“for the past 4 months they do not debit money from my account and they make it my problem. now my phone is suspended after I made contact and could not get through to the mobile department. left a message and no one contacted me, the next day they suspended my line. cannot wait to pay off the contract and cancel it. wouldn't recommend TELKOM to anyone and that 180 number they always say we should contact, you can never get anyone you can speak to there. I ended up contacting the 10210 number that is where the consultant said she will email mobile and let them contact me.”
“Please shut telkom down, telkom should not be in business. Telkom does not have the competence to operate a business in today's world . I am wasting my time writing this review anyway”
“Telkom is the worse service provider you can find. I am currently a customer of telkoms for the pass 5 years and I am counting the days for my contract to expire so I can never do business with such thieves. The staff they have seem to have not passed primary school as there maths is absolutely atrocious. They constantly over charging your account and you can never get the money they steal from your account back. I dont understand why such a terrible thieving company can be left to continue running, my opinion they should be shut down before they continue stealing from more of there customers. I have currently moved all my accounts to vodacom and mtn and its the best thing I could have ever done. When you with vodacom and mtn you really then start to realize how useless telkom really is and that you don't need to have such issues in your life. No more unnecessary phone calls for hours, and still not getting your money back, to get a telkom staff to help you after you sign a contract is the hardest, once they have your money they dont want to hear from you, both in the store as well as the call centre. The same person that messes your contract up can't sort out his mess, also watch out for false advertising. Something they pride themselves in. I just hope telkom will do All South Africans a favour and close down as we are a better country without Telkom, in sure majority of our citizens who have telkom contracts will second me when I say it.”
“People really need to start paying attention to reviews, it's given for a reason. Telkom is by far the worst ISP ever in life. They bill incorrectly, they never resolve queries. They charge for subscriptions you never signed up for. THIS IS THE BIGGEST PROBLEM and SCAM of all, these subscription range from R200 to R390 a month, you have to investigate because they don't bother and even when you provide them with proof, they still refuse to rectify their ongoing fraud and theft of customers money. R200 x12 = R2400 a year that telkom steals from customers, multiply that by 1000 customers a month, that is Fre R2.4 million they getting for illegal subscriptions. I would not recommend them for anything contract related. Their good signal is the only good thing about their service. If someone can tell me when last anyone downloaded or had a need to download wallpapers for their phones. that is what their subscriptions are for.”
“Cut off three times by call centre person, tring to cancel a line. Almost inaudible first woman. Then a guy I could hear, but he cut me off. Then another woman I could hear, who cut me off -- or they send you to a survey! As bad as Eskom. Furious that I actually used them for so long.”
“This is really the worst experience I ever had with any SP. I made altogether 13 calls ( From my Cellphone) to Telkom, No results at all nothing is resolved at all. This is beyond belief. Telkom is not good in any way especially not good for my Blood pressure. I am giving it up now. Goodbye Telkom”
“A call centre agent called me 2 weeks ago offering me the Fibre ( wifi) promotion @ R399 a month, took up about 10 minutes of my time, ended the conversation that I will be receiving a SMS confirming installation date. I waited, and waited, and waited but no SMS as promised. Today I went to a branch in Tableview mall to enquire only to learn that no order was loaded on the system. This is disgusting as I have been a long standing TELKOM client, and being messed around like this is unacceptable. What are these people doing to the business ? Why are they even employed by TELKOM ? This has inconvenienced me as I now am running short of data due to anticipated installation of wifi!!! I must say that the gentleman at the branch was extremely helpful and assisted me professionally.”
“Been phoning for over a week, 2/3 times a day and still zero care from Telkom it’s for my business and the more I need it to be fixed the longer that ignore me!
Wouldn’t recommend to anyone”
“Worst service ever! I have ONE problem and the people at the shop can't help me, the call center never calls back, the online chat on the website doesn't respond and same on the Facebook chat. I'm getting a lawyer.”
“Telkom Insurance cancellation.
I cancelled my insurance with Telkom on the 7th of May 2021 and the only canceled it on the 9th of June 2021. Still I'm being charged in July 2021 for insurance that I have cancelled 2months ago. Called Telkom and admin no one is helping me.
Worst insurance ever. I regret taking their insurance and contracts :(”
“WORST ISP. Please don't ever sign a contract with them. The prices may seem tempting but it is ABSOLUTELY NOT worth it. You might think it's better than nothing but really you'll just be paying them to irritate you.”
“It is very bad 👎do not buy this ,have bad ping and connections problem every day since we got this wifi if I could I would've gived it a 0 it is really bad.There isn't a day we have good connection so I don't suggest this.”
“So very disappointed. Gave Telkom the benefit of the doubt. I cannot believe that they are still in business with the worst service ever. I regret taking out a contract.”
“Telkom is the worst after your contract is ended they will still debit and even if you stop it at the the bank they will keep changing references numbers to debits don’t even think of canceling there is no such thing .🤬🤬🤬🤬😡😡😡😡😡😡 there cancellation department is a mess lies and empty promises do you research don’t take my word for it.”
“I have never seen a more pathetic company like Telkom. My subscription of 24 months ended in Jan 2021. I went to the Clearwater mall and the so called assistant told me she requested a cancellation. In January I phoned them only to be told it was never cancelled. Since then I have maybe talked to 15 different so called customer service agents telling me the same thing over and over. They will escallate the cancellation and with the next call it is still not cancelled. In March they send me a bill for R762 without me using the unit at all. I have tons of case numbers and still no cancellation. Apperently the telkom store in Cradlestone can not do anything, I have been there 3 times. What a bunch of useless people not knowing or understanding bussiness at all. Please DO NOT use any of their services.”
“Iam a Telkom subscscriber and very dissapointed with their network in Impala park boksburg.My service has been interrupted since Friday.This is extremely unprofessional, I am extremely disappointed because of the bad service you are giving us.For some of us that use data its totally unfair because you will not pay us pack for the days that we will not have used it and then it expires before we are a able to use it.Telkom you are losing a lot of customers and not sure if you are really seeing this because everyone i know is not happy about your services.Please do something urgently otherwise you will lose customers”
“WORST service provider that I have ever dealt with!!! From the call center (who give false information on their services), to headoffice (which is unreachable), to the "so called" managers that cannot resolve any problems. I will NEVER sign up or use any of their services EVER again!”
“Worst service provider in the world!
Haven't had internet for a MONTH, no technician comes to the house. Whenever we phone, the operator says we will escalate the fault, but nothing happens.
Finally we have Fiber in our area, so don't need the landline anymore. Now its almost impossible to cancel the landline. I've been paying for 2 months and am not able to use it. Whenever I phone, I'm in the wrong department. Can only cancel if I log in to my account, but I don't want an account I want to get rid of them.”
