The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,951 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and service. My claim was dealt with ( in spite of all covid related restrictions ) within 2 days, and the AA arranged repairs and collection of my vehicle. The AA have accomplished a high score from me due to the very highest of standards and customer care.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Good cooperation.”

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(Car Insurance) - Posted 4 years ago

“I reported a breakdown with my new vehicle registration. They sent out a third party engineer with my old vehicle details. Luckily the third party engineer took photos of my vehicle registration. When the third party had taken my car to the mechanics, because it was so early they left my car outside the garage. When I got there in the morning when the garage was open, I noticed a parking ticket on the vehicle. I called the AA to ask for a report & they told me to wait 24 hours..after 4 days still no report. I called up again & they told me that the report is in my old vehicle details and that if I need it to be changed I should call up the third party to get that done. So I called up the third party company & they said only the AA can do that & that I should have the AA call them because they have evidence that it was my new vehicle that had broken down. So when I relayed the information back to the AA..the AA told me that they can call up but they are not going to put any pressure on the third party company to change the report with the correct vehicle registration. So basically I have a parking ticket because of the AA & a breakdown report in my old vehicle because of the AA. So now I can’t fight the Parking ticket. This is just awful and unacceptable!!!”

Helpful Report

Posted 4 years ago

“I have been a AA member for many years now and having my insurance with them made it easier for me to understand the documents over the many that I have been a member I have always found them easy to get along with.”

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(Car Insurance) - Posted 4 years ago

“I have not sued the insurance as you would expect so I have no idea if they are any good or not I don't really know where to find my policy documents or phone number to make a claim as like other companies it's done online to save money with total disregard for customers!”

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(Home Insurance) - Posted 4 years ago

“Absolutely shocking service! Car was stuck in my drive with no mot.. spoke to AA and they said if I get it booked in for mot they would come and take it to the location. Booked my mot and called them back for them to offer me a home start add-on to my membership for £150!!!! I mentioned it was at my home the first time I called! Money making low life's!! Go to Green Flag much better!”

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Posted 4 years ago

“Good value for money for big firm”

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(Car Insurance) - Posted 4 years ago

“Shocking to say the least. My elderly mum broke down on a really dangerous country road and the horrid man on the other end of the phone had no interest and hung up. Absolutely disgusted. Thank goodness the local police came to our rescue.”

Helpful Report

Posted 4 years ago

“quoted me one price went to pay & it went up £30.00. Sent them a screen shot and got it at the original price they quoted”

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(Car Insurance) - Posted 4 years ago

“Thankfully never had to use them for any breakdown , benefits are good , well worth the fee alone.”

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(Car Insurance) - Posted 4 years ago

“Today a young aa man called Abdul came to my rescue my front coil spring had broken and he has now taken my car to the garage he was a credit to the AA he was such a nice man and so professional so conscious re the safety of me and my car as I broke down on a busy duel carriageway So thankful for him today Thank you Abdul Gillingham Kent”

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Posted 4 years ago

“Very efficient with online services”

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(Car Insurance) - Posted 4 years ago

“very good price and easy to do”

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(Car Insurance) - Posted 4 years ago

“So I’m a NHS worker and just tried to to order breakdown cover with the AA as they stated 40% off and it stated this will be calculated at payment, this is a lie, no discount was added but they took my payment and when I called to check on this they said they are not sure why this is however it I want to cancel it will be £20!!!!! What a sneaky trick they play to steal NHS workers money!!!!”

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Posted 4 years ago

“Never had a problem with AA. They've never let me down and have always got to me within a reasonable time”

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(Car Insurance) - Posted 4 years ago

“very good.”

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(Car Insurance) - Posted 4 years ago

“When you buy policy the AA put you on auto renewal, now got to phone up to cancel the auto renewal before it goes up in price.”

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(Car Insurance) - Posted 4 years ago

“Good service, but decline automatic renewals for breakdown service.”

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(Car Insurance) - Posted 4 years ago

“Good”

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(Car Insurance) - Posted 4 years ago

“easy to set up hassle free”

Helpful Report

(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,951 reviews