The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve found them really good and really cheap fir car insurance there very friendly and quick to help with any information you need”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Very helpful staff,not being brilliant with the internet so helpful to be able to talk me through a few issues”

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(Car Insurance) - Posted 5 years ago

“Absolutely awful company. Would not recommend what so ever. Can’t wait till my contract is up so I never have to give them another penny ever again!! Dreadful”

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Posted 5 years ago

“Rang at 7.40 am patrol arrived within 15 mins found problem so I could get part, wet air filter, job finished by 8.10”

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Posted 5 years ago

“cant fault the AA in any way”

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(Car Insurance) - Posted 5 years ago

“I made a couple of errors on the original application and they were discovered piecemeal each time resulting in a swingeing and unjustified increase in premium. I am not a young man and made the errors in good faith. I will not use the company for any product”

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(Car Insurance) - Posted 5 years ago

“never had a problem with them”

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(Car Insurance) - Posted 5 years ago

“Good”

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(Car Insurance) - Posted 5 years ago

“This is my experience of the AA One hopes and expects that our breakdown service will help take the stress out of a very stressful situation. Unfortunately, I was with the AA. Although I pay for full coverage they did not provide a car for the three days promised. This is the second time the AA let me down in this way. Having spoken to several people it would seem to us that the AA will do everything they can to wriggle out of their commitments and it is clear that they have utter contempt for their loyal customers. I have found that Green Flag is cheaper, more friendly, altogether more user-friendly and fulfil their commitments without argument. The AA, on the other hand, seem not care when you say you are going to leave. I suppose they have the biggest slice of the market and therefore feel they can afford to be complacent.. In several phone call i was told i could not have a car, they did not explain adequately why.. I made a complaint and after much stress, several phone calls and many emails and two months later they have now just admitted they were in the wrong and I should have been given the hired car for 72 hours. The compensation you offered was an insult and showed the total disregard they have for their customers. It did not even cover the cost of hiring a car let alone anything else. And of course, did not help me at the time...a very stressful time.”

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Posted 5 years ago

“Couldn't fault them. And I will be back.”

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(Car Insurance) - Posted 5 years ago

“Broke down on a slip road to a dual carriageway, so should get quick response. 1 hour and a half and still waiting. Going to cancel membership if I make it home.”

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Posted 5 years ago

“Nothing to say”

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(Car Insurance) - Posted 5 years ago

“Rubbish, pls check misfueling not covered.”

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Posted 5 years ago

“Purchased extended warranty plus gold star breakdown cover. My daughter put £10.00 petrol in a diesel car, broken down. Called the AA after 3 different depts told that the charge would be £250.00. I searched and the first company rather smaller than the AA covers Misfuelling cover in the UK. Nothing more to be said really, will not use the AA again.”

Helpful Report

Posted 5 years ago

“My car broke down around 11 this morning, one of your guys picked me up an hour later, then drop us at South Mimms Service and went away saying soone picking us up at 13:25. We wait 1 hour and called again , no one came we called again and again your operator said it’s one more hour!!!! Now the worst thing last year my tyre blow up and I left my spear tyre in the garage. Called AA and guess what?! Same story! Spend 4,5 hours on hard shoulder in potentially danger spot. Than someone came to pick us up! I mean guys just don’t lie and tell me real time. I could’ve call someone else and sort it much more faster!”

Helpful Report

Posted 5 years ago

“Hi AA what a mistake changed my two cars to the AA one OK nothing but problems with the second. Call centre hard to contact. Contacts do not call back as promised. Contacts seem unable to handle any problem. Contacts only interested in extra charges ( even get the amount wrong) so when paid ask for more. Very poor company”

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Posted 5 years ago

“Good value insurance for 2 cars”

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Posted 5 years ago

“After 8 years with them having membership and a loan try to charge me double price for battery and without contacting me put me in debit collection with very very unprofessional and un respect customer service from complaints department to collect department to payment department all not friendly. Never recommend AA again”

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Posted 5 years ago

“I have my house insurance through them and it was the cheapest around . I was surprised that they were in house insurance. I have made no claim therefore cant comment further”

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(Home Insurance) - Posted 5 years ago

“Roadside assistance excellent, but their customer service is 0 out of 10. Make sure your membership has not elapsed as their reminder service to renew leaves a lot to be desired. Cost me a lot to find that out and months for them to reply. You get fobbed off with 'they have followed the correct procedures', which basically are not fit for purpose. They think you a trying it on to get something out of them. RAC much better service overall.”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 1,987 reviews