The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,013 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

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The AA 1 star review on 21st September 2025

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The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

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“Very good cover provided, not used as yet. Only down side is that I had to pay £20 on change of my address, can't understand why they are allowed to do this, very wrong.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Although everything was arranged online, I asked for documents through the post, it took two/three phone calls to eventually get my Certificate of Insurance. I have road-side assistance, since taking out i have changed my car, and because my old car registration is on the card it isn't valid so another phone call to change - bonkers. Whether I will renew is another question.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Useless at getting into locked cars. He basically turned up with a bit of wire that looked like a coat hanger and was more concerned that he'd dropped this so called 'specialist' piece of equipment in side my car then buggered off. £120 on a locksmith who came with a proper tool for the job, the wire was stronger and plastic coated with a handle on the end that you pull once it's on the inside door handle. He opened it first try. What is the point of the AA if they don't have the right tools for job and staff that can't be bothered!!?? He'd decided the only way in was to smash a window before he'd even tried, absolutely useless. So I'm paying for AA membership and forked out £120 on a locksmith, it's only a 57 plate Clio, god help anyone locked out of a newer car.”

Helpful Report

Posted 5 years ago

“Last year paid £172 for cover ,this year has jumped to £253 ,cancelled 3 days before cover due to end ,they have still took the £253 the next day and 2 days later have took another £253 told will have to wait 6 - 10 days for my money .Did not call them out what a bunch of cowboys ,be warned .”

Helpful Report

Posted 5 years ago

“The AA has been amazing with their service so easy to deal with. I would certainly recommend them.”

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(Car Insurance) - Posted 5 years ago

“A big shout to AA man Kevin in Portsmouth couldn't have got home without him, top man!”

Helpful Report

Posted 5 years ago

“After 35 years with AA they quoted me £323 for the same cover with Green Flag £96. I am a pensioner and I think they are taking the proverbial for somebody who has been so loyal to them. I'm afraid loyalty means nothing to these companies. Every year you have to look around.”

Helpful Report

Posted 5 years ago

“Competitive premium but even better - we are changing a vehicle and they cover the previous vehicle for 14 days so if you have bought a new car and want to sell the old one after, you are still insured for a limited period. A really useful customer-facing option which few people know about and not something I have heard other companies offer. I don't know if there is a limit to the number of times you can get this e.g. if you buy and sell cars more than once a year. Very friendly staff handling the callMark”

Helpful Report

Posted 5 years ago

“I was sold a battery when the AA man told me that I need a new battery,I was charged £120.00 ,I found out the next day I could have bought the exact battery for less than half the price. I didn’t think AA will rip you off. Needless to say I won’t be renewing my membership next year.”

Helpful Report

Posted 5 years ago

“Really helpful and changing my policy as changed my car did not cost much at all to do Aa breakdown cover to with them”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Have belonged to the AA for many years. Have always had good service when needed.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I have no regrets about getting my car insurance with yourself”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very happy with the service provided”

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(Home Insurance) - Posted 5 years ago

“All whent really well with solicitors which the AA provide,”

Helpful Report

(Car Insurance) - Posted 5 years ago

“First class organisation. Exceedingly good value with regards to both motor and house insurance.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Not as good as churchill poor communications changed car literally day of renewal and they charged me for it which in over 30 yts of driving I've never been charged for this before I shall ne going back to churchill when my renewal date comes”

Helpful Report

(Car Insurance) - Posted 5 years ago

“By far the best insurance company I've ever dealt with”

Helpful Report

(Car Insurance) - Posted 5 years ago

“AA SCHOOL Fiesta GJ20 KKY DRIVEN BY A WOMAN OVER SPEED LIMIT ON 20MPH LOCAL ROADS, SPLASHING PUDDLES ON TO PEDESTRIANS. JUST DOING HER DAILY SCHOOL DROPS.”

Helpful Report

Posted 5 years ago

“The instructors are really poor. If you wish to waste your money, energy and other resources, go with AA. They will take you on then say, "I really have no idea how can I help you." After you have spent thousands, failed several times and had your confidence knocked under their instruction. They cannot deliver what they promise.”

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Posted 5 years ago

“It works for me”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,013 reviews