“95% of your products are pure garbage
The pictures are deceptive. You did hire great web designers and photographers or whatever because noting is like in your pictures. However I must admit that I did not have any issues receiving the credit back”
“I've made a few orders from TEMU. For the most part, I've been satisfied with the merchandise. I did have to make a couple of returns and they were promptly handled. My problem is trying to track an order which is not showing up in my account and for which I have no confirmation. Of course, my card has been charged. I've tried the only way TEMU can be contacted: the dreaded "Live" Chat!! I've explained that I don't have an order number BECAUSE they never confirmed the order. However, they keep asking for the dreaded order number. I've given them my phone no., card info, email address, amount of the charge to my card....no dice. The bigger problem is that apparently this magical CHAT is the ONLY way to contact TEMU. I can't find a telephone number on the site or an email to their support center. I've filed a dispute with my card holder. This is my first hiccup with TEMU, but it's extremely annoying to not be able to talk to somebody with a heartbeat.”
“I ask you stop emailing me. I will go and a lawyer. You'll tried or whoever took my tried to get money out of my account or tried buy something . Take my email out of your system. Next time you will here from me is through my lawyer”
“I just read an article about Chinese Merchants being outraged about I t Temu's "Refund w/o Return" policy. Let me give you the answer. It's simple and effective and it will put an end to this BS that Chinese Merchants are screaming about.
SHIP ITEMS IN BOXES!!! when you ship things in ridiculously tightly taped bags, things WILL get broken, corners of metal signs WILL get bent. I'm going to step out on a strong limb and say that 95% of your complaints are that things are damaged and the shipping bags are damaged.
Now, why should the consumer be saddled with paying to ship products back to Temu, in whatever country they were shipped from when the fault is on Temu and HOW they ship purchases?? The tape is SOOOOO tight and anything that goes through the mail handling system is going to get banged around and either damaged or broken.
To the Chinese:
規定 Temu 發貨時必須裝在盒子里而不是袋子裡！ 損壞報告將減少 95%。
Guīdìng Temu fā huò shí bìxū zhuāng zài hézi lǐ ér bùshì dàizi lǐ! Sǔnhuài bàogào jiāng jiǎnshǎo 95%.
In English:
Mandate that Temu ship purchases in BOXES instead of bags!! Reports of damage will reduced by 95%.”
“I have always been satisfied with Temu except ordering clothes. Tshirts I order a size larger. Received everything I order and if I’m not happy, can get an automatic refund for one item without an issue. Just make sure the seller is Temu. Temu lets other companies sell their products so I’m waiting for a refund. Be careful of that”
“Temu could be a decent online shopping site but it’s slogan and the way it starts of our visit to their site, makes it look like a scam site. Making us buy more to get so called big discounts. The spinning wheel always lands on the same spot. Change everything and be more like Shopee or Lazada or Amazon”
“Temu's products are quality and good prices. Don't play the Temu free gift game. It's a scam. They tell you to invite friends and no matter how many you invite you always need one.more before you win. Sad that a good company has to try and scam you into giving.out friends numbers.”
“At first I liked TEMU but then it became a waste of my time every time I tried to shop. I had to spend ten minutes with spinning wheels and getting coins. Nonsense and you can’t x out, you’re forced. For this reason Shein gets more stars, they don’t waste my time”
“Very skeptical at first. Such low prices and internet shopping, I have been scammed in the past. Now, after more than 20 orders, I can attest to Temu's 👍 greatness. The quality of the items surpasses the price. Case in point: today I received 11 tops and only spent $65!! Top that off, when I went to review the order, Temu refunded another $4 + because of price reductions AFTER I bought them. Who else does that?
Have requested refunds a few times when an item is broken or not as expected. The process is simple and credit is immediate. No sending back. No arguing.
I am a 58 year old fat woman. Looove all the cute, flattering clothes Temu offers. Just read the description and check the size guide. Both are accurate.
Try the fake hair pieces. The claw clip kind are perfect for thinning hair. People have commented on the braided headband and were surprised it wasn't my natural hair.”
“There was a problem I never got my order my order was undeliverable because the post office kept missing me they could have just left my package on the steps I would have gotten it.”
“Temu is a hidden company. There is no way to contact anyone if there is a problem. You offer so many pennies as credit, but when you order you don't get the credits you earned.
The fabric you use for clothing is very cheap. Your deliveries are slow.
Your company bombards our phones with advertisements but when there's a problem we have no recourse! I'm getting very dissatisfied with Temu!”
“The package was never delivered, although tracking showed it was. No notifications and no response from the company. I would not use it again and do NOT recommend it.”
“I’m deeply disappointed with my experience with Temu. My account has been flagged with vague alleged "detected anomalies," and despite numerous attempts to get clarity, Temu has failed to provide specific details or resolution steps. This lack of transparency and clear communication violates consumer protection laws, including the Fair Credit Reporting Act (FCRA).
The inability to address these issues effectively has not only disrupted my ability to make purchases but also raised serious concerns about Temu’s commitment to customer rights. I am considering filing a complaint with the Better Business Bureau (BBB) and exploring available legal remedies.
Given my experience, I urge others to reconsider using Temu. The lack of transparency and failure to resolve account issues promptly reflect poorly on their customer service.
Consider shopping elsewhere where your rights and concerns are taken seriously!”
“MY PACKAGE DIDNT ARIVE AND THEY REFUNDED WITHOUT MY CONSENT AND I GOT MONEY BACK ON TEMU NOT ON CARD TEHY AAKIN ME USE TEMU AGAIN NEVER ORDER NEVER SHEIN AND ALEIXPRESS BETTER DIE TEMU DIEEEEE”
