The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,042 reviews

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03300 531 100

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customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Terrible service. Two hours and still not here”

Helpful Report

Posted 4 years ago

“Really bad. In the modern day why can't I submit a claim online with all my documents/evidence and wait for a response? instead you need to phone up, sit on hold for over an hour to speak to someone and then follow up via emails to submit documents anyway. really stupid way to make things super difficult for customers needing to make a claim.”

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Posted 4 years ago

“Had house insurance had a storm apparently roof tiles are covered but not ridge tiles completely unfit for purpose just a set of theifs avoid at all costs”

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Posted 4 years ago

“Appalling service overall. 30mins at least to get through on the phone. Late to call out. Over charged. Extremely slow processing refund. Call staff clueless. I've cancelled my membership. Best to steer clear!”

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Posted 4 years ago

“Find a local recovery company it will save you a lot of time and money!! A lot cheaper and easier to deal with. AA moved our car to a safe place after we broke down and seemingly forgot to send someone out to look at the car or recover it after paying £157.99 and 7.99 thereafter each month, we waited 4 hours while getting texts advising assistance was on its way. They sent the second recovery vehicle to the mechanics that the car was supposed to be delivered to and we had to book it in again for collection. We rebooked and no one showed up, we ended up having to get ourselves and 2 young kids home and leave the car at 10pm at night on the roadside. The next day they wouldnt take the car more than 10 miles to our mechanic 16 miles away, eventually after many phone calls, the recovery guys (not AA) took the car to our mechanic out of their own goodwill and and said AA were rapidly going down hill and ripping customers off. Do not recommend at all, try local recovery and mechanics first or maybe RAC, stay clear of AA. Images show first contact 15:58 and last message 20:30 and at 21:05 no one had arrived still so we arranged our own transport home and left the car around 10pm.”

Helpful Report

Posted 4 years ago

“Thankyou so much to the two AA men that fixed my car at Saltash yesterday, got the part around the corner from where we was,fixed within 30 minutes,even drove behind us for a little while to make sure we was OK.Mum,Daughter and Grandson got home before it got dark,thanks again”

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Posted 4 years ago

“4 days sane a drop tonight And I still haven't got the vehicle back Li keeping me waiting for hours and hours outside I say this coming in next 30 minutes .Still having Got my Van back I don't know where AA left My Van”

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Posted 4 years ago

“leaving AA as it has gone up by extra 10 pound per month. Which they just took out of my bank with out telling me just luckey i noticed it on bank statement. They put up price and i have never used them in 3 years so much for customer loyalty really disappointed with the AA. After taking extra payment with out telling me i have now canceled policy. They are still trying to take another payment off me”

Helpful Report

Posted 4 years ago

“I've just been on the phone for 40 min to report I had a chip in my windscreen put through to 3 different centers who ask the same questions, at the end still haven't got a time or date to get it repaired. I am fully comprehensive with the AA with windscreen cover disgusting service.”

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Posted 4 years ago

“I asked the AA to inspect a car i wanted to buy the AA charged me £202 .Before they inspected the car the dealer sold it.I then requested the AA to inspect another car and gave them the details and informed the dealer.The next day the AA contacted me to inform me that they dont inspect cars in Inverness as it was outside the area they covered.I requested my money to be returned and AA charged me a £20 cancellation fee that i thought was a bit sharp plus i have not seen any of my £202 back yet. The whole thing has taken 3 weeks and been a complete waste of time and cost me £20 plus still waiting for my money to be returned.I would not recommend this service”

Helpful Report

Posted 4 years ago

“I purchased tickets two weeks ago. Today I checked in and got two seats: 12b and 10a. I'm traveling woth my wife. Why should I worry about switching seats with somebody who doesn't want it? American airlines is the worst company in the world. I wish them to get bankruptcy ASAP. A trash like American airlines must be void forever.”

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Posted 4 years ago

“Absolute Disgrace. Was stuck in car for 3 hours before being advised that no mechanics could be located. Forget it . Would certainly not recommend using this company who basically couldn't care less”

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Posted 4 years ago

“On Saturday night we hit a pothole on the M7 , resulting in a flat tyre & damage to the rim . The rain & darkness was scary with trucks at high speed . It was a frightening experience.We phoned AA & after 20 mins was able to get through . AA sent Mr Ramduth who was off great assistance . It was a huge sigh of relief to see AA. My personal take .. without the services of AA we may not have survived the famous M7 renown for criminal activity . I am thankful that my hubby has been a member for over twenty years although we seldom use the services I think it is life / saving you never know how helpful it can be unless you in a life threatening situation . Thank you !!”

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Posted 4 years ago

“"Excellent "”

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(Home Insurance) - Posted 4 years ago

“Member since 2008 £360 a year first time I needed them they let me down ? Run by a load of lazy W- -kers 👎”

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Posted 4 years ago

“AA is the worst company for recovery took my money when we broke down coming back from Cardiff at 2 am they could not find my details”

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Posted 4 years ago

“Please do not pay over the odds for parts and labour. They will not pay out. They find any way to get out of it. You can't claim for damage wear and tear. Which is almost everything.”

Helpful Report

Posted 4 years ago

“Absolutely disgraceful service. 19 hours to recover car and passengers 80 miles! 26th March, Tyre failure near Kirby Lonsdale, phoned AA 2.45 pm, told recovery would be with us 4.30pm latest. Van arrived at 5.10. Unable to find a replacement tyre. Recovery vehicle requested and informed recovery would be 2 to 4 hours. Much later informed recovery vehicle slightly delayed now 10.15. Call received from Four Counties breakdown service, job passed to them, now told be with us 10.30 to 11.00pm latest. Waited till midnight, no recovery. Tried phoning AA, 35 minutes no reply just a hundred “thank you for your patience” recorded messages. Finally recovery arrived 12.45 am, informed they would take us part of way them AA would complete the recovery. When asked if a recovery vehicle would be available for 2nd part we were assured it was all arranged and AA had a vehicle waiting. Arrived Rivington Servicesat 3.38am (originall we broke down 80 miles from home, now 97 miles), no recovery vehicle despite repeated assurances it was all fully arranged. Four Seasons driver contacted AA, informed they did not have anyone available, estimated time for recovery now 8.15am! AA phone operator then suggested we lock keys in car and he would find a taxi to take us home to Doncaster, explained you cannot lock keys in car (BMW 640 M Sport Gran Coupe) and asked how he intended to retrieve them even if we could? He then suggested we lock car and leave them on top of a tyre! Not sure my insurer would be happy if someone found them so declined this suggestion. Next suggested he get us a taxi to take us home and we return at an arranged time with the keys! On asking who would pay for return taxi informed they only pay to get us home and we would have to sort out return at our cost!! By this time we had circa 3 hours until next “promised” recovery time so hunkered down again, finally breakdown arrived at 8.20am and delivered us to our home at 10.45am. 19 hours to recover a car, driver and 2 passengers 80 miles! At the average of 4.2 mph we could have pushed it home ourselves in that time! We are each 70 years of age or older and in all of those years have never received such an uncaring and disgraceful service from any company, let alone one that spends fortunes on ads telling future customers a pack of lies about it’s promised service. In all. If you are considering joining please think again. It is clear they have far to many members and seriously lack the vehicles or people to fulfil their existing commitments, please don’t add to it by joining. Only plus point is a big thank you to the two patrol drivers (unfortunately did not get the Four Counties drivers name) and Thomas who recovered us to Doncaster from Tivington, they were both professional, courteous and shining examples in what is the dark abyss called th AA and completely wasted on a company who treat customers so badly”

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Posted 4 years ago

“"They are offer adequate information for customer's benefit "”

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(Home Insurance) - Posted 4 years ago

“Smartcare does NOT verify garages vehicle Diagnostic Tests. Smartcare takes garages at their word - therefore not protecting consumers from misleading mechanics diagnostics. Smartcare Service is useless.”

Helpful Report

Posted 4 years ago

The AA is rated 2.8 based on 2,042 reviews