“Ordered 4 pair of Capri pants. Fabric is so thin every lump and bump of cellulite shows through. The white pair I ordered are truly see through. Not a fashion look I wanted. THEN, to return them, (4 pair at $22 CAD,) They wanted $47 CAD. They would refund my money upon receipt of product and inspection for damage, or I could have a credit on my TEMU account. No thanks. I put them in the thrift bin. First and last order ever.”
“I ordered a drill press vice but received a storage organizer. It was only $15 but the customer service person implied they would review the order and follow up. First, no follow up. Second, when I contacted them again, they told me they reviewed it and that they sent the correct product, even though I sent them photos of their box with the wrong product in it. Finally, they offered me a $5 credit as the final insult to having taken my money. I will contact the credit card company and not pay that charge and will never shop with Temu again. If you want the correct product and proper customer service, try Amazon.”
“For the most part, I've had great experiences with the products I've ordered from temu. I hate the way the company pretends to give you free items after you've placed orders with them. The spin wheel deal, is false. Pick your free items and invite friends to receive those items is false also. Very disappointing for a loyal customer.”
“Started great! Quick service, fast shipping.....etc.....BUT KNOW THEIR COMFORTABLE WITH OUR ARRANGEMENTS AND EVERY ORDER TAKES FOREVER! SHIPPED TO WRONG ADDRESS, USEING PRIVATE COURIER THAT BRIGS OPEN PACKAGE AND HAULS ASS BEFORE YOU GET TO THE DOOR!!!!”
“Dont buy any anything from them. I ordered big amount products and got notification that it delivered but never received any parcel from temu. And their customer care keep telling to wait 24 hours and do nothing generate new ticket every day”
“Worse customer service ever, I spent more than two hours requesting to please write on my packages for the courier to deliver to my address, but they refused, and because they can care less my packages were always dumped to the closest post office, and they are as bad as Temu, I'm temporarily in a wheelchair (I'll be for 2 months or more), therefore, I can't drive or have anyone to pick-up my packages for me. I stop ordering now, the only reason why I didn't close my account, is because I still have a product to send back, but once is fobe and my money back to my account, I'll do it.”
“Items payed for, and the last notification I recieved was that it had been cleared by customs at the airport... And that's it. Never recieved my goods, and there is NO CUSTOMER care, no person to speak to. You forced to chat to a Bot that is completely useless! I will NEVER trust Temu again, and never rely on Fastway Couriers”
“Tim Griffin, Arkansas Attorney General, did not mince words when he filed a lawsuit against the parent companies of Temu, stating in a press release, “Temu is not an online marketplace like Amazon or Walmart. It is a data-theft business that sells goods online as a means to an end.” He further commented that, “…Temu is functionally malware and spyware.” This says at all doesn't it? We need to be smarter shoppers. Don't send your money to china!”
“I sent a return back I had the tracking number to
Temu said they never received it it probably got lost in their warehouse and now I’m out 46.00 they will not work with me at all credit,no refund, no items returned I will never order from them beware they loose items and you’ll pay the price”
“Everything I've ordered is absolute garbage.. The claim of winning % off and cash back is a joke.. selling a 98 cent shirt for 7.99 after said $22 discount.. its all fake.. keep your cheap china products out of here... only thing you guys did honorable was send it.. I'd have rather you just kept the trash you sent me and my money.. cheap price to pay to find out though!!!”
“I waited to talk to Jeri the supervisor when u spin the wheel and get 90% OFF THEN notices all my items isn't ship Jeri stated I didn't order even items to get discount there let me give u 20% off too the rest of your items ship I don't like this game with my money buyer be where TEMU CUSTOM...”
“Bought post caps for a fence. Worked great. So next fence job, showed customer and ordered 24 caps. Job got delayed beyond return timeline. Boxes arrived undamaged and were placed on untouched shelf until fence completed. Open to find five of them are broken, physically cracked. Tried writing. No replying. Call customer service (oxymoron!) and after 10 minuof ‘let me check’ I get a ‘we will send you a $20 coupon , look for in email’. I figure, ´ok, covers slightly less than cost to replace - and they need to match or I buy all new from somewhere else. . BUT coupon arrives by email and it is not $20. It is 20% upto &20. In other words I must buy $100 to get the $20 back. And why would that help anyone except them?
Buyer beware. Not a quality seller.”
