The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,042 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

Tell us how The AA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a piece of paper in my possession that says I have insurance. Until I make a claim I cannot tell you how well the AA has done. That is when I will find out, if they step up to the mark ! !”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My claim number: AAN139763 I rated 1, because there is no zero option I am very bitter and in all the years l have been dealing with insurance companies, l have never felt this way before. I feel so strained from the experience l have received from the customer services than the accident itself My life has been on hold for 2 weeks plus now after my accident. I have never received a single phone call to update me on the progress of my accident claim. I have been the one calling and chasing. It’s very clear the staff have no clue what they’re doing. I get put on hold each time l call for more than 45 minutes and when l finally get thru to someone, my call gets transferred and then gets cut off. My main issues; 1. The staff have no clue what they’re doing. I Request for a simple information on the progress of my claim. They just transfer the call or cut the phone off 2. No phone call from The AA to update me on the progress of my claim 3. I receive different information each time l call. I was told the liability for my accident was split fault. I called last week and l was told the liability is now the third party fault. Which one is it?? 4. Personal items l left in my car - sat nav, tyre pressure pump, box of disposable hand gloves, 2 perfumes - were removed from my car. The accident happened just before 3pm, on my way to work. I left for work leaving my car on the side road. The AA sent a towing car to tow my car. The tow driver came into my workplace just after 11pm, to pick up my car keys from me. I had no time to remove anything from car as it was getting close to midnight. I called and requested to get these items back as my car has been declared a total loss. I was directed to Sandwich, a 45 miles journey from my home. I got to Sandwich and my car has already been stripped of my personal items. I have called and emailed and received no reasonable response as to were my items were 5. I attempted to swap my new car reg with my existing policy. A simple thing to do, so l thought. This seemed like such an impossible task as my calls kept being dragged along until they finally put the change thru yesterday 6. Customer care is non existent. If l had not been calling, clearly no one would have called me to update me on what is going on 7. Different phone numbers for different departments. No clear information as to which number to call 8. I sent in the dashcam footage of my accident to The AA in USB stick, in a padded envelope. The USB stick was returned to me in a plain envelope which damaged the USB stick. They claimed their system could not open the USB stick. Although the USB stick got squashed, yet when l plugged it into my computer, everything was still neatly saved in there. What type of computer are they using that cannot open a USB stick? 9. I was told when l called for an update on whether my car was going to be repaired or not since they will not provide me with a courtesy car. I was told “it might be a total loss”. I requested for a clear YES or NO answer so l can organise myself as l needed a car to get back to work. I was tossed around for several days before l finally received a YES, it’s going to be a total loss This has been such a sad experience of my life. Will l recommend The AA? NEVER AGAIN. Very terrible company. I use RAC for recovery and l will consider going for insurance thru them when my current policy expires next year”

Helpful Report

Posted 5 years ago

“Recommend insurance! Five star ?? Thanks!!!”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I felt the whole process was easy to understand and the cost of the insurance was very realistic”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Excellent service came earlier than expected really nice guy explained everything would use them again”

Helpful Report

(Car Insurance) - Posted 5 years ago

“A VERY PROFESSIONAL SERVICE. COULD NOT FAULT IT. THANK YOU”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very efficient and professional.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My fist 2 flights where kinda nerve racking to the point where i slept through them. Now thanks to Alaina on my flight from Dallas to Columbia made me feel like a cared for person. Idk if she will ever see this, but thank you for going above to make me feel cared for by the company. My reciew would be much different if not for her. She took a moment to talk to me before and after the flight and that made all the differance. Again if you ever read this thank you Alaina.”

Helpful Report

Posted 5 years ago

“The AA have been the most competent and reliable insurance company I've dealt with. Their customer service has been exemplary. My recent (non fault) claim was dealt with expertly and took out any stress on my part. I will definitely be staying with the AA.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Totally painless and saved £300 believe it or not from a major company that I had used for years and never had one claim, if they spent less on TV adverts with ageing gangsters then maybe they could cut their premiums.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Found the go compare site give the best value for my car insurance which was the AA”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I have had a very good experience with my AA callout today. From the phone call to the repair was very professional. Phone call very polite and the AA will be with me in an hour. He came in 45mins. The young man, Wayne was his name, worked hard to find the problem and in the end I had to go to the garage with him taking me there and he had to walk back. He was so helpful. It's not often you find this and I appreciated what this young man did for me. 4 star rating from me.”

Helpful Report

Posted 5 years ago

“Doont join simple Broke down 2 am got home by sub contractor Bud Breakdown not even the AA AVOID”

Helpful Report

Posted 5 years ago

“Took money out of my account after a direct debit had been cancelled. This is illegal and will now be reported to FOC and charged back through my bank. Terrible practice during times of hardship and completely fraudulent.”

Helpful Report

Posted 5 years ago

“AA uses a car hire company for replacement car while yours is in the garage. Even though your entitled to a courtesy car, the agreement you enter is for a Hire car. This company then charges astronomical prices for an ordinary car, which you get billed for. Total scam by the insurance companies, totally underhanded. It's a loop hole in the law that let's them do this. But it's a total scam. AA are well aware of this and hides the fact that your Courtesy Car is a hire car....”

Helpful Report

Posted 5 years ago

“Information provided on line was lengthy and tedious. No Certificate was provided which I normally like to keep in the glove box.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Inefficient, incompetent and full of excuses for bad performance. The AA is totally let down by their backoffice services. Whenever I have had the need to speak to them I have to listen to them tell me how “very busy” they are. It doesn’t seem to occur to them that if they are constantly busy then they need to employ more call handlers and back office staff. I recently had a back spring break in my car. I tried to log a call with them via the well promoted AA app which advised me that my membership had expired albeit on that very day they had taken £58 by direct debit from my bank account as they do every month. So I have to call them to log the breakdown and they are “sorry” and once I have logged the call can I then call the App team to advise them about the problems with the App as if I don’t have better things to do with my time than wait on the phone for 45 minutes so that I can help the AA fix the problems that they have created. Their patrol officers I have found to be excellent, friendly and courteous and the officer was on this occasion. Having had a bad experience with the AA a year ago I made sure that I played exactly by the AA rules this time. I complained about the experience that I had last year (another three hours of my time and a lot of frustration) and their investigator found that my complaints had been justified but I’m still waiting for them to refund the money that it cost me. So I play by their rules. I phone their claims line who advise me to take the car to my local garage to have the fault diagnosed. My garage are hot on it and they get the car on their ramp quickly and then spend all day trying to contact the AA claims number to discuss the repair but of course the AA are “very busy” so the repairers (who also have better things to do than sit and wait for the AA to answer the phone (they are “very busy” after all) and don’t manage to get to speak to anybody until 4:30 when they are told that somebody will call them back on the following morning to authorise the repair, but they don’t call back (because after all they are “very busy”). So now my repairers have to take the car off their ramp because they have other work to do and will not be able to repair my car for another week. I call the AA claims line to ask them why they didn’t call back as they said they would and guess what? They are “very busy” and the repairers didn’t call them until 4:30 yesterday. No! You didn’t answer the phone until 4.30 (because you are “very busy”). I tell them that I’d like to speak to a supervisor and they tell me that I cannot but they will get someone to call me back but it might take up to three days (because they are “very busy”). The moral. The AA are “very busy” too busy to be able to give you the service that you want commensurate with paying £58 per month. THE AA ARE “VERY BUSY” GO SOMEWHERE ELSE IF YOU WANT A GOOD SERVICE.”

Helpful Report

Posted 5 years ago

“Been a customer for two years and paid for a breakdown cover from home. Wanted to also insured my car with them but it was too dear ( double the price). Decided to cancel in August even though my renewal was due inJanuary and I didn’t get any refund for 5 remaining months. Not really nice and as a customer not really understanding why I did not get any refund. Not fair”

Helpful Report

Posted 5 years ago

“Lack of communication, not really helping us fixing the problem. Dumping us at a gas petrol station waiting all night to be picked up and at least brought home.”

Helpful Report

Posted 5 years ago

“Will recommend AA”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,042 reviews