“Temu will not give you back your money even if delivered to wrong address. Their customer service is terrible. I had to file a claim with my credit card and I got a message on my Temu account that I should withdraw my dispute because it will take weeks for me to resolve it. This is a scam.”
“Temu's business model appears to be weak. It is nothing but AliExpress with a bit faster delivery. The return process is good. Some of the vendors on the site appears to be con artists to say the lease. The pretty advertising images are totally gimmicks which you find out only when you receive the goods. Especially clothing. What you see is pretty images of 'tissue' paper. Granted they are returnable, but why go through that trouble and disappointment? The delivery to Canada is bad. All the items are packed to a plastic bag and virtually 'balled-up'. The manufacturer boxes gets crushed. This happens with Amazon when the vendor is from China. I detest buying from China as most of them have a different sense of reality. (sidewalk vendors and con artists)”
“Everything they have is cheap poor quality. Then when you return you don't get the full refund they took my refund. Unsatisfied horrible products no customer service at all they suck and take your money”
“I ordered a navy blue with a white print long pant romper. I went up one size due to reviews. I received it yesterday. It is small & the material is cheap. I am so disappointed with it. I won’t even waste my time sending it back. It’s going in the garbage.”
“3 out of 4 deliveries came very late , in one of them I received 5 emails , one a day informing me that the package will be delivered today and guess what ? It didn’t arrive . For the last 3 days I also received messages that another package will be arriving and again nothing arrived . If you try to reason with the so called customer care you will get nowhere, better to talk to the wall .”
“Bloody hell
1. Poor quality clothing
2. Disasterous Shipping/Freight/Courier
CHEAP PRICE AND LOWEST CUSTOMER SERVICE . YOU PAY FOR WHAT YOU GET
MY ADVICE: STAY AWAAAAAY”
“I have order 2 Earbay wireless headset and in non of them was the usb donglex1 included, i was going to have one home and one in the office. To get in touch with them is not possible only through their ai bot. I want them to send the missing usb donglex1 thats should have been included in the package. Useless customer care shame on that company.”
“Good prices, however, sizes of shoes are different often between different sellers, non of them give a width. The same with mens clothes, chest sizes are different depending on the seller, pants are another problem none of them show inner leg length. Hence I've stopped looking for shoes or clothes.”
“Temus merchandise is just too cheap! Doesnt last and doesn't look like the pictures shown in ads. Chinas labor practices are absolutely barbaric. I just heard China is just starting their annual dog meat festival. Do not support this company! They won't be getting my business!!!”
“I am glad the USA equivalent Chinese famous online discount store （淘宝） named as Temu is here for USA shoppers.
I have been shopping online with Temu for over three months since April 2024.
I had purchased over 25 or more items from Temu such as:
Walking shoes, t shirts, books, Chinese arts paper, batteries, musical instrument such as Chinese flutes, pants, coats, etc
The below is my shopping experiences with Temu:
1. Prices are really cheap.
2. Quality is excellent of what you had paid for.
3. Shipping usually takes about ten days. Temu will give about $5 credit if shipping is delayed.
4. Communication of orders confirmation, shipping status, delivery status are through emails.
5. When you are ordering, you make sure to read in details regarding sizes check when you are ordering clothes, or any items related to sizes requirements...
6. Chinese arts supplies such as pre mounted Chinese arts papers, brushes, Chinese rice papers are of very good quality , excellent prices. And their Chinese arts books are of very good prices and you could not founded in US.
General speaking, Temu is really a good Chinese online discounted store where you can find many household items, arts supplies, clothings, shoes, etc that you like if you can wait for delivery date of about 10 days.
So far I have been receiving my orders on time and I am very happy with Temu.
But you make sure you read and review the items that you want to buy carefully.”
“Out of 4 orders 3 were very late and when you chat with the customer care it’s hopeless. They just apologize and ask you to contact the delivery company yourself . So in word they mess up and you are asked to fix their problems. Their customer care is hopeless and a disgrace.”
“Everything the quality is horrible. The description on the website is nothing like what you actually receive. The first few times I ordered it wasn’t bad but has gone downhill fast will never order from them again.”
“Yo, those products are a total rip-off! I ordered six things, and they were all super low quality. The clothes didn't fit right, and the hairpin was like, super cheap. Don't even think about buying anything from them. And the shipping? Don't get me started. Three packages took almost a month to arrive, and I live like, right by the beach!”
“Temu shut down my account because their Chat refused to accept written proof showing payment of a charge that my bank mistakenly withheld. I submitted a letter at Temu’s request from my bank confirming the bank’s error, along with statements showing Temu was paid for all charges. Temu then wanted another letter from the bank, but would not tell me what amount was allegedly owing or what date. The Director of Customer Care in the Temu Boston office, Joy Lee, does not respond to documentation. Temu needs to substitute automated Chat representatives, along with their Director of Customer Care, for real people who comprehend a fairly simple situation. Temu does not respect or value their customers because they have the volume. The government should shut down Temu and not TikTok. TikTok respects their users.”
“QUICK DELIVERY BUT VERY POOR SHIPPING ACTION. A LOT ITEMS WERE SHIPPED BUT INCOMLETE TRANSACTION,MEANING DIDNT HAVE ANY CHOSEN MODE OF PAYMENT . ONHLY WENT TO PLACING THE ORDER BUT NO ASSIGNED PAYMENT MODE.I BIG PACKAGE WAS NOT OPENED CUZ IT CONTAINED NOT ORDERED ITEMS AS DESCRIBED ITS GONTENTS. FIRST TIME TO PLACE ORDERS BUT WITH BIG DISAPPOINTMENTS.WILL NOT ORDER ANYMORE. NEED MY REFUNDS”
“Never order from this website extremely poor customer service they are never on time .. it’s been 1 month I didn’t recive my parcel they are failed for the delivery services… SHEIN and Amazon is the best website to order something …”
“Temu is a fraudulent shopping site. We didn't receive our order, and Temu customer service refuses to re-ship or issue a refund. Do not shop there—it's a scam.”
