The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

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“.auto renewed”

Helpful Report

(Car Insurance) - Posted 5 years ago

“good service whenever I have needed it.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“All I can say is that on the very few occasions, (luckily), I've had to call out the AA, the response & outcome has been excellent. The policies we have are straightforward & clear, not the cheapest, but that's my choice.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My wife is also an AA member and we could not start her car! She rang the AA who arrived within 30 mins and started it straight away and were happy to give mine and my son's cars batteries a boost as well.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Shocking service do not use!!! Lass than useless no common sense just money grabbing company”

Helpful Report

Posted 5 years ago

“Very easy to set up and get my cover”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Our car wouldn't start at home, called AA, Chris same out within 2 hours and fitted a new battery, very happy with whole experience polite and very knowledgeable man, would recommend AA, have been with them for over 55 years, no problems”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No.problems at all with this insurance. Also have breakdown cover with them .”

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(Car Insurance) - Posted 5 years ago

“I have no complaints about the policy I bought last year, but now my renewal for the coming year has shot up. Same car, same details, and no claims. I won't renewing obviously, when I can get a policy with the same details, almost a £100 less. Why do the companies do that? Surely it makes more sense to look after a loyal customer. Rant over”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Absolutely fantastic service so helpful and quick”

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(Car Insurance) - Posted 5 years ago

“What a fantastic service... above and beyond what they needed to do... cant reccomend enough!”

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Posted 5 years ago

“Very poor assistance from the mechanic and the person on the phone. Definitely I will change to Rac or GreenFlag.”

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Posted 5 years ago

“A struggle to sort out NCB from previous insurer to satisfy AA. After a few phone calls got it sorted.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“First class service, not pushing you to buy extra add ones.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“AA is £2.6 billion in debt and no longer care? Theirs a reason why TheAA is £2.6 billion in debt and no longer care about their customers. Its all about clawing their way out the debt and charging premium prices. Ive been a member since i was 21 im now 50+ Never had any problems till today i had puncture and called for AA to change tyre. They told me my membership had expired last year Jan 2020. The only way someone would come out is if i took out a new membership their and then. Ridiculous thought as i had only renewed my membership less than 2 weeks ago til Jan 2022. However the AA said im not a member according to their system and they wouldnt come out. Clearly a system error somewhere. I have checked with bank the renewal membership money was taken out in Dec first week. I have a renewal confirmation letter. They even sent me out 4 new cards. Still according to the system i am not a member. Thankyou AA for stealing my money and in my hour of need telling me to get lost!! Thankyou”

Helpful Report

Posted 5 years ago

“I found the AA to helpful and easy to talk to. As I have had to claim for the repair of my car, that was hit the AA made the arangements for it to be seen and repaired”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Couldn’t fault the AA when I had a flat battery at home very easy to report on line and book a slot and plenty to choose from. Received a confirmation call to confirm booking and pay for home visit as not a member and then a call from the technician to say 5 minutes a way. Technician was very friendly checked over the car and battery which needed replacement. Fitted quickly all sorted within 20 minutes.”

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Posted 5 years ago

“All good.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“No problem with them so far”

Helpful Report

(Home Insurance) - Posted 5 years ago

“I wanted cheaper car insurance. AA provided that quickly and easily arranged.”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,035 reviews