The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,013 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

Tessa

The AA 1 star review on 21st September 2025

Johnny Dang

Henry

The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Make out they are the best. Until you have a problem.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“very polite and easy to deal with”

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(Car Insurance) - Posted 5 years ago

“We had an accident in November 2019 Pheasant hit car it went into repair when it came back fuel was leaking from tank we had to take it to Renault as the AA and repairer both refused any responsibility and a rodent had eaten a hole in the tank my argument is that probably happened at workshop but both accepted no responsibility so we had to put 2nd claim in which I have disputed to no avail”

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(Car Insurance) - Posted 5 years ago

“Excellent, honest, well trained and England based staff.”

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(Car Insurance) - Posted 5 years ago

“Overall very pleasant experience.From start to finish.”

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(Car Insurance) - Posted 5 years ago

“The AA are no problem at all, I've had insurance with them and theyve always been very professional , and easy to work with.”

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(Car Insurance) - Posted 5 years ago

“I had an accident with another car , AA dealt with every thing and I had no clams cover thanks to them I had just lost my mother few days prior they helped to reduce my stress”

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(Car Insurance) - Posted 5 years ago

“Good customer service”

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(Car Insurance) - Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“Nono”

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(Car Insurance) - Posted 5 years ago

“If I could give zero stars I would the AA are a complete joke! Been a customer for 14 yrs. I’ve only used them twice, both times unable to start my car and van. The final straw for me was calling them out for an immobiliser fault, turned out to be a transponder ring witch I diagnosed after showing the so called Mecanick ware the batteries were situated on my van. He left with my alarm activated and decoded my radio in the mists of disconnecting my battery. I rang up to complain Thay totally took the engineers side. Leaving me stranded and with a bill of 250.00. For a 70.00 pound part. Avoid at all costs I’m off to the RAC ware Thay no wot Thare doing and cheaper.”

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Posted 5 years ago

“I had broken down with all my shopping in the car and asked one of your team for help... He would only help me if I signed up which I explained I couldn't as I wasn't working... He left me stranded at times like these shame on him!!”

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Posted 5 years ago

“Very strait forward no hassle well pleased.”

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(Home Insurance) - Posted 5 years ago

“When I changed my car it was not possible to stay with AA Ins ?? Reason given they would not insure my newer vehicle ? Tried to offer me another policy with a different company .. far more expensive I declined and found a policy myself with no problem to insure my new to me car.. Ford KA 2008 .... ? My previous 4x4 Honda 19yrs old... ?”

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(Car Insurance) - Posted 5 years ago

“POOR CUSTOMER SERVICE. WHEN YOU DO GET THROUGH TO THEM ADVISERS SAYING OPPOSITE TO EACH OTHER. ALSO IN MY CASE CONFLICT OF INTEREST. THIRD PARTY WAS A MOTOR TRADER INSURED BY THEM.”

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Posted 5 years ago

“Excellent Customer services.I was required to send quite a lot of Information.back and forth.but sorted.quit easily. Call Centre Is Excellent.”

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(Car Insurance) - Posted 5 years ago

“I have found the AA to be very good communicator, they have kept me up to date with everything I am entitled to”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The AA attended a breakdown of my wife's electric car on a cold January day. The Wife, two kids aged 7 and 4 and elderly mother-in-law were in the car. The AA engineer turned up (late) then said he didn't know how to fix or move a broken-down electric car. He went on to tell my wife that she HAD to buy an overpriced Relay upgrade otherwise she would be stuck there indefinitely. He then gave her the office number and a reference to quote when ordering the upgrade (presumably so he got his commission) and left her at the roadside. My wife did not like being bullied like this, but the children were cold and hungry so she relented. I re-assured her that we would likely be able to reclaim the costs via a complaint. The relay call was attended by a different engineer who got the car moving within 60 seconds of arriving (it was just a discharged 12V battery) and was baffled at why the earlier engineer did not know how to fix it. According to him, ALL AA engineers are trained on starting electric vehicles. It seems that some of them are also trained on taking advantage of the vulnerable to earn commission on membership upgrades. When I raised a complaint to the head office, their conduct was justified on account of "small print" in the membership contract, effectively "doubling down" on the engineer's reprehensible behaviour. The message this sent to me is that this engineer's behaviour was not a one off, but rather mistreatment of Customers for financial gain is systemic at the AA - to the point where they actually write small print to enable and protect it. I urge anyone considering breakdown cover to avoid the AA like the plague and go with one of the many, many other options out there. Their well-known brand is not an assurance of quality but a screen they hide behind to exploit their Customers. They are the Vodafone of the Breakdown world. AVOID AVOID AVOID!!!”

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Posted 5 years ago

“Friendly, helpful and polite.”

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(Car Insurance) - Posted 5 years ago

“The AA was the cheapest at the time of renewal. Everything was simple and straightforward.”

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(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,013 reviews