The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Carnt felt the aa .very quick in tesponxe”

Helpful Report

(Car Insurance) - Posted 5 years ago

“AA Job No - 3031 - On Date 19-11-2020 No Stars. This was the worst experience in all my years as a member of the AA, by a country mile and the first where the AA Representative attending refused or could not change over a faulty battery! The AA Representative stated a prior Medical Condition prevented him from replacing the failed battery with a new battery. Ergo, what is the point of a mechanic who cannot or will not change a car battery! The AA clearly states it carries spare batteries in their vans... Is this just for show! Hence, we were left to solve the urgent issue ourselves, with the car running and told not to switch it off, whilst the AA representative disappeared off into the distance. Thank you Kwik Fit for coming to our rescue and solving the issue. Appalling service from this AA representative. Again... No Stars!”

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Posted 5 years ago

“Highly recommend the AA. No problems, and they have recovered me without a fuss from some pretty remote locations.”

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(Car Insurance) - Posted 5 years ago

“The customer service advisor could barely speak any English once the AA representative got my vehicle was very very rude and tried to sell me a new battery for l £110 which would cost £40 at my local garage once they realised it was not going to come me into buying a new battery from him he said he would not come back out to myself due to a flat battery and it was my decision if I bloody well call you you will come that's what I pay my premiums for I hope that someone gets back to me from the AA so I can make an official complaint”

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Posted 5 years ago

“Happy with all aspects of service”

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(Car Insurance) - Posted 5 years ago

“I won't know what they are like untill I need to use them .”

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(Car Insurance) - Posted 5 years ago

“I had to make a claim and the service was excellent. A courtesy car was brought to me and my damaged car taken away. The same when my car was returned mended.”

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(Car Insurance) - Posted 5 years ago

“Recently swapped cars on my Policy. Cost £35 and was very simple. Then I was handed to Recovery and they swapped my car over there too”

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(Car Insurance) - Posted 5 years ago

“No complaints”

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(Car Insurance) - Posted 5 years ago

“Try to AVOID this so-called Big company, it's only after your money with no service, we sought help and paid £109 for a small job of a car tyre change. I waited for 5 hours in chilling cold weather on M25. After 5hours and 3 calls with 10 mins waiting time. They sent someone called Mansfield garage. GUY came and taken my car to the nearest fuel station safe place but did not change the type, again waited for someone to come from AA but no one arrived. Ultimately, I have had to pay someone to do it. When the next day I called back to AA to cancel my membership they have not issued a full refund. This is how they treat you on EMERGENCY HELP. Please find someone reliable than AA HELP”

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Posted 5 years ago

“Number of years ago my car was hid at traffic lights by a woman tried to beat the light I called it road rage .I was Stationary but because I reported it to my insurance their was no clam against me but I was penalised by AA.”

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(Car Insurance) - Posted 5 years ago

“Very quick and easy to deal with and easy to understand which is a big thing these days”

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(Car Insurance) - Posted 5 years ago

“renewal price near £200,phone up offer to reduce by approx £50.00.Proviso take for two years. you should offer the best available price to all your existing customers,and not hope they accept and let you take advantage of loyal customers.Typical large corporations of today ?. Member of 23 years,and was a member a further 20 years with a 2 year break. Call centre operators are given there orders.”

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Posted 5 years ago

“It's a bad service with rude staff, they refused to take my car home after paying for two years without ever calling them, and when I called them they took my phone off as we talked”

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Posted 5 years ago

“I am still trying toget a settlement letter so I can claim my £250 excess charges from you as advertised. I have telephoned twice and emailed twice and still waiting!”

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(Car Insurance) - Posted 5 years ago

“My wife who works as a NHS district nurse called AA due to a flat battery half way through her shift, little did she know her car tax had expired the previous day but the AA informed her they would not attend due to expired car tax. She explained she was a NHS nurse on duty and had patients to visit but the AA response was sorry we cant attend , As if to leave a lone female stranded on a dark night wasn't enough, to leave a working NHS nurse unable to finish her visits due to a oversight in car car tax due to the pressure shes under at the moment , after 23 years of loyal membership its time to say goodbye- AA you are disgrace”

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Posted 5 years ago

“I have been an AA Member (Roadside Assistance) for over 30 years, so thought an Insurance Policy with them would be a good idea. Although everything was good with the policy itself (the car needed a new windscreen) when I inquired about a refund on the policy due to lockdown and not using the car for some 5 months I got nothing not even a goodwill payment.”

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(Car Insurance) - Posted 5 years ago

“Was pleased with the quote I got so accepted the policy, much cheaper than my last one with the RAC.”

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(Car Insurance) - Posted 5 years ago

“Slightly more expensive than other companies”

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(Home Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,035 reviews