The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,059 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well beat my previous insurer for value with no hassle”

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(Car Insurance) - Posted 5 years ago

“Nothing.”

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(Car Insurance) - Posted 5 years ago

“Home Insurance deal, is unbeatable. Great price for the year and really good cover for everything your Home Insurance needs. Highly recommend them. Call and get a quote, you will be pleasantly surprised. I signed up and Customer service agent was excellent and easy going ( thank you David ). Thank you.”

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Posted 5 years ago

“No problems yet”

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(Car Insurance) - Posted 5 years ago

“very helpful staff .explain everything in easy language, no jargon”

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(Car Insurance) - Posted 5 years ago

“It is not AA fault as like documents in black and white on PAPER!”

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(Car Insurance) - Posted 5 years ago

“misleading customers on comparison site details would not use them again for insurance or breakdown cover was a customer for years no more totally unreasonable”

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(Car Insurance) - Posted 5 years ago

“Great insurer and excellent customer service both setting up new policy and claims too”

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(Car Insurance) - Posted 5 years ago

“I found dealing with AA a nightmare. When renewing my I tried on three separate occasions I could not get through having waited for 1st - 45minutes, 2nd 1hour & 10minutes and lastly 37minutes. waisted my time. Due to COVID-19 like most I am faced with a lock down hence my car is parked up sitting on my drive since December. My renewal was the 6th Jan 2021. I finaly get through to AA on the 26th Jan 2021 with a view to cancel the renewal as they added 15% increase on the previous year (absolute robbery given the current situation for drivers, if anything it should have gone down). Fortunaly Go Compare were able to find a quality solution and actually get me a price which improved my cost by -20% over last year. What was AA response? to charge me over £50 for the for 20 days of insurance for a car parked in a drive!!! Daylight Robery Comes to Mind.”

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(Car Insurance) - Posted 5 years ago

“The AA picked up my car and relayed it to a local Garage. They scratched the door quite badly in the process. Despite calls and images sent to them, they did nothing. To my horror they do not even have a number you can call for complaints about such incidents, only an email address but I never had a response. So if you care about your car avoid these guys as there is no accountability whatsoever.”

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Posted 5 years ago

“Avoid at all costs! They claim their patrols at experts and claim to repair 8 out of 10 cars at roadside. Called them out for bonnet catch not locking in place and only remaining on safety catch, they arrived said the part has completely seized and needs replacing advised safe to drive even though advised my mechanic is 20 miles away my mechanic advised not to drive on safety catch as not safe as bonnet can flip up at any moment!! Mechanic advised part just needed to be taken off and cleaned and put back on and worked perfectly fine to remove it was just two bolts and to clean it only took break cleaner and a rag! Raised with customer service and completely ignored and are happy with their “experts” work! What a joke!! Con artists if you ask me will be cancelling membership and going elsewhere!”

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Posted 5 years ago

“excellent”

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(Car Insurance) - Posted 5 years ago

“still new to them but every thing seems ok.”

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(Car Insurance) - Posted 5 years ago

“Quite happy,so far”

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(Car Insurance) - Posted 5 years ago

“Excellent service all the way the only thing i had a problem with was when i first joined getting the dos to u as i dont go online and found it very hard and difficuilt to do so thats why i gave u a avarage on that other than that excellent serivce and highly recomended one millon per cent.”

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(Car Insurance) - Posted 5 years ago

“AA insurance wrongfully put a default onto my credit file and then took 2 years to remove it. This resulted in us been declined for a mortgage”

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Posted 5 years ago

“My car was not able to start so I contacted the AA as both my wife and I had membership.Within 2 hours we had an AA guy at the scene.He was first class and had the car working totally within an hour and explained what had occurred. So thank you AA for sending your mechanic named Dee who lives in Rugeley a few miles away.He is TOP CLASS.”

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Posted 5 years ago

“Had no trouble in insuring my vehicle and got £250 excess help from gocompare”

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(Car Insurance) - Posted 5 years ago

“Hi I had very nervy experience in choosing AA car insurance in the past which was okay. A bit pricey but bearable. Then one time I was searching for home insurance and when I did an internet search it came AA first in my list at a reasonable price. So I chose it and agreed and went ahead with one year policy but then after 6 months of home insurance it keep changing its term conditions and goes and on and on and it was getting on my nerve and sending so much unnecessary letters. I read the term and conditions I did not like it because it makes it hard and harder to make a claim if there was a major accident. So I left after one or two years and quit without any explanations. They don't keep their words and always tried to change things as you go along. So My advice to please stick to Car insurance you are naturally better at fixing vehicles and not houses because otherwise it be well know YY instead of AA.”

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Posted 5 years ago

“Easy to understand, no added extras”

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(Home Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,059 reviews