“telkom has great deal available at reasonable price , but they come with alot of problems. service delivery is really bad going into store or calling the contact number. trying to get someone to assist with anything is a mission. network problems is a great issue regardless of being on an all network plan and id you on telkom only plan it is worse.”
“I ordered a device on the 26th September 2022 they told me it takes 5-7 working days, on the 05th October 2022 I'm told its 7-10 working days, and they tell you that there is no one else you can talk to except for the person you talking to. Reference for the call 1195876”
“Telkom is very fast to give bad credit rating. But the fibre Internet and WiFi is the worst ever. Can't watch one movie
I am cancelling all telkom tomorrow and will will tell everyone about bad service .”
“Telkom LTE is down or something is wrong with their network. It keeps switching to some "655" network then I have no wifi signal. This has been going on for days now. Telkom is a terrible, useless ISP. It is taking me 30min to an hour to send emails and I work from home. Telkom and Eskom ruining lives one day at a time.”
“we have a business line, they advised to change to fibre. we waited 2 months to start it after trail period. still don't have our landline connected,emails are down, waiting for a technician. DEFINITELY NOT ADVISED FOR BUSINESS!!!YOU WILL LOSE MONEY AND CUSTOMERS ,how can you verify my email, have to wait for your incompetent services”
“Telkom has no sympathy ! They dont care about their customers . I could not afford to pay my contract for 2 months and when requesting for cancellation of contract because contract ended to avoid being billed for data that i cant use due to account being suspended , they say they cant cancel until full outstanding payment is made but will add every month on account if no payment is made !!!!! so how do you expect a person that cant afford to pay to continue !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am definnitely willing to pay the outstanding balance but not for data i dont have access to ! TRASH BUSINESS !”
“Worst customer care service that we've ever dealt with. They steal your money, double debit you, don't care if you made payments, blocks off our phones and wifi once a month for the last 6 months. The staff over the phone just end our calls and never get back to us. Cannot wait until our contract ends and they will never hear from us again.”
“I missed two payments, I paid on the 8th of June then again on the 30th of June. After I paid I received a statement with the amounts I paid on the 8th and the 30th. Then my account was debit and they took R200 extra. I was told that the money bounced which it never did there was only money going out of my account and not back into it. On July’s statement payments reflected but instead Ed of the amount going down it went up…. None of it makes sense. I received emails stating that my issue had been resolved by one of their agents which it never was! I definitely would not recommend telkom.”
“Telkom renders the most terrible service ever, full of incompetent staff who is not able to resolve any issue instead they rather keep on dropping the calls on you after you explained your issue for so many minutes.
Asking to speak to a manager they will keep on saying they sent an email to the manager to open the line to get the call, you will wait forever and they just drop the call.
After paying from January until now Telkom suspended my wifi, with all invoices i have was told it will take 7days to investigate, I cant do without internet then I decided to repay whatever is outstanding now i have to wait 72 hrs what nonsense. DO NOT USE TELKOM RATHER GO SOMEWHERE ELSE”
“Very bad experience. I paid for something I never used they still want more money. I subsribed for a router only to find no network coverage. They took the router back still they want money. I wonder may be Telkom doesn't get any customers that's why they are sucking us dry. While they said they are processing my cancellation they debited for five consecutive months .Different agents call with different vlaims. After I paid R820, one called saying I owe R806 and she failed to explain what for. I asked to speak to the supervisor she said she will call the next day and let me speak to him .She never called.
If you need network never I mean never choose Telkom .They are bloidy crooks.”
“There is extremely bad customer service
Short ques. They serve one customer per hour. Waiting time was around 2hrs
I was only customer waiting
I will NEVER use their service again.
I couldn't get adequate help on line , customer care and in store”
“My account has been suspended without my knowledge, requested to change account to a top up , went to the store i was not assisted consultant gave me a turn around time of 24hrs also advised if i pay the minimum amount my account will be clear to do a sim swop i did a payment and now account still suspended, when i call the customer care i always get a recording saying they will send me self service message to log a query. The service is horrible i must say i want to cancel my account with Telkom its so pathetic.”
“Telkom internet is just a bunch of bull shit. They get people to sign contracts for 2/3 years and give pathetic service. After not getting what has been offered, you are now bound in the contact and they seem to not give a shit.
I had to pay for internet not being used for 3 months because of Telkom bull shit. We had moved premises and initially we were assured that moving the Fibre line would be free of charge, provided we had Fibre in the area.
After 3 months of back and forth arguments, they finally decide to assist. No compensation or discount.
Telkom Fibre especially is straight kak. Always issues with down time.
If there were an option to rate Telkom negatively, I would definitely put it on a negative 5.
The Fibre line is shit, as well as the customer service.
My opinion, do not get Telkom fibre/internet, it will be the biggest regret of your life.
Telkom should stick to landlines and nothing more.”
“Telkom places you under contracts without your knowledge. When you request for the call recordings to prove your case they come with lost of stories. RECORD ALL YOUR CALLS with telkom because what they tell you on the phone and claim later is two different things”
“I have a worst experience with the telkom insurance (admin plus) telkom canceled my insurance accounts due to non payment of a single month but it was later debited with two month in front but still my insurance was canceled, telkom has scammed me my money now they are sending me from pillar to post about reinstating minsurance or refunding me. Telkom scammed by using insurance, one of the telkom agent kept on making mediocre comments that telkom is not a bank”
