The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“Good and cheapest car insurance got through the confused.com”

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Posted 4 years ago

“David rescued me when I had run out of petrol,having left my handbag elsewhere-and my husband had removed my "emergency money" from the car !!!! This was on 4.6.2021.He could not have been kinder and more professional.It was getting dark and I was still far from home after a long and difficult journey.THANK YOU SO MUCH,DAVID.Job no:10983”

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Posted 4 years ago

“Very bad on timing, when I could I said the car was smoking can't be driven no need to send out a mechanic need a recovery truck, waited 3 hours middle of the road in in the cold at mid night on a un safe road very un happy they were very good on timing before very disappointed”

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Posted 4 years ago

“Stay well away left me and my children in side of a busy a road then to get told not to ring them back they have passed me over to a local garage so they can’t help I need to ring them why join aa just let them use third party’s just sign up with one of there partners directly”

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Posted 4 years ago

“Highly recommended easy to sort out have no issues with them LOVE AA”

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(Car Insurance) - Posted 4 years ago

“Process no problem, not made any claims, so unable to assess if acceptable.”

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(Home Insurance) - Posted 4 years ago

“I have breakdown cover for many years with the AA. Having the use of more than one car and like the fact if you are a passenger you are covered. My old car was a right Friday car and had to call them out 3 or 4 times within a Couple of months ever time first class service. Bit annoying that you have to stop do not automatically renew. When you start again much better price no reward for being loyal. But that said I really think they are good”

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(Home Insurance) - Posted 4 years ago

“When ringing staff are not very help full , changed Vehicle details paperwork still came through with old details on , tried telling them I don’t owe this vehicle any more, you would not think this was difficult information to sort out , wish I had just cancelled the policy 😡 not happy”

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Posted 4 years ago

“Changed insurance provider this year due to Churchill increasing their premium by a fair amount. Went with AA as their cost was a lot cheaper. We have been insured with AA in the past and they declined our claim for a garden wall which fell down during a storm. They didn’t take the time to explain why. I don’t think we’ve claimed on our house insurance EVER ( 40 plus years). If you had asked at that time what we thought of AA my review would have been a lot different. RANT OVER!”

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(Car Insurance) - Posted 4 years ago

“They've owe me £300 for over 2 months and have stopped replying to my emails. If I owed them £300 they'd be all over it. Pretty disgraceful”

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Posted 4 years ago

“Left sitting on a major dual carriage way for 4 hours with elderly parents and 2 children. My children were petrified. AA patrol van drove straight passed and then phone to say he wasn't dealing with it. After further 3 calls and on hold for ever no one new what was happening. Ended up being taken to a safe place in a police car. And then had to sit in the car on the back of a low loader tow truck who thankfully got us home. Mansfield recovery were amazing caring. Can't say that about the AA disgusting. 4 emergency service what a joke.”

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Posted 4 years ago

“Tried to charge me £25 to swap my number plate. I’ve had a private plate for over 20 years and never paid to swap it before. I refused to pay the £25 and will take my business elsewhere. Rip off.”

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Posted 4 years ago

“Everything okay so far.”

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(Car Insurance) - Posted 4 years ago

“No problems setting the insurance up, and fortunately i have not made any claims therefore i cannot make any statements regarding AA service in that respect.”

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(Car Insurance) - Posted 4 years ago

“Everything clear and easy to follow when taking out the policy. No claim made so no info.”

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(Home Insurance) - Posted 4 years ago

“Excellent service, first time I've had to ring AA, they turned up exactly on time, felt very reassured when I rang up as I was on hard shoulder of motorway, the gentleman who turned up was so nice, his first main concern was my safety, highly recommended!!”

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Posted 4 years ago

“Very easy to use. Get a good deal. I always use go compare every year when renewing my car insurance.”

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(Car Insurance) - Posted 4 years ago

“The AA policy is to rip existing customers off. Quote last year £137.19. Quote this year £170.30. Went on Compare the Market and Confused. Accepted cheapest quote at £106.43 with Zenith. Emailed the AA to end insurance advising amount of new quote and that's when they offered a revised quote of £105.87, which is £64.43 lower than their quote. Too late buddy - gone with Zenith. What a rip-off”

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Posted 4 years ago

“Very easy to use on website...not had any claims so cannot judge their customer services. Cheaper insurance than anywhere.”

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(Car Insurance) - Posted 4 years ago

“Unfortunately because of Covid I’ve not been driving ... so paid out really for nothing., hopefully get a good price later this year !”

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(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 2,035 reviews