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The AA Reviews

2.8 Rating 2,057 Reviews
44 %
of reviewers recommend The AA
2.8
Based on 2,057 reviews
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03300 531 100

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customer.solutions@theaa.com

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The AA 1 star review on 1st March 2026
Henry Foster
The AA 1 star review on 21st February 2026
Jax Atwood
The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
60
Anonymous
Anonymous  // 01/01/2019
“Not able to comment haven't needed assistance.”
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(Car Insurance) - Posted 6 years ago
“Good value insurance for 2 cars”
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Posted 6 years ago
“I have my house insurance through them and it was the cheapest around . I was surprised that they were in house insurance. I have made no claim therefore cant comment further”
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(Home Insurance) - Posted 6 years ago
“Easy to use website and easy to view documents”
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(Car Insurance) - Posted 6 years ago
“I've always found the AA helpful when I've been in trouble”
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(Car Insurance) - Posted 6 years ago
“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”
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(Car Insurance) - Posted 6 years ago
“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”
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(Car Insurance) - Posted 6 years ago
“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”
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(Car Insurance) - Posted 6 years ago
“xx”
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(Home Insurance) - Posted 6 years ago
“Good so far,the proof is at renewal date . !!!!!!!!!!”
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(Car Insurance) - Posted 6 years ago
“Quick and easy to use cheep and money saving”
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(Car Insurance) - Posted 6 years ago
“I have been a generally satisfied customer for 32 years but over the last several years, despite a no claim record, I have had to query the increases in required premium and on each occasion a reduction has been offered e.g. £170 down to £125 with minimal quibble. This lack of recognition of loyalty is largely responsible for my lack of higher than "average" score for customer service.”
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(Car Insurance) - Posted 6 years ago
“The premium was nearly half of what I had been paying, and covers everything I wanted. Delighted!”
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(Car Insurance) - Posted 7 years ago
“always good service”
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(Car Insurance) - Posted 7 years ago
“I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked”
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(Car Insurance) - Posted 7 years ago
“No claim made so far under this policy. Hopefully will not have to claim.”
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(Home Insurance) - Posted 7 years ago
“Never been put to test”
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(Home Insurance) - Posted 7 years ago
“A1 service”
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(Car Insurance) - Posted 7 years ago
“Haggled for renewal costs,comparing to RAC (with no special joining discount) and got my cover upgraded for the same renewal fee.”
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(Car Insurance) - Posted 7 years ago
“nice to have people who care about what they do”
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(Car Insurance) - Posted 7 years ago
The AA is rated 2.8 based on 2,057 reviews