The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,042 reviews

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03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Day 2 of waiting for a courtesy car, after my car was hit. Noone has contacted me back about getting my car repaired also 2 days later, it's sat in the road undrivable and I've now been on hold for 2 hours trying to get this sorted. Wish I'd gone elsewhere for my insurance.”

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Posted 4 years ago

“They make me wait for 2 hours on A4. They don't know where is the A4, she asking for the postcode of the area luckily i know it, then she struggles to figure out the location. They are rude as well when i called them back because i was waiting for long time. The recovery truck arrives 2 hours later, and i asked the driver why it's takes them so long, he replied what do you mean, i am just 10 minutes away from you and i have been waiting for a job for hours, i just received this, just now. It's big name but the service not good at all.”

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Posted 4 years ago

“Been a member since 1991 went to use my rewards today and I can't as not ready not happy as just cost me my 20%”

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Posted 4 years ago

“They were supposed to come to my house to do a Toyota recall this morning took the day off work without pay and then sent a text ten minutes before they were due to say they won't be coming they class themselves as the fourth emergency service more like the fourth rate service”

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Posted 4 years ago

“Darren (isle of Wight) AA man gave excellent friendly service in my hour of need. Thank you.”

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Posted 4 years ago

“Great service from the whole team carrying out a recall service on airbags on my car recently in Bolton. Whole exercise from start to finish was excellent and particular thanks to Josh the tech who carried out the job .thanks Paul”

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Posted 4 years ago

“Really good customer service experience”

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Posted 4 years ago

“My husband broke down in London and rang AA this morning, told he would be recovered at 2-3pm. Guy turned up at 530pm took as far as Cambridge then onto another truck who then said he could only take to Grantham . He was meant to have another truck at 730pm yesterday and has been waiting in his car for 5 hours now and still no recovery! 😡😡😡 I was meant to collect him from the garage in a village only 30minutes from Grantham but it’s so late I’ll probably fall asleep at the wheel collecting him! Therefore he will need a taxi home 😡😡😡 Disgusting service”

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Posted 4 years ago

“Clearly you're employing sexist trash. You have a bunch of incels working for you that like to leave people stranded on the side of the road. Taking my money elsewhere.”

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Posted 4 years ago

“I got with them home insurance. it was very cheap and quick”

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Posted 4 years ago

“Very competitive price”

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Posted 4 years ago

“You'll are thieves and con artists. I paid a motor warranty policy for years but when I had an issue on my car and I claimed yourll used every excuse to not pay. Pathetic”

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Posted 4 years ago

“My son had a flat tyre this afternoon he was 30 miles away from home Kerr & Smith turned up with a low loader and said he can't repair a puncture at the road side even although we live in a cul-de-sac, He wanted to take the car back to their garage but it doesn't open till Wednesday four days later, I would have thought this would have been quite a simple task for the AA but seemingly not, whats the point of being a member with a service like that, I think Kerr & Smith of Ayr are on a cash builder from the AA. The guy took photographs then left, what a waste of money.”

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Posted 4 years ago

“Brilliant array of services, products and benefits. I especially like the add on providing coveri for any vehicle children under 17 travel in..”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Complete joke avoid they have damaged my car and now refuse to come out and look at it told me to pay for my own recovery to get it to a garage. I will be taking them to court”

Helpful Report

Posted 4 years ago

“After breaking down on Friday 17th September 2021 about 4pm Eastbound on the M4 we were taken to the nearest services. Due to the distance we where to home - 94 miles- we were told it would be via a relay of different recovery vehicles. However, after waiting at our second service station for over three hours we were told that we could not be picked up that evening but they would book us into the on-site travel lodge overnight, all expenses paid, and pick us up the following morning. Only problem was there was no booking for that night, I couldn’t get through to the AA to advise them even after holding on the phone for 45 minutes and as it was by then 1.45am in the morning we had no choice but to sleep overnight in our car. We are both 65 with health issues. Strange though how I managed to get through straight away on the Saturday morning! After explaining our situation I was offered a letter of apology and £50 compensation. The letter of apology never did arrive. They never acknowledged the severity of our situation and the grave danger they put us in. We finally arrived home some 21 hours after initially logging our breakdown! Despite numerous emails asking for an explanation regarding why we were left in a vulnerable situation overnight and why I was unable to get through to them that same evening to advise them of our situation they never gave a satisfactory answer and the case was closed by them after customer service offered a further £75 and said they would not enter into any further correspondence on the matter. Disgraceful customer service.”

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Posted 4 years ago

“Broke down at 5.30pm . Was told would be an hour . Then I was told 2 hour when they didn't turn up as they didn't realise it was a van of my size even though they had all the details. Then 2 hour later was told another hour and then was told another hour as an emergency job had come in. Ended up been 11.30pm at night. Couldn't get the vehicle recovered to the garage I had arranged as it was too late and paid the garage owner to wait til 9pm for me . Had to have the van recovered to my home address as he was no longer there at the garage . When I needed the vehicle recovering from my house to the garage the AA had the cheek to say there would be an initial charge. Dont use this company they are a joke. The third party recovery companies say they are by far the worse one out there .”

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Posted 4 years ago

“I'm am emailing you following up on my recent events using your brake down service. I broke down this morning delivering presents to family in Warrington. My alternator packed in. Me being a fully qualified mechanic sourced a alternator very local and was replacing but on removal found the alternator to be wrong and the seller was unavailable to exchange. When patrol arrived straight away quite rudly said you have made a problem and it's your own fault and we won't recover What's is the difference from the alternator being on or off the car still wouldn't of been repaired by the technician on arrival as he him self would have to remove and reapir/Replace I was stuck in Warrington with 2 children and my partner at 0 degree I am disgusted by this and would like a refund in full of any payments I have paid to the aa and cancel my poincy immediately I am going to share my story with social media and local radio papers to make other honest people aware that the aa is not the 4th emergency service as there happy to leave you stranded When I rang back up and the assistant who was very polite said this needs to be dealt with by complaints so I asked to be put through who did ohhhh complaints was shut I'm sure he must of known. My brake down was at 11oclock I have just arrived home 3 buses and 1 train ride later. Thank you very much for all the help One very upset angry ex customer Jack”

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Posted 4 years ago

“Do not use this company! We rang the AA at 17 40 after breaking down on the M25. We were told there were long delays, but our call was a priority and help would be with us by 19 00. After phoning back at 19 15, we were told that the assisting vehicle was in traffic and they would be with us in half an hour. Again that was a lie. We phoned back again to express our concerns as by this time, my 5 year old daughter was crying and cold so we had no choice but to get back in our car. This phone call led to more confusion, as by 22 49, we still had no recovery or support vehicle to help us out. The AA have failed us drastically to the point where iam now happy to leave the AA and have already forwarded numerous complaints about how this issue was handled. Very very poor customer service and communication within this company who pride themselves as one of the best, what an absolute lie, these guys should be ashamed and embarrassed how they have handled this case! 5 hours sitting on the hard shoulder of the M25 is how a so called good company leaves there customers.”

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Posted 4 years ago

“Had a new Bosch car battery fitted 6th November at home after issues with poor battery and electrics on Jaguar XE r-sport. Went out today and new battery failed. We were on the moors in middle of nowhere. Rang AA. Excellent service. Adam came in less time than expected. After loads of checks and tests the fault was with the new battery. No issue at all replacing it without charge for a new one under its 5 year warranty. Well done call centre and the great guy Adam for getting us back on the road so quickly. Much appreciated. Ian 👍 😊”

Helpful Report

Posted 4 years ago

The AA is rated 2.8 based on 2,042 reviews