). The reason of cancellation was my daughter had been in contact with a Covid positive and had to be in quarantine. Did they want to go against the government rules? They just gave me 10 pc back. they make sure not to advice customers about the small letter. I have never seen anything like this. It is outright robbery. I will advice people against it so that they don`t fall into the trap.”

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Posted 4 years ago

“Taxicode cancelled my booking without informing me - I found this out only by ringing up to inquire why I had heard no confirmation of the driver. This booking was to take my elderly parents to their diamond wedding celebration. Five days have elapsed and no refund has been made.”

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Posted 4 years ago

“Rip off - was asked to pay an additional £5 ‘Sunday drop off fee’ at the end of the journey. (Why not make this clear before the journey or include it in the online booking payment?) Called the taxi co afterwards who at first denied having made the journey and then gave me a list of excuses.”

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Posted 4 years ago

“This company is a disgrace - particularly Faizan Khan. They charged me £186.50 for a taxi journey which did not take place, then refused to refund me. When I threatened further action they promised to refund me within 3-5 working days. It has been 2 weeks since that email, and a month since the booking was made. They haven't responded to any of my emails. I have referred them to the Competition and Market Authority. Do not book with TaxiCode, they will steal your money and their Terms and Conditions are unlawful. Their support staff are rude and unhelpful - I have been hung up on by this company 4 times. They do not respond to emails.”

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Posted 4 years ago

Taxicode is rated 1.1 based on 594 reviews