The AA Reviews

Name: The AA
Rating: 2.77

2.8 Rating 2,059 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,059 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made a complaint about being run of the road by one of there trucks made a complaint to the aa two months ago still no reply they dont care there driver this time in a truck was dangerous and they dont seem to care”

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Posted 6 years ago

“I reactivated a suspended road rescue package when I bought a new car then discovered that I was already covered free for a year and the AA were great at enabling me to suspend the policy again for another year Excellent service !”

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(Car Insurance) - Posted 6 years ago

“I spoke to Olivia in the customer in service team today, 7/7/20 at approx 13.40hs, to change my insurance from a Pixo to go to my new car. She was very polite, efficient and fas, but very patient and helpful. She went out of her way to sort things for me and promptly, even after the sale! That's service! Please praise and/or reward her for me. If only all staff on the phones in other companies were like her! Thanks Maggie C, a grateful car owner.”

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Posted 6 years ago

“Amazing service and fast response”

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(Car Insurance) - Posted 6 years ago

“AA app never worked for me. Was waiting for assistance 1.20 hour pay raise every ear no discounts. They rip of mony”

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Posted 6 years ago

“Non of they features like Fuel Saving, AA-App are not functioning. Couldn't install app. Every ear instead of discount they raise your membership payment. After waiting on the road for 1 hour and 25 min for assistant with no calls during the time I decide to not renew membership and cancel my direct debit. But still got email from AA thank you for renewal and payment was Credit card which I never gave it to them. So this made specially to call them back and they apologizing but tying to change your mind to stay with their membership. So It was intentionally false email from AA. Very disappointed - Would give them -3 stars”

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Posted 6 years ago

“First time I have ever had to call out the AA in several years. Very happy with the service, very quick and extremely helpful mechanic”

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(Car Insurance) - Posted 6 years ago

“Absolutely brilliant every time we have had to use the AA services always polite and kept informed of arrival time to breakdown”

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(Car Insurance) - Posted 6 years ago

“My wife toddler and I broke down on a fast country road. Had no cover, joined The AA immediately they were there within 20 minutes and were able to fit a spare battery to get me home as the alternator has gone on my CRV. Fantastic friendly service. They even stayed an extra 15 mins when I got home to charge my car battery to enable me to make it to a local garage tomorrow. Couldn't fault them. Very happy xx”

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Posted 6 years ago

“Easy and pleasant to talk to and helpful”

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(Car Insurance) - Posted 6 years ago

“Took my money for nothing”

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Posted 6 years ago

“AA changed my battery as advised by their agent , I paid 135 and after two month I got flat battery, AA agent who told you to change your battery, your old battery probably good ,but you got electricity leak , then he took AA BATTERIES and put back my old battery, every things was fine and their battery was faulty , AA refused to give me my money back , refused to give the battery back , refused to refund my contract money despite of 9 month notice as I paid in full , never trust them ,please pay monthly only and I m already waiting the court hearing soon”

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Posted 6 years ago

“DO NOT TOUCH WITH BARGE POLE. Should be option of no star. Cancelled after 18 months with them got hit with cancellation charge, queried it repeatedly never got answers from customer services then kindly put a default against my credit record for £130. Disgraceful - having not communicated this and found out six months later I am desperately trying to sort this debacle.”

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Posted 6 years ago

“Used the A A today first time ever couldn't fault them the mechanic went out of his way to help”

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Posted 6 years ago

“Very pleased with insurance quote, Let's hope that the Renewal is as good.”

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(Car Insurance) - Posted 6 years ago

“Such a amazing service provided by call centre staff & patrols so glad I finally decided to get breakdown cover that to with AA honestly couldn’t recommend them enough easy and great service”

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Posted 6 years ago

“So far I have found AA Insurance to be very helpful, also to be very prompt with Answers.”

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(Car Insurance) - Posted 6 years ago

“Booked for a Van vehicle inspection online paying £174 however no response after 2 days so called them to be told that they had not received my request through so nothing had been put forward to book in, apologising they said my booking would now be put as a priority. I was then informed by the van seller (where the inspection will take place) that the earliest they could see the van was next week several days later. I am bemused why they would not be able to do this sooner or offer an explanation as to why my details went missing in the first place? Not the best first experience I’m using this sevice.”

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Posted 6 years ago

“I have not had the need to use the service yet!”

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(Car Insurance) - Posted 6 years ago

“I found the staff very helpful and friendly. They answered any queries I had.”

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(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 2,059 reviews