“TEMU pulled a "bait and switch" by offering 6 free items for new buyers with their $50 order. I fell for it and ordered altogether 11 items including the so called 6 free items. The first delivery was stolen, so it was resent. I did notice that the photo of the first delivery by the carrier showed a smaller package that could not accommodate 11 items. When I did receive the resent items, I got the same size package with only 5 of the 11 items in it. When I informed TEMU they said the warehouse said they sent all the items so there was nothing they could do about it. I'm thinking about filing a claim with PayPal about this. I also had problems getting the size shoes I indicated in other orders, but was given a refund or offer to return for those, which is annoying. One star was given for a pillow I received that was the best cervical pillow I've ever had.”
“To Temu Management Team,
I am writing to formally lodge a complaint against "Eve Swift", the Customer Relations Senior Supervisor, regarding her handling of my issue detailed in ticket "Ticket 1719503410032577" for the order number PO-032-04941629281912528.
Over the past few days, I have repeatedly informed Eve Swift that I have moved from my previous address and requested the cancellation and refund of my order. Despite this, my order was marked as delivered by the shipping company, Sameday, which has received numerous negative reviews (1.4 rating from over 893 users) for falsely marking orders as delivered.
Instead of addressing my concerns and escalating the matter to the delivery company for proof of delivery, Eve Swift has been responding with generic and unhelpful automated messages. Her so-called "investigation" concluded within 30 minutes, stating that the order was delivered without any further evidence or consideration of my situation. This lack of genuine customer support and failure to take appropriate actions is unacceptable for someone in her supervisory position.
I am requesting Temu management to thoroughly review the interactions in ticket 1719503410032577 and address this issue appropriately. If my concerns are not resolved, I will proceed with filing a complaint with the European Commission Center (ECC) and pursue legal action to ensure my consumer rights are upheld.
I look forward to your prompt response and a satisfactory resolution to this matter by refunding me the full amount I have paid especially that I did not receive my order.
Sincerely,
Ticket number: 1719503410032577
Order Number: PO-032-04941629281912528”
“If I could give these critters zero stars I would. I ordered and they took the money off my boyfriends card instead of my PayPal. I called and cancelled the order immediately. They promised refunds in 1 to 5 business days. They've refunded the small things but are trying to keep the two biggest charges for 64.03 and 75.08. Trying to say they shipped then already. I cancelled within 30 minutes of ordering. They lost a customer with me.”
“I love the products that I have bought from Temu, havent had much in the way of failure, but now that they have introduced a $50 minimum in Australia, it has become uneconomic. Why $50 for us, other countries arn.t slugged that much.”
“Ordered 4 pair of Capri pants. Fabric is so thin every lump and bump of cellulite shows through. The white pair I ordered are truly see through. Not a fashion look I wanted. THEN, to return them, (4 pair at $22 CAD,) They wanted $47 CAD. They would refund my money upon receipt of product and inspection for damage, or I could have a credit on my TEMU account. No thanks. I put them in the thrift bin. First and last order ever.”
“I ordered a drill press vice but received a storage organizer. It was only $15 but the customer service person implied they would review the order and follow up. First, no follow up. Second, when I contacted them again, they told me they reviewed it and that they sent the correct product, even though I sent them photos of their box with the wrong product in it. Finally, they offered me a $5 credit as the final insult to having taken my money. I will contact the credit card company and not pay that charge and will never shop with Temu again. If you want the correct product and proper customer service, try Amazon.”
“For the most part, I've had great experiences with the products I've ordered from temu. I hate the way the company pretends to give you free items after you've placed orders with them. The spin wheel deal, is false. Pick your free items and invite friends to receive those items is false also. Very disappointing for a loyal customer.”
“Started great! Quick service, fast shipping.....etc.....BUT KNOW THEIR COMFORTABLE WITH OUR ARRANGEMENTS AND EVERY ORDER TAKES FOREVER! SHIPPED TO WRONG ADDRESS, USEING PRIVATE COURIER THAT BRIGS OPEN PACKAGE AND HAULS ASS BEFORE YOU GET TO THE DOOR!!!!”
“Dont buy any anything from them. I ordered big amount products and got notification that it delivered but never received any parcel from temu. And their customer care keep telling to wait 24 hours and do nothing generate new ticket every day”
“Worse customer service ever, I spent more than two hours requesting to please write on my packages for the courier to deliver to my address, but they refused, and because they can care less my packages were always dumped to the closest post office, and they are as bad as Temu, I'm temporarily in a wheelchair (I'll be for 2 months or more), therefore, I can't drive or have anyone to pick-up my packages for me. I stop ordering now, the only reason why I didn't close my account, is because I still have a product to send back, but once is fobe and my money back to my account, I'll do it.”
“Items payed for, and the last notification I recieved was that it had been cleared by customs at the airport... And that's it. Never recieved my goods, and there is NO CUSTOMER care, no person to speak to. You forced to chat to a Bot that is completely useless! I will NEVER trust Temu again, and never rely on Fastway Couriers”
“Tim Griffin, Arkansas Attorney General, did not mince words when he filed a lawsuit against the parent companies of Temu, stating in a press release, “Temu is not an online marketplace like Amazon or Walmart. It is a data-theft business that sells goods online as a means to an end.” He further commented that, “…Temu is functionally malware and spyware.” This says at all doesn't it? We need to be smarter shoppers. Don't send your money to china!”
“I sent a return back I had the tracking number to
Temu said they never received it it probably got lost in their warehouse and now I’m out 46.00 they will not work with me at all credit,no refund, no items returned I will never order from them beware they loose items and you’ll pay the price”
“Everything I've ordered is absolute garbage.. The claim of winning % off and cash back is a joke.. selling a 98 cent shirt for 7.99 after said $22 discount.. its all fake.. keep your cheap china products out of here... only thing you guys did honorable was send it.. I'd have rather you just kept the trash you sent me and my money.. cheap price to pay to find out though!!!”
