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The AA Reviews

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

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customer.solutions@theaa.com

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53

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT TOUCH WITH BARGE POLE. Should be option of no star. Cancelled after 18 months with them got hit with cancellation charge, queried it repeatedly never got answers from customer services then kindly put a default against my credit record for £130. Disgraceful - having not communicated this and found out six months later I am desperately trying to sort this debacle.”

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Posted 5 years ago

“Used the A A today first time ever couldn't fault them the mechanic went out of his way to help”

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Posted 5 years ago

“Very pleased with insurance quote, Let's hope that the Renewal is as good.”

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(Car Insurance) - Posted 5 years ago

“Such a amazing service provided by call centre staff & patrols so glad I finally decided to get breakdown cover that to with AA honestly couldn’t recommend them enough easy and great service”

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Posted 5 years ago

“So far I have found AA Insurance to be very helpful, also to be very prompt with Answers.”

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(Car Insurance) - Posted 5 years ago

“Booked for a Van vehicle inspection online paying £174 however no response after 2 days so called them to be told that they had not received my request through so nothing had been put forward to book in, apologising they said my booking would now be put as a priority. I was then informed by the van seller (where the inspection will take place) that the earliest they could see the van was next week several days later. I am bemused why they would not be able to do this sooner or offer an explanation as to why my details went missing in the first place? Not the best first experience I’m using this sevice.”

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Posted 5 years ago

“I have not had the need to use the service yet!”

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(Car Insurance) - Posted 5 years ago

“I found the staff very helpful and friendly. They answered any queries I had.”

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(Car Insurance) - Posted 5 years ago

“Very quick and easy, great quote and service, sorted for another year.”

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(Car Insurance) - Posted 5 years ago

“Easy to open on line . Good value. Shortly due for renewal, see what happens then!”

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(Home Insurance) - Posted 5 years ago

“Car insurance is like everything else you only know how good or bad they are when you need to use it”

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(Car Insurance) - Posted 5 years ago

“very good service”

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(Car Insurance) - Posted 5 years ago

“As one who's been flying a lot, I encourage you not to fly with American Airlines, they have no sensitivity to passengers, most of their workers and Beilin are sealed with no attempt to help and understand customers, and their suitcases generally come many days late with no attempt at all to make it all happen, Or at least it was lost to at least try to get it back sooner”

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Posted 5 years ago

“Just a good service”

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(Car Insurance) - Posted 5 years ago

“Not very competitive”

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(Car Insurance) - Posted 5 years ago

“Very helpful when took police. Fortunately not had to use so cannot coment on service.”

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(Car Insurance) - Posted 5 years ago

“Very happy with the service”

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(Home Insurance) - Posted 5 years ago

“no comment”

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(Car Insurance) - Posted 5 years ago

“Great service on breakdown”

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(Car Insurance) - Posted 5 years ago

“Hi this evening we had a recovery to Cv378pp after an incident . The service was so efficient . Carl was our responder! He was so polite , helpful , understanding , AA you should be proud to have him as a member of your team , from Birmingham . Thank you ! Please give this guy praise !”

Helpful Report

Posted 5 years ago

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The AA is rated 2.8 based on 1,987 reviews