The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long story short. 26 years in the AA. This will be my last. Using there apps during a breakdown it said I was logged out. Then to log in it asked for my 16 digit membership number! Seriously! I had another previous bad experience with breakdown and complained about it through their "complaints procedure". Funnily enough this and the subsequent complaint were dismissed out of hand and the AA stated they had done nothing wrong. If only they paid the same attention to their customers as they do to dismissing their complaints!”

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Posted 4 years ago

“Had a leak on a water stop tap .the tap is behind a freezer in the utility room.we did not notice the leak until we noticed the vinyl flooring started to warp.surveyor for the aa agreed the tap had caused damage.but the aa have declined our claim for bogus reasons .they say there are some markings on the wall in the utility room which makes our claim not valid but no reason why it makes the claim not valid it has been a very costly experience doing busines with the aa if I were you don't take out a policy with them as they don't want to pay out”

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Posted 4 years ago

“Broke down today, called AA who said they’d be out in an hour which they were. Car could not be fixed so AA took car, myself & passenger to garage near home 35miles. Both AA who assisted us were brilliant. Friendly, reassuring & helpful. Paul in particular who took us to Kia at Stockport was fantastic. Thank you Paul and AA for rescuing us.”

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Posted 4 years ago

“Booked an MOT and Service with the AA Smart Care website as it promised "We speak with the garage on your behalf, so you can be sure you'll pay the right price". Imagine my shock at a Final Bill of £1,853, even more so when I saw the garage invoice to the AA for £1,147.16. The AA put a whopping 62% profit margin on the works . DO NOT USE”

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Posted 4 years ago

“It is impossible to cancel membership without a lengthy listen to machine (5 minutes!) and then discussion regarding reasons on the phone. When I told the agent I didn't want to give a reason he just kept going and called me rude when I didn't want to talk any further, requesting just a cancellation. They treat existing members terribly, my fee went up drastically while new members receive a massive discount. So of course I left. Sad really. Hard sale...”

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Posted 4 years ago

“My daughter had a couple of lessons with Alex from Farham AA Driving School. She did not feel comfortable as he was rude, arrogant, and showed little empathy, particularly when she tried her best to master her hill starts. Would not recommend AA Farnham Driving school, particularly to young female drivers. We changed to another school with a more patient femail instructor and she flourished passing 1st time.”

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Posted 4 years ago

“24 year loyal member. Renewal quote £377 . Telephone call and could only get down to £159 . Now a member of RAC for £85 offering same road side and national recovery. AA could not care about loyalty just taking your money.”

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Posted 4 years ago

“I want to thank the AA man who came and helped me on Friday night ( around 10 pm) on the Portsmouth road in Guildford, when my car had broken down. He got it going again, them he phoned me at home to make sure I got back safely. How about that for service. Thanks again.”

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Posted 4 years ago

“i insure two cars through the AA and as one has just come out of manufacturer warrantly I was tempted with a breakdown recovery letter that the AA sent. However when I attempted to call and buy this cover I was waiting in excess of 15 minutes for anybody to answer the sales line. With that I mind I gave up and tore up the AA letter. If a company cannot answer the phone to sell a product imagine the wait for any aftersales service? There is just too much of this expectancy that customers have little else to do than hang on the sales line listening to pre-recorded rubbish about what you might be able to buy if you can actually get through.”

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Posted 4 years ago

“"Easy to organise and competitive pricing. "”

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(Home Insurance) - Posted 4 years ago

“Do not use the AA. I am appalled at the service they gave me I have no had 2 very VERY bad experiences with them. Yesterday I broke down on the motorway and it took them 8 hours to come and look at my car. I am a 22 year old women and I was by myself in the dark at night and apparently I was ‘priority’ however, they wouldn’t look at my car on the motorway so I had to be pulled off before they would even see me. They told me they would be there for 4pm they did not sort the problem out until gone midnight. Once they finally came they charged me an EXTRA £450 to get my car home as they only cover 50 miles free … WHAT ARE WE EVEN PAYING FOR IN THE MEMBERSHIP?! DO NOT USE THEM! I will be writing a bad review on every site possible and will be leaving them straight away. I will steer everyone away from the AA that is thinking of joining.”

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Posted 4 years ago

“AA are criminal be ware”

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Posted 4 years ago

“We broke down t 12.15 pm they couldn’t fix is so said they would send a tow truck!!!! 9 yes 9 bloody hours in the cold, no heating no medication with me, I can’t d believe it, it took me to call them as well, as they didn’t keep me informed, go with the RAC. Seriously 0 stars, pull your finger out guys, you have 1 job, DO IT PROPERLY”

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Posted 4 years ago

“I’m sorry I have to leave this review, as I have the AA through my insurance company Admiral. Last night’s debacle has left me mentally and physically drained. I understand that there is a high volume of breakdowns, but that does not excuse the shear incompetence shown by the AA, and I would advise anyone to walk away now and find a better provider for your breakdown cover. After a front tyre shredding on the M6 at 6:30pm, I managed to get to the hard shoulder and called the AA to collect me and take me to my local garage for repair. The response was positive, and everything was agreed, I was categorised as a high priority and estimated I would be collected within the next hour. Fast forward to 9:30pm and I was still stood waiting on the side of the motorway, in the wind and rain when the recovery truck finally showed up. I was then told, he was only agreed to take me to the nearest services, and that I need to call AA and confirm how I’m getting back to my local garage. After another lengthy conversation with AA I was told I would be collected at 11:45pm from the services and taken to the local garage. Despite me asking 3 times why the recovery truck who took me to the services couldn't have taken me to the garage in the first place, I was stonewalled with excuse after excuse. To add insult to injury, the recovery driver who had dropped me off at the services, re-appeared and told me that “the AA have now paid him" to take me to my local garage. 7 hours of my life gone, for something that could have taken 2-3 hours maximum, all because AA couldn’t organise their external companies. Shocking!”

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Posted 4 years ago

“I had some questions about a letter I received and also some issues with merging two policies I have. I usually don't like calling companies to discuss my accounts because they try and sell you more stuff, but this was a whole new experience. I spoke to 3 people (because I had a few different questions about my account), and ALL of them were friendly, upbeat, and SUPER helpful AND I even got a discount on my policy!! I was amazed. Truly great customer service that actually helped me. Plus, the phone was answered in about 20 seconds, and I was never waiting on hold for longer than a minute.”

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Posted 4 years ago

“"Fortunately I didn't need to make a claim however they were very helpful when I changed to them. "”

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(Home Insurance) - Posted 4 years ago

“Been a member for years, right now don't know what the hell is going on. My car broke down, waited over 2 hours for recovery truck, when it arrived it's not AA, it's a recovery service, here's the thing, when you pay for membership you'd expect the AA recovery. Recovery service was great, but traveling miles to me added to the wait. AA not what it was.”

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Posted 4 years ago

“Had an accident, Waited 3 weeks for nothing to be done despite ringing every other day. Have been served with legal notices asking to pay fees for my cars removal. Waited for a manager to call me and still waiting. In the military so I’m under enough stress as it is. It’s taking it’s toll on me and I need this sorting. 100% will not be renewing with them and nor will my family. Appalling service.”

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Posted 4 years ago

“Waited over 4 hpurs for flat tyre they haven't managed to find mechanic. Pathetic service...”

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Posted 4 years ago

“engineer arrived less than 30 mins worked proffesionally and got me going thanks william from kettering a top bloke”

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Posted 4 years ago

The AA is rated 2.8 based on 2,035 reviews