The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,042 reviews

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03300 531 100

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customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently had an issue from home starting my vehicle . So called AA for home start . Fabulous guy Craig very knowledgable. Customer service 5star ! Being a single lady in her late 70s made me feel at ease and not intimidated. Well done Craig ! Thank you .”

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Posted 4 years ago

“Speaking from personal experience,we have unfortunately had to call them out quite frequently lately as my husband’s van is old & keeps breaking down,I can’t stress enough how good the service has been,they give him a rough idea of a time,but are always there within 30 mins,they are helpful,kind,polite & never leave him alone,they either follow him home or tow him if need be. Also a while ago I was a passenger in my daughters car when she broke down with 3 young children in tow.....they were with us in about 20 mins,temporarily sorted her problem out & followed her back to her local garage,then gave her a lift back to her house,couldn’t praise them enough!!”

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Posted 4 years ago

“"My renewal quotation went from circa \u00a3350 pa to \u00a31700 despite 10 years NCD and a tracker on my vehicle, thought it might be a mistake , and AA customer service unapologetic ( take it or leave it stance) Enough said I went to Aviva for same price as last year. Would not recommend AA ins provider"”

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(Home Insurance) - Posted 4 years ago

“I called at 16.45 on my way home from work and AA with me within 30 minutes. Sorted out the issue and because female driver on my own the engineer followed me home to make sure I was home safe and sound.”

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Posted 4 years ago

“Lucky to i get a star broke down 5.53 am now 10.24 am still waiting for recovery absolute tosh they give you”

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Posted 4 years ago

“EVERYONE PLEASE BE AWARE, THESE ARE FRAUDSTERS, THERE SERVICE IS ABSOLUTELY SHOCKING, 5 PHONE CALLS TO DISCUSS MY NON FAILT ACCIDENT AND 8 HOURS LATER STILL CANT GET THROUGH TO THEM, EMAILS,CALLS AND STILL NOTHING.. CLOWNS”

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Posted 4 years ago

“If I could give the AA 0 stars I would. Last night my family's car broke down in the middle of a busy junction in central London, blocking a main road behind traffic lights. We had four people including a disabled person who couldn't walk in the vehicle and despite numerous calls, texts, and attempts to reach the AA on every social media platform they have it took them 10 hours to reach us and offer us any kind of support. I'm absolutely shocked and outraged at the negligence of the AA last night - what I thought was a reliable company failed to come to our aid and kept us in an incredibly dangerous situation, ignoring all of our messages and leaving us on hold for hours. If you have any option to NOT use the AA I recommend turning elsewhere for support. Two of the four passengers I was with have AA memberships, and yet they still charged us a high fee when they eventually came to pick up the car at 4am.”

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Posted 4 years ago

“Long story short. 26 years in the AA. This will be my last. Using there apps during a breakdown it said I was logged out. Then to log in it asked for my 16 digit membership number! Seriously! I had another previous bad experience with breakdown and complained about it through their "complaints procedure". Funnily enough this and the subsequent complaint were dismissed out of hand and the AA stated they had done nothing wrong. If only they paid the same attention to their customers as they do to dismissing their complaints!”

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Posted 4 years ago

“Had a leak on a water stop tap .the tap is behind a freezer in the utility room.we did not notice the leak until we noticed the vinyl flooring started to warp.surveyor for the aa agreed the tap had caused damage.but the aa have declined our claim for bogus reasons .they say there are some markings on the wall in the utility room which makes our claim not valid but no reason why it makes the claim not valid it has been a very costly experience doing busines with the aa if I were you don't take out a policy with them as they don't want to pay out”

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Posted 4 years ago

“Broke down today, called AA who said they’d be out in an hour which they were. Car could not be fixed so AA took car, myself & passenger to garage near home 35miles. Both AA who assisted us were brilliant. Friendly, reassuring & helpful. Paul in particular who took us to Kia at Stockport was fantastic. Thank you Paul and AA for rescuing us.”

Helpful Report

Posted 4 years ago

“Booked an MOT and Service with the AA Smart Care website as it promised "We speak with the garage on your behalf, so you can be sure you'll pay the right price". Imagine my shock at a Final Bill of £1,853, even more so when I saw the garage invoice to the AA for £1,147.16. The AA put a whopping 62% profit margin on the works . DO NOT USE”

Helpful Report

Posted 4 years ago

“It is impossible to cancel membership without a lengthy listen to machine (5 minutes!) and then discussion regarding reasons on the phone. When I told the agent I didn't want to give a reason he just kept going and called me rude when I didn't want to talk any further, requesting just a cancellation. They treat existing members terribly, my fee went up drastically while new members receive a massive discount. So of course I left. Sad really. Hard sale...”

Helpful Report

Posted 4 years ago

“My daughter had a couple of lessons with Alex from Farham AA Driving School. She did not feel comfortable as he was rude, arrogant, and showed little empathy, particularly when she tried her best to master her hill starts. Would not recommend AA Farnham Driving school, particularly to young female drivers. We changed to another school with a more patient femail instructor and she flourished passing 1st time.”

Helpful Report

Posted 4 years ago

“24 year loyal member. Renewal quote £377 . Telephone call and could only get down to £159 . Now a member of RAC for £85 offering same road side and national recovery. AA could not care about loyalty just taking your money.”

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Posted 4 years ago

“I want to thank the AA man who came and helped me on Friday night ( around 10 pm) on the Portsmouth road in Guildford, when my car had broken down. He got it going again, them he phoned me at home to make sure I got back safely. How about that for service. Thanks again.”

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Posted 4 years ago

“i insure two cars through the AA and as one has just come out of manufacturer warrantly I was tempted with a breakdown recovery letter that the AA sent. However when I attempted to call and buy this cover I was waiting in excess of 15 minutes for anybody to answer the sales line. With that I mind I gave up and tore up the AA letter. If a company cannot answer the phone to sell a product imagine the wait for any aftersales service? There is just too much of this expectancy that customers have little else to do than hang on the sales line listening to pre-recorded rubbish about what you might be able to buy if you can actually get through.”

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Posted 4 years ago

“"Easy to organise and competitive pricing. "”

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(Home Insurance) - Posted 4 years ago

“Do not use the AA. I am appalled at the service they gave me I have no had 2 very VERY bad experiences with them. Yesterday I broke down on the motorway and it took them 8 hours to come and look at my car. I am a 22 year old women and I was by myself in the dark at night and apparently I was ‘priority’ however, they wouldn’t look at my car on the motorway so I had to be pulled off before they would even see me. They told me they would be there for 4pm they did not sort the problem out until gone midnight. Once they finally came they charged me an EXTRA £450 to get my car home as they only cover 50 miles free … WHAT ARE WE EVEN PAYING FOR IN THE MEMBERSHIP?! DO NOT USE THEM! I will be writing a bad review on every site possible and will be leaving them straight away. I will steer everyone away from the AA that is thinking of joining.”

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Posted 4 years ago

“AA are criminal be ware”

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Posted 4 years ago

“We broke down t 12.15 pm they couldn’t fix is so said they would send a tow truck!!!! 9 yes 9 bloody hours in the cold, no heating no medication with me, I can’t d believe it, it took me to call them as well, as they didn’t keep me informed, go with the RAC. Seriously 0 stars, pull your finger out guys, you have 1 job, DO IT PROPERLY”

Helpful Report

Posted 4 years ago

The AA is rated 2.8 based on 2,042 reviews