“I waited to talk to Jeri the supervisor when u spin the wheel and get 90% OFF THEN notices all my items isn't ship Jeri stated I didn't order even items to get discount there let me give u 20% off too the rest of your items ship I don't like this game with my money buyer be where TEMU CUSTOM...”
“Bought post caps for a fence. Worked great. So next fence job, showed customer and ordered 24 caps. Job got delayed beyond return timeline. Boxes arrived undamaged and were placed on untouched shelf until fence completed. Open to find five of them are broken, physically cracked. Tried writing. No replying. Call customer service (oxymoron!) and after 10 minuof ‘let me check’ I get a ‘we will send you a $20 coupon , look for in email’. I figure, ´ok, covers slightly less than cost to replace - and they need to match or I buy all new from somewhere else. . BUT coupon arrives by email and it is not $20. It is 20% upto &20. In other words I must buy $100 to get the $20 back. And why would that help anyone except them?
Buyer beware. Not a quality seller.”
“First order from Temu was okay. Second order one of the purchases had half the items missing and another was a piece of junk. Despite having requested a return and a credit the courier has not come to collect the items being returned and I have not received my refund. Temu are thieves that are selling junk for the best part. Rather be safe than sorry and STAY AWAY!!”
“After 19 days my order reached Kazakhstan.Ive had no updates since then . Luckily i paid with Paypal,so i’ll take out a dispute with them in the event of a no show”
“I made refund and the pickup carriers take my stuff from April and until now my money not returned back , are u Deceiving me or what , I want my money return back to my wallet”
“I get SO ANNOYED WITH THE SPIN AND THE SECOND CHANCE AND SPIN AGAIN . Just give the discount and let people shop. You are going to lose business to tik tok shopping BECAUSE SAME PRICES, less bullsh*t , and MUCH EASIER. All products come from same factories in china.”
“Ordered a product for a present. Never arrived so was asked if I wanted credit for it. Cash back would have taken up to 30 days according to temu so opted for credit to account. So I thought I order it again hoping I get it this time. Found out minimum credit has to be £15 pounds. So now I had to add to order to make it up. Still waiting for my order. Wish me luck.. Stick with Amazon. Might work out cheaper in the long run.”
“Customer service representatives are AI and robots and not live people. They ask you for information, you give them the information, and they come back with a template response each time. Joy Lee in the Boston Temu office, Director of Customer Service, will not respond to written correspondence with documentation. Try AliExpress.”
“I am supposed to get a refund on an item that was too big. I just spent the last 30 minutes trying to get the refund processed and it was a wild goose chase. Yes in my case it appears the customer has to process the refund . It’s been 20 days since I did the refund. Temu has made it so complicated to actually get the credit that I will no longer do business with them. Their app has been deleted from my phone.”
“Canceled my order out with no notice and didn't save my coupons and promos, so I lost out and the order price doubled. Won't be ordering from them EVER, they just lost a potential good customer.”
“I was trying to place the order today to buy a pair of shoes. It said that I wind up owing you seven something dollars I’ll try five times to order them. I cannot get them and then it was time out. This is very unprofessional and is not business. You need to fix your website so people can order the before time runs out.”
“Temu is the Best ever. Bought 3x prs of shoes & they all fitted perfectly & well made. They have the best styles too. I also bought socks - great material. Perfect key rings, gifts etc as well. I will continue to buy there.”
“I thought you supposed to get free shipping on temu orders. I noticed if you do an order using a coupon they add on shipping charges to your order, without using a coupon then your shipping charges are free. They want you to spend more to use their coupons, and make you think your getting a good deal, your better off not using the coupons, and get free shipping instead.”
