Taxicode Reviews

Name: Taxicode
Rating: 1.06

1.1 Rating 594 Reviews

1 %

of reviewers recommend Taxicode

Company Reviews

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Metrics

1.1

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Taxicode 1 star review on 9th August 2024

Anonymous

Taxicode 1 star review on 30th July 2024

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Taxicode 1 star review on 2nd September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use, absolute scam, booked taxi and they cancelled last minuet, three weeks and no refund, will not answer the phone. Looks like £66 down the drain”

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Posted 3 years ago

“my booking was cancelled 40 minutes before pickup and collection to Belfast Airport on an early Sunday morning. No apology or come back.I couldnt hire another in that time.My car I then had to drive with much time stress and charged £100 plus to park in the Airport carpark for ten days.Dreadful,dont use.”

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Posted 3 years ago

“COMPLETE SCAM ! ! DO NOT USE ! ! They take your money, cancel your booking and do not respond to refund requests. I'm the fool for not researching before I signed up but I needed the booking urgently - have since found scores of reviews saying exactly the same.”

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Posted 3 years ago

“Complete scam ordered a taxi for 1:15am on a Tuesday. Revived an email at 12:30 saying the taxi had been cancelled and I would be refunded. 8 days later the money has still not been returned. They are still yet to reply to the two emails that I have sent”

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Posted 3 years ago

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Posted 3 years ago

“Still waiting for my refund after 7 days, they took the booking for a Saturday evening, they cancelled at late notice, fortunately we found a cheaper company who could do our trip.”

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Posted 3 years ago

“Company cancelled our taxi the day before we were due to be collected. in spite of being contacted twice have not refunded my money this is contrary to their guarantee of refund within 3 to 5 working days. Have been well and truly conned !Do not use this company and only gave 1 star to access this forum !”

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Posted 3 years ago

“yup, i got scammed to. Should have looked up their reputation before engaging. How are these crooks getting away with this? Shouldn't the police be involved since what they're dealing is theft.”

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Posted 3 years ago

“No stars at all for these crooks! I booked a taxi for 1:15 pm the next day for an airport journey. As a visitor I didnt know the exact postcode so chose the centre of town which is exactly where I was! £42.50 inc 1.50 for confirmation sms which was never received. Half hour later they call to say they have to make it 30 mins earlier due to shift changes. I accepted even though I wasn’t keen. Another hour goes by and I get another call . I need to pay 10£ cash to the driver as my journey is longer based on my actual postcode which I had to google for them. I disagreed so he tried to barter , eventually saying “ don’t worry , I’ll waive it “ The next day, another call …another £8 demand . He tries to tell me the journey is 24 miles. I told him I was going to report the company to fair trade as scammers and suggested I had already checked the route with the exact address twice . Once the night before £40 - cheaper than I paid ! And the next morning £42. Both less than 20 miles of travel according to their app! I sent them screen shots after asking them for, and being refused a refund. Mysteriously ,a couple hours later, I received an email to say they cancelled the taxi and I’d get a refund. Still waiting on that.”

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Posted 3 years ago

“Their help line is never answered - do not use them.”

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Posted 3 years ago

“Don’t trust this bunch of crooks! Auto cancelled by them at last minute after taking my money and confirming 8 days prior … gave me opportunity to book with alternative service provider and they took more money then allocated me a different taxi from one I booked - the same one that auto cancelled me as couldn’t provide service. No refund when I said that was unacceptable as couldn’t be left stranded without lift!! Hideous to deal with and simply no ethics.”

Helpful Report

Posted 3 years ago

“DO NOT USE. booked a taxi at 15.30 for 22.30 that night. They took the money and cancelled the taxi at 22.00. I phoned the taxi company who were supposed to be collecting me and they said they informed taxicode at the time of booking they could not do it!! (They are a scam booking agent who take money before they have arranged a taxi company to provide the service) 2 weeks later still have not recieved a refund!!”

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Posted 3 years ago

“It should really be ZERO STARS Booked a taxi with Taxicode for the following morning for hospital appointments cancer department Got an email from them @ 2.50 am to say taxi cancelled no reason given Only noticed the email when checking phone was charged Terrible service would not use and and certainly wouldn’t recommend Fortunately paid with PayPal who will cover the money if it’s not refunded”

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Posted 3 years ago

“Cancelled service on the day. No refund yet.”

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Posted 3 years ago

“If I could give 0 stars I would! Booked taxi while in York, quote was £22.50. As we are not from area we were unaware of average cost. They cancelled booking 10 minutes before the taxi was due. They deducted the £22.50 from my bank 1 week later and it has still not been refunded 3 weeks later. To make it worse when we called a taxi company the cost for the trip was under £12. They are ripping people off, charging double, taking payment for a service they cancelled and no contact number to phone and complain. I am waiting for a reply to an email and if not refunded will be putting a complaint to trading standards. Do not use this company, call a local taxi company.”

Helpful Report

Posted 3 years ago

“Taxi booked for 4 am cancelled by email at 3:30. This was 2 weeks ago, no refund given even though cancellation email says refund would be processed in 3-5 days. They are ignoring emails.”

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Posted 3 years ago

“Booking cancelled on the morning of booking, no excuse given, payment taken day before, close to 2 weeks now still no refund, 5 emails sent asking for refund, no reply's other than automated receipt, still owed £243.50..........................DO NOT USE THIS COMPANY REF NUMBER; MBA04EB35BFC”

Helpful Report

Posted 3 years ago

“I'm not sure how to put 0 here so I did 1. Scammers, they cancelled trip on the same day and no refunds after all. No customer service = they close my query on refund. I thought I was only one with no luck, but there are more people scammed now:( My reference number:TCF16DB658318 It's over 2 weeks now and no money back. BEWARE.”

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Posted 3 years ago

“agree with all these reviews...DO NOT USE THIS COMPANY. They cancelled on me having paid £57.50. Still no refund 2 weeks later after several phone calls and emails to them. Apalling service”

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Posted 3 years ago

“Booking for 7am was cancelled without giving any reason at 5:40am via email, on Sunday. I wish I read reviews before I booked.”

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Posted 3 years ago

Taxicode is rated 1.1 based on 594 reviews