The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,052 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,052 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i have been with the aa breakdown service for many years never had any problems great communication turned up in good time great service so thought i would try the insurance happy with service good price”

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(Car Insurance) - Posted 5 years ago

“OK could be better”

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(Car Insurance) - Posted 5 years ago

“easy to deal with”

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(Car Insurance) - Posted 5 years ago

“Reasonable priced insurance, very happy.”

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(Car Insurance) - Posted 5 years ago

“Good price and dealt with quickly and efficiently.”

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(Car Insurance) - Posted 5 years ago

“Brilliant service!! Called up at 9:45 pm, arrived at 10:15-20 on time also traveled from the other side of the county, temporary fixed my awkward coolant leak and made sure I got home safe, didn’t get they guys name but 100% best service so far from any recovery service”

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Posted 5 years ago

“The Olly Patrol replaced the battery and after that the radio wasn't working. Olly lied about his actions and denies it too. AA has let me down and now not ready to compensate for the Radio Damage nor for the stress and anxiety they have caused. I would not trust them. Make sure you check everything before the Patrol leaves otherwise you will end paying for the cost.”

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Posted 5 years ago

“Not having any problems I can only say any communications I have had has given plenty of information about benefits of being a member of the AA”

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(Car Insurance) - Posted 5 years ago

“Change of vehicle....... therefore update insurance. I found the AA administrator (shane) extremely pleasant and very helpful, business carried out and completed quickly, Certainly I will use next year at renewal time.”

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(Car Insurance) - Posted 5 years ago

“Great no problem dealing with them”

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(Car Insurance) - Posted 5 years ago

“My dad an i were trying to jump start my mini one and forgot that we left the keys in the ignition then the keys got locked inside! I phoned the AA waiting less than a minute for someone to answer so i can explain what happens and within 15 minutes someone arrived! His name was Steve Spiller and he was very honest and genuine. He realized what had happened and we had a few laughs as i could've and should've phoned the AA to sort the problem! Steve was very persistent and professional not wanting to give up in retrieving my keys from the inside! Some time passed and eventually to much surprised he had managed to squeeze the keys between my drivers window! Id rate him 11 out of 10! top bloke, he turned a rubbish day into a great day. Many Thanks Rob”

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Posted 5 years ago

“I have made a claim under this policy. However I did not receive the refund of the excess I had to pay (£200). This seemed enormously complicated and did not come to fruition.”

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(Car Insurance) - Posted 5 years ago

“I have a membership with AA and I when I had a breakdown, I was told that they can fix in the part and my membership covered labour cost. Me and the AA guy drove to eurocar parts and then he fixed them in. Later I realised the prices that he fixed on did not match the price on eurocar parts website. I informed AA as soon as a I realised and the woman on the phone was even confused so she opened up a case. Later they sent an email explaining that Eurocar parts is their supplier but they charge through their own rates as they fit it In during the breakdown.... they are so SNEAKY. They charged me £110 extra on top of the parts! They said because i had a special membership i will only be charged for parts. This was misleading information, otherwise I would’ve never asked them to do it. If they ask you if they would like to fit in the parts, don’t go with them unless you mind them bumping you up heavily. Its disgusting what they done. You’re better off asking them what needs to be replaced and then asking your local garage person to do it!”

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Posted 5 years ago

“I've luckily never had to use their services so can't really comment further.”

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(Car Insurance) - Posted 5 years ago

“No problems so far”

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(Home Insurance) - Posted 5 years ago

“I havent had many dealings with AA but what dealings i have had were good”

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(Car Insurance) - Posted 5 years ago

“cover is good, and price is right”

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(Home Insurance) - Posted 5 years ago

“Excellent service, gyre at communication, very helpful In short, outstanding”

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(Car Insurance) - Posted 5 years ago

“very competitive price”

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(Car Insurance) - Posted 5 years ago

“Simple enough to set up and a good priced deal”

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(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,052 reviews