The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It doesn’t even deserve one star. After my family has been a customer for over 10year this breakdown cover has been awful. Poor customer service, bad communication and outsourcing recovery trucks to do AA job. Why pay AA when you are going to get someone else to do the job? To be picked up at 4:50pm and by 2am still not home and just left in a Services waiting for the 3rd time to be collected. I don’t believe it is acceptable to leave a young woman broken down in the middle of the night by herself. Putting young women in vulnerable situations and then your customer service team showing no compassion or concern to the fact that help is still a further hour away. When the AA have already failed to turn up multiple time on this journey at times they specified. Also why can’t such a large company proved 24/7 web chat? With phone ques of 25 mins +”

Helpful Report

Posted 4 years ago

“Twice in the last few months we have needed the AA to attend accidents we have been involved in. Last week I was involved in an accident on the A14 in shocking weather conditions- but yet again when I selected one as being in a dangerous position the AA did not even pick up the call so twice they have left us without help. We have been with the AA 15 old years but this will be the last. Shocking service and they left us extremely vulnerable - thank you to a police car who parked behind us as protection until the recovery vehicle organised by the police came. Shame on you AA the point of the cover was to be there when we needed you and you weren’t on the very 2 occasions we needed you. Ward - suffolk”

Helpful Report

Posted 4 years ago

“Re; Job No.5392 on 08/02/2022. I recently called AA when I experienced a flat tyre whilst driving in Cambourne near Cambridge. We were very pleased with the patrol named Benjamin who was very helpful, courteous and pleasant in helping us back on the road. Could no praise him enough; from Dave Binks.”

Helpful Report

Posted 4 years ago

“I took out an insurance policy for my wife's car and was paying for the policy, I also had a breakdown cover for the vehicle. We never claimed anything, nor used the breakdown service, the insurance policy and breakdown cover was increased substantially and they sent out a letter informing us that the policy's were automatically going to renew. So I called to cancell them. I endured two long wait phone calls with a ridiculously long recorded message followed by a long wait. When I got through to cancell the policy they refused to deal with me as I was not the policy holder. No real need to throw all this red tape at their customers other than to tie you into continuing cover with them, we never asked for an automatic renwal. Will never use them again.”

Helpful Report

Posted 4 years ago

“"All I can say is very good and could not be better "”

Helpful Report

(Home Insurance) - Posted 4 years ago

“Break down parts and labour cover AVOID AVOID at any cost been with these AA IDIOTS for over 3 years made a first claim and they refused it straight away my wife’s car had been in garage on a ramp for 5 days waiting for an answer from these idiots. They lick ass when it comes to sell the policy’s but don’t pay out for any claims absolute scums. People AVOID AVOID AVOID AA PARTS AND LABOUR COVER.”

Helpful Report

Posted 4 years ago

“Day 2 of waiting for a courtesy car, after my car was hit. Noone has contacted me back about getting my car repaired also 2 days later, it's sat in the road undrivable and I've now been on hold for 2 hours trying to get this sorted. Wish I'd gone elsewhere for my insurance.”

Helpful Report

Posted 4 years ago

“They make me wait for 2 hours on A4. They don't know where is the A4, she asking for the postcode of the area luckily i know it, then she struggles to figure out the location. They are rude as well when i called them back because i was waiting for long time. The recovery truck arrives 2 hours later, and i asked the driver why it's takes them so long, he replied what do you mean, i am just 10 minutes away from you and i have been waiting for a job for hours, i just received this, just now. It's big name but the service not good at all.”

Helpful Report

Posted 4 years ago

“Been a member since 1991 went to use my rewards today and I can't as not ready not happy as just cost me my 20%”

Helpful Report

Posted 4 years ago

“They were supposed to come to my house to do a Toyota recall this morning took the day off work without pay and then sent a text ten minutes before they were due to say they won't be coming they class themselves as the fourth emergency service more like the fourth rate service”

Helpful Report

Posted 4 years ago

“Darren (isle of Wight) AA man gave excellent friendly service in my hour of need. Thank you.”

Helpful Report

Posted 4 years ago

“Great service from the whole team carrying out a recall service on airbags on my car recently in Bolton. Whole exercise from start to finish was excellent and particular thanks to Josh the tech who carried out the job .thanks Paul”

Helpful Report

Posted 4 years ago

“Really good customer service experience”

Helpful Report

Posted 4 years ago

“My husband broke down in London and rang AA this morning, told he would be recovered at 2-3pm. Guy turned up at 530pm took as far as Cambridge then onto another truck who then said he could only take to Grantham . He was meant to have another truck at 730pm yesterday and has been waiting in his car for 5 hours now and still no recovery! 😡😡😡 I was meant to collect him from the garage in a village only 30minutes from Grantham but it’s so late I’ll probably fall asleep at the wheel collecting him! Therefore he will need a taxi home 😡😡😡 Disgusting service”

Helpful Report

Posted 4 years ago

“Clearly you're employing sexist trash. You have a bunch of incels working for you that like to leave people stranded on the side of the road. Taking my money elsewhere.”

Helpful Report

Posted 4 years ago

“I got with them home insurance. it was very cheap and quick”

Helpful Report

Posted 4 years ago

“Very competitive price”

Helpful Report

Posted 4 years ago

“You'll are thieves and con artists. I paid a motor warranty policy for years but when I had an issue on my car and I claimed yourll used every excuse to not pay. Pathetic”

Helpful Report

Posted 4 years ago

“My son had a flat tyre this afternoon he was 30 miles away from home Kerr & Smith turned up with a low loader and said he can't repair a puncture at the road side even although we live in a cul-de-sac, He wanted to take the car back to their garage but it doesn't open till Wednesday four days later, I would have thought this would have been quite a simple task for the AA but seemingly not, whats the point of being a member with a service like that, I think Kerr & Smith of Ayr are on a cash builder from the AA. The guy took photographs then left, what a waste of money.”

Helpful Report

Posted 4 years ago

“Brilliant array of services, products and benefits. I especially like the add on providing coveri for any vehicle children under 17 travel in..”

Helpful Report

(Home Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 2,028 reviews