“Telkom has no sympathy ! They dont care about their customers . I could not afford to pay my contract for 2 months and when requesting for cancellation of contract because contract ended to avoid being billed for data that i cant use due to account being suspended , they say they cant cancel until full outstanding payment is made but will add every month on account if no payment is made !!!!! so how do you expect a person that cant afford to pay to continue !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am definnitely willing to pay the outstanding balance but not for data i dont have access to ! TRASH BUSINESS !”
“Worst customer care service that we've ever dealt with. They steal your money, double debit you, don't care if you made payments, blocks off our phones and wifi once a month for the last 6 months. The staff over the phone just end our calls and never get back to us. Cannot wait until our contract ends and they will never hear from us again.”
“I missed two payments, I paid on the 8th of June then again on the 30th of June. After I paid I received a statement with the amounts I paid on the 8th and the 30th. Then my account was debit and they took R200 extra. I was told that the money bounced which it never did there was only money going out of my account and not back into it. On July’s statement payments reflected but instead Ed of the amount going down it went up…. None of it makes sense. I received emails stating that my issue had been resolved by one of their agents which it never was! I definitely would not recommend telkom.”
“Telkom renders the most terrible service ever, full of incompetent staff who is not able to resolve any issue instead they rather keep on dropping the calls on you after you explained your issue for so many minutes.
Asking to speak to a manager they will keep on saying they sent an email to the manager to open the line to get the call, you will wait forever and they just drop the call.
After paying from January until now Telkom suspended my wifi, with all invoices i have was told it will take 7days to investigate, I cant do without internet then I decided to repay whatever is outstanding now i have to wait 72 hrs what nonsense. DO NOT USE TELKOM RATHER GO SOMEWHERE ELSE”
“Very bad experience. I paid for something I never used they still want more money. I subsribed for a router only to find no network coverage. They took the router back still they want money. I wonder may be Telkom doesn't get any customers that's why they are sucking us dry. While they said they are processing my cancellation they debited for five consecutive months .Different agents call with different vlaims. After I paid R820, one called saying I owe R806 and she failed to explain what for. I asked to speak to the supervisor she said she will call the next day and let me speak to him .She never called.
If you need network never I mean never choose Telkom .They are bloidy crooks.”
“There is extremely bad customer service
Short ques. They serve one customer per hour. Waiting time was around 2hrs
I was only customer waiting
I will NEVER use their service again.
I couldn't get adequate help on line , customer care and in store”
“My account has been suspended without my knowledge, requested to change account to a top up , went to the store i was not assisted consultant gave me a turn around time of 24hrs also advised if i pay the minimum amount my account will be clear to do a sim swop i did a payment and now account still suspended, when i call the customer care i always get a recording saying they will send me self service message to log a query. The service is horrible i must say i want to cancel my account with Telkom its so pathetic.”
“Telkom internet is just a bunch of bull shit. They get people to sign contracts for 2/3 years and give pathetic service. After not getting what has been offered, you are now bound in the contact and they seem to not give a shit.
I had to pay for internet not being used for 3 months because of Telkom bull shit. We had moved premises and initially we were assured that moving the Fibre line would be free of charge, provided we had Fibre in the area.
After 3 months of back and forth arguments, they finally decide to assist. No compensation or discount.
Telkom Fibre especially is straight kak. Always issues with down time.
If there were an option to rate Telkom negatively, I would definitely put it on a negative 5.
The Fibre line is shit, as well as the customer service.
My opinion, do not get Telkom fibre/internet, it will be the biggest regret of your life.
Telkom should stick to landlines and nothing more.”
“Telkom places you under contracts without your knowledge. When you request for the call recordings to prove your case they come with lost of stories. RECORD ALL YOUR CALLS with telkom because what they tell you on the phone and claim later is two different things”
“I have a worst experience with the telkom insurance (admin plus) telkom canceled my insurance accounts due to non payment of a single month but it was later debited with two month in front but still my insurance was canceled, telkom has scammed me my money now they are sending me from pillar to post about reinstating minsurance or refunding me. Telkom scammed by using insurance, one of the telkom agent kept on making mediocre comments that telkom is not a bank”
“Telkom is the worst mobile company on the planet. They are stealing your money and refuse to even listen or do anything about it. I will be ending all services with Telkom.
I am now almost weekly subscribed to value-added services. Services that ad R3pd to your Telkom account. This is without me doing anything to request or confirm that I want or need these services. I am in IT and know exactly what is going on, on my mobile phone. This is not by mistake or user error it is plain and simple theft.
I will now see what options I have to accuse them in court.
I will use Vodacom in future, because at least on a Vodacom account there is a setting to block all VAS services from your account.”
“I can't log a fault via a link, or the portal or an sms. None of it works. My landlines is down for a week now, no internet for a week cos I have ADSL, my internet was reported faulty on 25 Feb already. No response. I can't even call, cos I have no landline. What's the plan?
Can anyone help?”
“Long fibre installment time.
I applied for fibre line more than a month ago. Not yet installed.
When I phoned its showing its already active.Frustrating.
Bad service...”
“Really bad service and uneducated people working at Telkom. Every time we have to call Telkom its a misunderstanding or sorry we cant assist you.
Its sad to see a company operating in that manner.”
“I got the worst service 😒 ever i called to blacklist my phone and they told me they'll send me itc number to date I haven't received anything and am told there's no record tht shows I called while every time they tell us the call is recorded and its available now they locked my phone and sim card am not able to open a case without the itc number and I must claim my insurance. How on earth am I gonna do that”
“Telkom by far the worst network ever especially fibre my fibre been down all day i phone consultants they rude do not knw when someone can come to my erea nd i must pay 1200 for that aswell. Im a business women i work from home this is pathetic”
“I would like lodge a complaint about an account for a 10Gb (Daytime) + 10Gb (Night-time) product that was sold to me on the 24th of May 2011. (Account 068 011 3863)
This was sold and delivered to me with 2 sim cards.
After receiving it I got a call from them and asked why I had received 2 sim cards, upon which they replied that it was for me to use in a second device.
As I plugged this 1 sim card into my mobile device and used it, it did not seem to work for very long before the data ran out. I did bear with it for as long as possible but every time I connected to the device it would stop working soon after.
In the new year I decided I had enough as I was paying for a data that lasted only 2 to 3 hours and this is not what I was looking for.
Upon trying to get this cancelled I have since learned that I was sold 2 contracts, one of 1gb and one of 10gb + 10gb. Taking upon this I have paid for a contract for 7 Months and have not used a single mb as I only used the sim card that was used as NO instruction was given that the 2 sim cards are for 2 different contracts.
One that I wanted and one that I have been charged for but did not request or order.
Furthermore, as I cancelled this, the second account for 1gb was left and the first was removed so I can no longer use the 30GB (10 + 10 + 10 for 3 months carried over).
Today they send me a bill for both accounts and when I check on the online portal the two have been cancelled on the normal portal, and one cancelled on the other Beta Portal.
Then they charged me for another Payment Rejection fee which they decided to only add on in the last 2 days as I checked before I paid in January and have screenshots of outstanding with SMS’s of the outstanding and request to pay.
Strangely enough yesterday when I checked on the portal it reflected the amount that was paid and today it does not reflect anything. I might have a screenshot of that as well, if not I do have the conversation with the consultant though it only works in favour of Telkom and no one else.
Now they are expecting me to pay for 2 services that I no longer have for a month where I can not use them as they no longer exist or maybe do, who knows (depending on which portal you use)
To try and get hold of them is virtually impossible and all mail has been stopped and I suspect this is because then their clients might have proof of any interactions.
If they could please supply me with the mandate on this account (068 011 3863) with clear voice instruction where I was informed of this second account and what the 2 sim cards were for.”
