Login
Start Free Trial Are you a business? Click Here

The AA Reviews

2.8 Rating 2,035 Reviews
44 %
of reviewers recommend The AA
2.8
Based on 2,035 reviews
Customer Service
Communication Channels
Live Chat, Telephone
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

The AA 1 star review on 1st March 2026
Henry Foster
The AA 1 star review on 21st February 2026
Jax Atwood
The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
60
Anonymous
Anonymous  // 01/01/2019
Pleased I’m with the AA I’ve got break down cover aswell as insurance
Helpful Report
(Car Insurance) - Posted 5 years ago
Thankfully haven’t had to claim so cannot comment. The documents I received were easy to understand should the inevitable happen. Very pleased with my purchase.
Helpful Report
(Car Insurance) - Posted 5 years ago
I have been with the AA for years I'm a gold member.When I needed I had good servic
Helpful Report
(Car Insurance) - Posted 5 years ago
Very good company
Helpful Report
(Car Insurance) - Posted 5 years ago
Reliable and efficient service
Helpful Report
(Car Insurance) - Posted 5 years ago
Good customer service
Helpful Report
(Car Insurance) - Posted 5 years ago
Terrible company terrible customer service terrible customer service agent was unable to fix a simple flight
Helpful Report
Posted 5 years ago
I had an accident. They provided transport for my car very promptly. Their service was exceptional.
Helpful Report
(Car Insurance) - Posted 5 years ago
AA provided sufficient cover at an affordable price. I have no illusions that they will inflate renewal cover when the time comes and I will have to play the famous price dance with other insurance company's to get a new cover!
Helpful Report
(Car Insurance) - Posted 5 years ago
Staff friendly but the first company to have charged me when cancelling an automatic renewal after the renewal date. I do this every year because I’m so disorganised, and insurers have always refunded in full. Not these swines - £44 for being insured by them for 8 days! Leaves one incredibly sour taste in the mouth and wouldn’t use them again now.
Helpful Report
Posted 5 years ago
Class windscreen replacement as a non fault accident.???. Had to pay a increased premium. Majority of the other insurance companies don't charge or take a portion of the no claims discount.
Helpful Report
Posted 5 years ago
Everything that has been said is true
Helpful Report
(Car Insurance) - Posted 5 years ago
Easy and quick to join with clear and simple instructions
Helpful Report
(Car Insurance) - Posted 5 years ago
My wife had an sp30 4 years and 11 months before and the excess charge was massive ..so i cancelled and used my prev insurer (LV ) for a much better price
Helpful Report
(Car Insurance) - Posted 5 years ago
Awkward when making a claim, too many issues + not enough resolutions. Not recommended.
Helpful Report
(Car Insurance) - Posted 5 years ago
I moved house and The AA wanted to charge me almost the same fee that I paid for the insurance for a year.... ridiculous. When I called them to clarify and negotiate, the customer service offered two options: To pay this unfair offer, or cancel the policy. I chose to cancel and contracted another company. Never again AA.
Helpful Report
Posted 5 years ago
Changed my car,insurance details for my new car done very quickly over the phone hassle free.
Helpful Report
(Car Insurance) - Posted 5 years ago
I have house insurance with AA and am very happy with the service I have been getting from them.
Helpful Report
(Car Insurance) - Posted 5 years ago
Easy to use .easy to set up .not had to claim so cannot comment on how they are . Was best cover and most comprehensive at the time .
Helpful Report
(Car Insurance) - Posted 5 years ago
Hoping to get a new and same price for my next renewal
Helpful Report
(Car Insurance) - Posted 5 years ago
The AA is rated 2.8 based on 2,035 reviews