The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had an accident with another car , AA dealt with every thing and I had no clams cover thanks to them I had just lost my mother few days prior they helped to reduce my stress”

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(Car Insurance) - Posted 5 years ago

“Good customer service”

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(Car Insurance) - Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“Nono”

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(Car Insurance) - Posted 5 years ago

“If I could give zero stars I would the AA are a complete joke! Been a customer for 14 yrs. I’ve only used them twice, both times unable to start my car and van. The final straw for me was calling them out for an immobiliser fault, turned out to be a transponder ring witch I diagnosed after showing the so called Mecanick ware the batteries were situated on my van. He left with my alarm activated and decoded my radio in the mists of disconnecting my battery. I rang up to complain Thay totally took the engineers side. Leaving me stranded and with a bill of 250.00. For a 70.00 pound part. Avoid at all costs I’m off to the RAC ware Thay no wot Thare doing and cheaper.”

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Posted 5 years ago

“I had broken down with all my shopping in the car and asked one of your team for help... He would only help me if I signed up which I explained I couldn't as I wasn't working... He left me stranded at times like these shame on him!!”

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Posted 5 years ago

“Very strait forward no hassle well pleased.”

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(Home Insurance) - Posted 5 years ago

“When I changed my car it was not possible to stay with AA Ins ?? Reason given they would not insure my newer vehicle ? Tried to offer me another policy with a different company .. far more expensive I declined and found a policy myself with no problem to insure my new to me car.. Ford KA 2008 .... ? My previous 4x4 Honda 19yrs old... ?”

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(Car Insurance) - Posted 5 years ago

“POOR CUSTOMER SERVICE. WHEN YOU DO GET THROUGH TO THEM ADVISERS SAYING OPPOSITE TO EACH OTHER. ALSO IN MY CASE CONFLICT OF INTEREST. THIRD PARTY WAS A MOTOR TRADER INSURED BY THEM.”

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Posted 5 years ago

“Excellent Customer services.I was required to send quite a lot of Information.back and forth.but sorted.quit easily. Call Centre Is Excellent.”

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(Car Insurance) - Posted 5 years ago

“I have found the AA to be very good communicator, they have kept me up to date with everything I am entitled to”

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(Car Insurance) - Posted 5 years ago

“The AA attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck there indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her at the roadside. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (it was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, their conduct was justified on account of "small print" in the membership contract, effectively "doubling down" on the engineer's reprehensible behaviour. The message this sent to me is that this engineer's behaviour was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write small print to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. They are the Vodafone of the Breakdown world. AVOID AVOID AVOID!!!”

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Posted 5 years ago

“Friendly, helpful and polite.”

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(Car Insurance) - Posted 5 years ago

“The AA was the cheapest at the time of renewal. Everything was simple and straightforward.”

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(Car Insurance) - Posted 5 years ago

“Called them today and wow they were here in less than half an hour, to be fair I'm mechanically minded so had an idea, the technition who came out was pleasant and dealt with the problem professionally. Money well spent”

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Posted 5 years ago

“On a recent call out on the M62 The lights were on as the car was on the hard shoulder. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

Helpful Report

Posted 5 years ago

“The AA recently attended a call out to me on the M62. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

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Posted 5 years ago

“Very sad to say that I have just left the AA to join anther service after almost fifty years. I have just got fed up with the annual inflated renewal request. Especially when I have a very low annual mileage and have not had reason to call anyone out for several years.”

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Posted 5 years ago

“Very good service ,clear response to any questions that were asked.”

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(Car Insurance) - Posted 5 years ago

“I work for a Company and one of the company car drivers cars broke down. The manufacturers breakdown assist uses AA as of their providers. They attended and it went from bad to worse. Firstly they were rude upon arrival, it took them 1 hour to load the car onto the recovery truck... why, I have no idea. The recovery man complained about essentially having to do his job from start to finish. The car was then taken for repairs, when my driver went to collect it, there was a huge dent in one of the doors. After months of going back and fourth with the AA and being asked repeatedly to provide photos and details of what happened, they refused to accept responsibility and my company has been left to pay the bill. I will be asking the lease company I work with to cancel their AA membership that my drivers use, and acquire a new membership for my 100 drivers to utilise moving forward to avoid any further costs to us for damages caused by the AA.”

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Posted 5 years ago

The AA is rated 2.8 based on 1,987 reviews