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The AA Reviews

2.8 Rating 2,021 Reviews

44 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 2,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 27%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 21st December 2025

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The AA 1 star review on 19th March 2025

The AA 1 star review on 19th March 2025

58

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I had very nervy experience in choosing AA car insurance in the past which was okay. A bit pricey but bearable. Then one time I was searching for home insurance and when I did an internet search it came AA first in my list at a reasonable price. So I chose it and agreed and went ahead with one year policy but then after 6 months of home insurance it keep changing its term conditions and goes and on and on and it was getting on my nerve and sending so much unnecessary letters. I read the term and conditions I did not like it because it makes it hard and harder to make a claim if there was a major accident. So I left after one or two years and quit without any explanations. They don't keep their words and always tried to change things as you go along. So My advice to please stick to Car insurance you are naturally better at fixing vehicles and not houses because otherwise it be well know YY instead of AA.”

Helpful Report

Posted 4 years ago

“Easy to understand, no added extras”

Helpful Report

(Home Insurance) - Posted 4 years ago

“AA very good company they give me very good price my car insurance im so happy with that Thanks AA”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very good customer service and very reasonable price wise”

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(Car Insurance) - Posted 4 years ago

“Very happy with AA insurance.”

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(Car Insurance) - Posted 4 years ago

“Very straight forward to set up insurance , and i also decided on the breakdown offer for peace of mind.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“No”

Helpful Report

(Car Insurance) - Posted 4 years ago

“When I spoke to someone in the Newcastle Office, I found them very clear, very precise and charming, The best buy at the time and so much cheaper than my previous insurer who I had Had for at least 5 years - where's customer loyalty's reward? I have made no claim because we have been in lockdown for most of the year and the car was barely used. I hope insurers bear that in mind for next year!”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very easy to claim I emailed invoices over to the. And with in a couple of days got text back saying my cheque was in the post”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Very reasonable and efficient”

Helpful Report

(Car Insurance) - Posted 4 years ago

“hi im a member of aa for years and for the first time in a long long time i used them this morning in dublin 22 . i just have to say i have nothing but the height of praise for the lad who came to sort my car he was the most helpful lad and so very pleasant and courteous. he came to me within an hour and got my car fixed . so i just wanted to say thank you so very much . from 100% satisfied customer”

Helpful Report

Posted 4 years ago

“Won’t know how good insurance is until I have cause to use it.”

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(Car Insurance) - Posted 4 years ago

“Easy process and well informed plus excellent price”

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(Car Insurance) - Posted 5 years ago

“mn”

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(Car Insurance) - Posted 5 years ago

“Easy to deal with”

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(Home Insurance) - Posted 5 years ago

“Very reliable and courteous service.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The AA provide inexpensive car insurance, communicate swiftly and clearly with their customers and are efficient in dealing with enquries. I am glad that I insured my car with them.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The roadside assistance we received from The AA (as a part of my car insurance by Admiral) was beyond horrific. They sent a rookie from a 3rd party garage, J Madden Garages to fix my Landrover. The rookie broke my gearbox while banging on the starter motor solenoid. Then it took me more than a week to raise a formal complaint with The AA. (Admiral refused to help.) After the investigation which I helped them with, they refused to accept liability, although the evidence was all there, crystal clear. I was left without a car during the lockdown in 2 degrees with 2 kids at home (and the nearest supermarket 2.7 miles away) for more than a month... and going. The customer service is appalling and the staff in both Admiral Insurance and The AA have zero empathy. So, if you love your car, your family, your life dont waste your time with The AA or Admiral. There are better insurance companies out there. Do not TRUST them with your car.”

Helpful Report

Posted 5 years ago

“Good service prompt and reliable, claim settled with no issues.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Web site is not comprehensive enough, instead you have to phone for information.”

Helpful Report

(Car Insurance) - Posted 5 years ago

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The AA is rated 2.8 based on 2,021 reviews