Name: The AA
Rating: 2.78

“I accidentally cancelled my trip. Anyway, tried not to panic while I figured out what to do. Spoke on the phone with a really nice man (Chris) who helped me figure it out without overcharging me or making me re-book the entire trip. Great service”

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Posted 4 years ago

“Careful the AA like to cancel your cover without notifying you, they are very pushy on trying to get you to renew your cover each year, had big problems with theses all because I didn't want to renew, they robbed me of some cover that I had payed for becarful”

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Posted 4 years ago

“The AA run on a 48 hour backlog, do not join, youre better spending your money elsewhere. Leaving long haul breakdowns in dangerous situations. We have broken down from Scotland to Suffolk. Being left without any information when the next relay driver will be likely to arrive and having called at 6pm, it’s now 4am the next day and we’re only two hours down the road from our initial location. Without information on when the next driver is likely to arrive you are unable to rest, let alone feel comfortable or safe. The customer service team and disingenuous and tell lies to get you off the phone. This is by far one of the worst services I’ve ever received and having been a loyal customer 12 years, this is the first use of the breakdown cover and I’m appalled. Shame on you AA”

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Posted 4 years ago

“Very helpful representatives. Thoroughly recommend them.”

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(Car Insurance) - Posted 4 years ago

“The AA came up on Go Compare as the lowest price car insurance. It was simple to purchase, there was the option to pay monthly, which was helpful to me, and it was simple to download my documents. I could also have chosen to receive my documents in the post . Overall I'm very pleased with the service but cannot comment on claims experience.”

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(Car Insurance) - Posted 4 years ago

“The policy was what I wanted and I’m pleased with the value”

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(Car Insurance) - Posted 4 years ago

“Seems good have not claimed”

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(Car Insurance) - Posted 4 years ago

“I have to wait 1.5 hours for a patrol to come out that's acceptable but I have now been waiting just short of 4 hours for a recovery truck I have been told that nothing available yet. They need to up their game now we're coming out of any restrictions for travel. Sad that you can leave a 65 year Old man who had a major heart operation and who's suffering with copd at the side of the road for that length of time”

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Posted 4 years ago

“I will never use AA again, they are the worse customer service ever. They cancelled my ticket without previous notification and i had to buy another ticket costing me triple the amount...i will never use their service again. I will make sure that my family do not use their service as well.. i will tell even my friend about my experience so they will not use their service as well”

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Posted 4 years ago

“If you need to claim when you call them all they do us put you through or give you phone number of business they have insured you with They take no responsibility for the quality of the service you receive My window screen had a crack across my vision line. I called AA who gave me LV insurance number who gave me glass repair number. This company took my excess payment saying they could come out in 2 days and then emailed me to say it would be 2 wks time and it would take 2 wks to refund excess. I rang AA to ask for help as car not safe yo drive to work and they gave me another number to call I asked them to do more to help me and call me back They called me and could do nothing about excess and just wanted to give me another number to call but hadn't checked if they could offer an earlier appointment WHY AM I PAYING PREMIUM BRAND PRICES FOR INSURANCE WHEN ALL AA DOES IS GIVE ME A PHONE NUMBER TO ARRANGE THINGS MYSELF? I might as well pay less and insure direct with company whose phone number AA gave me! Don't use them it is a total con as they are a broker and take no responsibility or action when you receive poor service from the businesses they have introduced you to.”

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Posted 4 years ago

“If you need to claim when you call them all they do us put you through or give you phone number of business they have insured you with They take no responsibility for the quality of the service you receive My window screen had a crack across my vision line. I called AA who gave me LV insurance number who gave me glass repair number. This company took my excess payment saying they could come out in 2 days and then emailed me to say it would be 2 wks time and it would take 2 wks to refund excess. I rang AA to ask for help as car not safe yo drive to work and they gave me another number to call I asked them to do more to help me and call me back They called me and could do nothing about excess and just wanted to give me another number to call but hadn't checked if they could offer an earlier appointment WHY AM I PAYING PREMIUM BRAND PRICES FOR INSURANCE WHEN ALL AA DOES IS GIVE ME A PHONE NUMBER TO ARRANGE THINGS MYSELF? I might as well pay less and insure direct with company whose phone number AA gave me!”

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Posted 4 years ago

“I had a flat tyre in June 2021. Easy contact via the AA website on my phone with live updates giving arrival time. Daniel arrived about an hour and 20 minutes later. Lovely young man, quickly replaced the flat tyre with my spare tyre and I was on my way. Very good experience. Only my second call out in 21 years, both for flat tyres, both extremely efficient and satisfactory.”

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Posted 4 years ago

“I have only had one claim with the AA and that was a number of years ago. They we quick and efficiant sorting out the claim, getting the car fixed and providing a car while it was being fixed.”

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(Car Insurance) - Posted 4 years ago

“Have been a member for a number of years now paying £25 a month for the top cover, This was the first time ive need to call on them. Called the AA because my car would not start Monday morning, I get a call 11.40pm to say they were on there way, after waiting in all day at this time i was in bed. Monday phoned again to report my breakdown to be told the patrol would be with me at 6.05pm, So i finish work early, but yet again no show. I have now been waiting 2 days for someone to come out. Having been on the phone again ive now been told they have no idea when a patrol will be able to attend, and it will probably be tomorrow (3rd day waiting) Part of the delay is they seem to think the car will need a new battery and as they don't carry them there's no point in attending after 6pm. This i find baffling as they have not asked for any information on the breakdown and in fact the battery is fine. You do not expect this sort of service from a company the size of the AA.”

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Posted 4 years ago

“No real issues so yes it was fine!!!”

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(Car Insurance) - Posted 4 years ago

“Well I have a big complaint as I would have recommended them if it had nit been the terrible service I have received from the support service online and be of the drivers. The first incident was last week Friday when my car started having rattling sounds. Called AA, I give it to them they were quick on arrival but when he told me it may common problem. This driver did t check the oil he then advised I gave that seen as soon as possible. Drove around and then hours later I decided to check oil and other things/ coolant. I only to find my engine was dry to the touch. No oil at all… and the engine didn’t indicate it! I called again AA and informed them of the situation with car and the service I had received and the other driver and they sent another driver who insisted that it must be a leak in the car he took cover under cover and was no leak I stood and watched as he seemed to work on my car then put 2 litres of oil which I was invoiced £30. Then it drove home to Luton had it looked at by the mechanic. Was due to get looked at on Monday 05 as I drive was checking oil and water. That was resolved. The problem o have is that I drove my car after the first response with no oil and he didn’t check it! This is what caused the damage to my car.”

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Posted 4 years ago

“I've only had to call out the AA once, since I took out my policy. The gentleman arrived within about 40. He check my car to find the fault, drove with me to the garage and explained to them what the problem was. I was very satisfied with his help.”

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(Car Insurance) - Posted 4 years ago

“Very clear and straightforward”

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(Home Insurance) - Posted 4 years ago

“Nicholas arrived at the expected time to confirm my motorhome battery was dead-- there have been annoying non- start situations on many occasions on sites,having to ask for jump starts from fellow users.I was happy when my battery was replaced by Nicholas-- now we can enjoy more breaks without worries.”

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Posted 4 years ago

“Easy to arrange insurance. Had to do a minor correction to the insurance documents and was sorted out within a few minutes.”

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(Car Insurance) - Posted 4 years ago

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