The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took me 18 hours to get back from Preston to Surrey despite promises throughout the journey by the switchboard to say it would be faster ,I got so fed up waiting on the last leg of the journey as I suffer from Asthma and the dampness was severely getting to my chest I had to pay £150 to a private company to get me back the last leg of the journey .”

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Posted 5 years ago

“We have been with the AA for twelve years and never had to call them out. Every year our cover is quoted at around 150 gbp for two person cover . Every year I phone them and it's reduced to 100 GBP or so. This year i didn't bother got other 2 person cover for 89 GBP. The AA sent a couple of reminders and then after it had expired a price reduction to 100 GBP. Not impressed got fed up contacting you every year for a realistic price The AA is relying on people to renew automatically. You have lost our custom now.”

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Posted 5 years ago

“LONG WINDED AND NOT THAT CLEAR THINK TWICE ABOUT GOING WITH AGAIN”

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(Car Insurance) - Posted 5 years ago

“Broke down and advised that a lorry was needed as wishbone had broke so car un driveable or towable. They sent normal patrol that said I needed a lorry. !! They said it would be about an hour. No info given phoned again and was told it would be 9! Pm 6 hours after initial contact. Had to stay with car as on red route and in a black spot. They said they don’t have skate to get car into truck!!! A major company doesn’t have the correct equipment!!!! Don’t waste your money go with someone else. They just take your money and that’s it 6 hours to be recovered about 3 miles from home.”

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Posted 5 years ago

“Have been an AA car insurance customer on and off for many years - they have always been very competitive, always near the top on comparison websites. Had to make a claim following an accident some six years ago. Everything was handled superbly well, with excellent, prompt service on all aspects throughout. Have no complaints at all.”

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(Car Insurance) - Posted 5 years ago

“If you’re happy to be lied to and sit on a dark road with no heat for 6 hours then join the AA I had to phone the police to help me in the end I was so cold after 6 hours of text messages promising help from the AA. I will never ever pay them again, for the money you may as well just pay a local garage direct yourself”

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Posted 5 years ago

“I am utterly DISGUSTED by the service I’ve received from AA. If you want to wait 17+ hours in the freezing cold, with recovery trucks repeatedly cancelling on you, then take up a membership with AA. I’m so disappointed in how I’ve been treated, especially when I’m paying good money for my membership and have been loyal to AA for many years. They give all the talk with their deals and “benefits”, but when it comes to receiving the service you’re actually paying for then they can’t be bothered.”

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Posted 5 years ago

“If only you could give a company 0 stars as they don't deserve any. My partner had an illness that advised she voluntarily hand in her driving licence to the DVLA for 6 months. She advised the AA of this and asked if she could keep the policy live so the car is insured on the drive way etc (basically less risk to them as not being used) - it took nearly 2 days for the underwriter to approve it. Just tried to re-add my partner to her own policy now that she has the all clear and its off to the underwriter again - no ability to contact anyone to speed it along as its with 'another company' and the AA are playing the 'we are only a broker' card. Funny thing is - the broker is called AA underwriting NM and they do not have a consumer facing phone number according to the AA. So basically, the AA (broker side) just happened to find the best deal for my partner with another AA owned company (AA underwriting NM) - which is un-contactable in the event you need to speak to them about YOUR policy with them (AA underwriting NM). All sounds a bit suspicious - thank god we weren't making a claim. Will definitely be moving away from the AA for car insurance.”

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Posted 5 years ago

“No comment”

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(Car Insurance) - Posted 5 years ago

“I would recommend the AA for its al around services”

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(Car Insurance) - Posted 5 years ago

“It was an easy purchase, pain free. Haven't made a claim yet, but feel sure it would be handed well.”

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(Car Insurance) - Posted 5 years ago

“AA ones your money not you They give you the big talk when your sign up And when you break down Day just give you excuses it's on its way where very busy sorry about that will get one out soon as possible Possible I broke down and they came out they couldn't fix my Van he said do you want to go home or when you get it fixed here I said I will wait until tomorrow and get it fixed here he said if you can't get it fixed I will come back and pick you up fine phone 8 o'clock next day Nobody came tell 12 o'clock I asked him Are you for me and he was parked next to me he looked no no I am lost I knew he wants for me He looked at me and drove off iPhone the AA straight away and they said there is no trucks in the area I said yes I have just been speaking to him impossible how did he know work to stop Andrew told me there was no trucks in not area I know what an AA Truck looks like it's yellow with AA on the side 2 hours later I and our truck arrived he dropped to be half way in a service station where another truck went the rest of the way I only live 60 miles from where I broke down it's a good job I didn't break down in Scotland It would have took me around one month to get home I phoned up the AA And complained about the lorry driver day denied all knowledge of that Lori been in that area at the time I wanted to cancel my AA and ask for my money back because of poor service and excuses I told the guy on the phone has they phone me back what had happened he listened for a while then told me you present the evidence and we will take the matter farder if you have no evidence there's nothing we can do about it I got no apology No refund and they didn't cancel my AA when it expired I got a new card in the mail And a letter saying they're taken Money out of my card Went out even asking me 😡😡”

Helpful Report

Posted 5 years ago

“..not good, I have AA breakdown with my Halifax account as part of the benefits of paying £17 per month...to the Halifax... of which includes... holiday insurance... mobile phone insurance..etc This is probably the 5th time.. I've called them out.. asking for breakdown assistance.. and on 4x occasions out of the 5 times..during the past 2x years.. I've cancelled the service as the waiting time was absolutely ridiculous.. 2 hours plus... increasing by the hour.. wouldn't recommend them.. their TV Advertising.. 'within the hour' .. is misleading... bit of a con...”

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Posted 5 years ago

“very easy customer intraction”

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(Car Insurance) - Posted 5 years ago

“I got the worst experience of AA employee today ... today my car battery got dead next to AA van... i asked for borrow jumper leads for only 2 mins and i was with my family and it was tooo cold ... and employee of AA said you have to pay for a year fees of AA otherwise i will not give you jumper leads .. he stayed there for around 20mins but didn't give us a single cable .. our second car was also there but jumper leads was missing ... so, after that i understand that AA are unhuman... i dont think so, that AA employee was human... worst worst inhuman manner... officals needs to say sorry behalf of them ... at that time i was without my bank card that is why not able to pay for a year membership ... and he literally said that i will not help you ... my family was shacking due to cold”

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Posted 5 years ago

“Was very easy to just swop suppliers”

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(Car Insurance) - Posted 5 years ago

“My daughter who is 20 called The AA for roadside assistance when her electrics went on her car. They came out quite quickly but she was then told by the guy who came out that he had run out of time so he left her there!!!! He said someone else would come but no idea when. It was dark and cold and not safe. The journey home would only have been 30 minutes. Absolutely appalling service.”

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Posted 5 years ago

“Very helpful, ready to offer lots of adaptable options, very careful to guide you through available options and combinations.”