The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After 35 years with AA they quoted me £323 for the same cover with Green Flag £96. I am a pensioner and I think they are taking the proverbial for somebody who has been so loyal to them. I'm afraid loyalty means nothing to these companies. Every year you have to look around.”

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Posted 4 years ago

“Competitive premium but even better - we are changing a vehicle and they cover the previous vehicle for 14 days so if you have bought a new car and want to sell the old one after, you are still insured for a limited period. A really useful customer-facing option which few people know about and not something I have heard other companies offer. I don't know if there is a limit to the number of times you can get this e.g. if you buy and sell cars more than once a year. Very friendly staff handling the callMark”

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Posted 4 years ago

“I was sold a battery when the AA man told me that I need a new battery,I was charged £120.00 ,I found out the next day I could have bought the exact battery for less than half the price. I didn’t think AA will rip you off. Needless to say I won’t be renewing my membership next year.”

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Posted 4 years ago

“Really helpful and changing my policy as changed my car did not cost much at all to do Aa breakdown cover to with them”

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(Car Insurance) - Posted 4 years ago

“Have belonged to the AA for many years. Have always had good service when needed.”

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(Car Insurance) - Posted 4 years ago

“I have no regrets about getting my car insurance with yourself”

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(Car Insurance) - Posted 4 years ago

“Very happy with the service provided”

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(Home Insurance) - Posted 4 years ago

“All whent really well with solicitors which the AA provide,”

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(Car Insurance) - Posted 4 years ago

“First class organisation. Exceedingly good value with regards to both motor and house insurance.”

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(Car Insurance) - Posted 4 years ago

“Not as good as churchill poor communications changed car literally day of renewal and they charged me for it which in over 30 yts of driving I've never been charged for this before I shall ne going back to churchill when my renewal date comes”

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(Car Insurance) - Posted 4 years ago

“By far the best insurance company I've ever dealt with”

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(Car Insurance) - Posted 4 years ago

“AA SCHOOL Fiesta GJ20 KKY DRIVEN BY A WOMAN OVER SPEED LIMIT ON 20MPH LOCAL ROADS, SPLASHING PUDDLES ON TO PEDESTRIANS. JUST DOING HER DAILY SCHOOL DROPS.”

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Posted 4 years ago

“The instructors are really poor. If you wish to waste your money, energy and other resources, go with AA. They will take you on then say, "I really have no idea how can I help you." After you have spent thousands, failed several times and had your confidence knocked under their instruction. They cannot deliver what they promise.”

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Posted 4 years ago

“It works for me”

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(Car Insurance) - Posted 4 years ago

“on the od occasion ive rung to clarify something the people on the phone answered generally quickly, the only neg was a refusal to add a leaner to my policy, not really a problem as it saves me teaching her to drive :)”

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(Car Insurance) - Posted 4 years ago

“Greedy service they just looking for your money but service are very poor”

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Posted 4 years ago

“I am very happy with aa car insurance company”

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(Car Insurance) - Posted 4 years ago

“The insurance was very good along with the service but the renewal premium was too dear. Why can't companies reward existing customers?”

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(Home Insurance) - Posted 4 years ago

“I was stranded for five hours and called the AA multiple times only to be put on hold for 30 minutes and forced to hang up then made to sleep in my car like a homeless person. They said they would get me a taxi and refused. P*ss take.”

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Posted 4 years ago

“I have been a full member of the AA for more than twenty years. I have found them to be helpful and supportive in all circumstances.”

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(Car Insurance) - Posted 4 years ago

The AA is rated 2.8 based on 1,987 reviews