The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,028 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a full member of the AA for more than twenty years. I have found them to be helpful and supportive in all circumstances.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My mum birthday and my car decides to break down on the north circular, anyhow with no cover i called AA, it did take some time to get through to someone. However once i got through the lady on the other end was so helpful and sympathic to our situation. I took out a membership. Good value for money, she did not try to over sell anything to me. Our AA macanic that came to assist us was outstanding if i could give him 5 star i would, thanks alot to Mathew Amponsah”

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Posted 5 years ago

“been with them for over ten years anytime i've needed them it's same old story you have to wait a couple of hours not good enough rac looks promising.”

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Posted 5 years ago

“Very good company, customer service is excellant helps with anything you need and reliable. Very friendly and polite, good value for money”

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(Car Insurance) - Posted 5 years ago

“Been with the AA both as a member and insured for more than 30 years Nuff said”

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(Car Insurance) - Posted 5 years ago

“Very good every thing explained in easy to understand language”

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(Car Insurance) - Posted 5 years ago

“I have a piece of paper in my possession that says I have insurance. Until I make a claim I cannot tell you how well the AA has done. That is when I will find out, if they step up to the mark ! !”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My claim number: AAN139763 I rated 1, because there is no zero option I am very bitter and in all the years l have been dealing with insurance companies, l have never felt this way before. I feel so strained from the experience l have received from the customer services than the accident itself My life has been on hold for 2 weeks plus now after my accident. I have never received a single phone call to update me on the progress of my accident claim. I have been the one calling and chasing. It’s very clear the staff have no clue what they’re doing. I get put on hold each time l call for more than 45 minutes and when l finally get thru to someone, my call gets transferred and then gets cut off. My main issues; 1. The staff have no clue what they’re doing. I Request for a simple information on the progress of my claim. They just transfer the call or cut the phone off 2. No phone call from The AA to update me on the progress of my claim 3. I receive different information each time l call. I was told the liability for my accident was split fault. I called last week and l was told the liability is now the third party fault. Which one is it?? 4. Personal items l left in my car - sat nav, tyre pressure pump, box of disposable hand gloves, 2 perfumes - were removed from my car. The accident happened just before 3pm, on my way to work. I left for work leaving my car on the side road. The AA sent a towing car to tow my car. The tow driver came into my workplace just after 11pm, to pick up my car keys from me. I had no time to remove anything from car as it was getting close to midnight. I called and requested to get these items back as my car has been declared a total loss. I was directed to Sandwich, a 45 miles journey from my home. I got to Sandwich and my car has already been stripped of my personal items. I have called and emailed and received no reasonable response as to were my items were 5. I attempted to swap my new car reg with my existing policy. A simple thing to do, so l thought. This seemed like such an impossible task as my calls kept being dragged along until they finally put the change thru yesterday 6. Customer care is non existent. If l had not been calling, clearly no one would have called me to update me on what is going on 7. Different phone numbers for different departments. No clear information as to which number to call 8. I sent in the dashcam footage of my accident to The AA in USB stick, in a padded envelope. The USB stick was returned to me in a plain envelope which damaged the USB stick. They claimed their system could not open the USB stick. Although the USB stick got squashed, yet when l plugged it into my computer, everything was still neatly saved in there. What type of computer are they using that cannot open a USB stick? 9. I was told when l called for an update on whether my car was going to be repaired or not since they will not provide me with a courtesy car. I was told “it might be a total loss”. I requested for a clear YES or NO answer so l can organise myself as l needed a car to get back to work. I was tossed around for several days before l finally received a YES, it’s going to be a total loss This has been such a sad experience of my life. Will l recommend The AA? NEVER AGAIN. Very terrible company. I use RAC for recovery and l will consider going for insurance thru them when my current policy expires next year”

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Posted 5 years ago

“Recommend insurance! Five star ?? Thanks!!!”

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(Car Insurance) - Posted 5 years ago

“I felt the whole process was easy to understand and the cost of the insurance was very realistic”

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(Car Insurance) - Posted 5 years ago

“Excellent service came earlier than expected really nice guy explained everything would use them again”

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(Car Insurance) - Posted 5 years ago

“A VERY PROFESSIONAL SERVICE. COULD NOT FAULT IT. THANK YOU”

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(Car Insurance) - Posted 5 years ago

“Very efficient and professional.”

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(Car Insurance) - Posted 5 years ago

“My fist 2 flights where kinda nerve racking to the point where i slept through them. Now thanks to Alaina on my flight from Dallas to Columbia made me feel like a cared for person. Idk if she will ever see this, but thank you for going above to make me feel cared for by the company. My reciew would be much different if not for her. She took a moment to talk to me before and after the flight and that made all the differance. Again if you ever read this thank you Alaina.”

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Posted 5 years ago

“The AA have been the most competent and reliable insurance company I've dealt with. Their customer service has been exemplary. My recent (non fault) claim was dealt with expertly and took out any stress on my part. I will definitely be staying with the AA.”

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(Car Insurance) - Posted 5 years ago

“Totally painless and saved £300 believe it or not from a major company that I had used for years and never had one claim, if they spent less on TV adverts with ageing gangsters then maybe they could cut their premiums.”

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(Car Insurance) - Posted 5 years ago

“Found the go compare site give the best value for my car insurance which was the AA”

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(Car Insurance) - Posted 5 years ago

“I have had a very good experience with my AA callout today. From the phone call to the repair was very professional. Phone call very polite and the AA will be with me in an hour. He came in 45mins. The young man, Wayne was his name, worked hard to find the problem and in the end I had to go to the garage with him taking me there and he had to walk back. He was so helpful. It's not often you find this and I appreciated what this young man did for me. 4 star rating from me.”

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Posted 5 years ago

“Doont join simple Broke down 2 am got home by sub contractor Bud Breakdown not even the AA AVOID”

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Posted 5 years ago

“Took money out of my account after a direct debit had been cancelled. This is illegal and will now be reported to FOC and charged back through my bank. Terrible practice during times of hardship and completely fraudulent.”

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Posted 5 years ago

The AA is rated 2.8 based on 2,028 reviews