The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,013 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

Tessa

The AA 1 star review on 21st September 2025

Johnny Dang

Henry

The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called them today and wow they were here in less than half an hour, to be fair I'm mechanically minded so had an idea, the technition who came out was pleasant and dealt with the problem professionally. Money well spent”

Helpful Report

Posted 5 years ago

“On a recent call out on the M62 The lights were on as the car was on the hard shoulder. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

Helpful Report

Posted 5 years ago

“The AA recently attended a call out to me on the M62. When he loaded the car the lights were still on as it was dark. I did not travel with the vehicle as he called me an ambulance as I was unwell. I did provide my home address. The lights were left on after unloading as were still on when retrieving the car 3 days later hence flat battery requiring replacement. In view of this I find the negligence unacceptable and this has cost me money for the replacement. I also am dismayed regarding the additional detail and confusion regarding the whereabouts of the car and keys.”

Helpful Report

Posted 5 years ago

“Very sad to say that I have just left the AA to join anther service after almost fifty years. I have just got fed up with the annual inflated renewal request. Especially when I have a very low annual mileage and have not had reason to call anyone out for several years.”

Helpful Report

Posted 5 years ago

“Very good service ,clear response to any questions that were asked.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I work for a Company and one of the company car drivers cars broke down. The manufacturers breakdown assist uses AA as of their providers. They attended and it went from bad to worse. Firstly they were rude upon arrival, it took them 1 hour to load the car onto the recovery truck... why, I have no idea. The recovery man complained about essentially having to do his job from start to finish. The car was then taken for repairs, when my driver went to collect it, there was a huge dent in one of the doors. After months of going back and fourth with the AA and being asked repeatedly to provide photos and details of what happened, they refused to accept responsibility and my company has been left to pay the bill. I will be asking the lease company I work with to cancel their AA membership that my drivers use, and acquire a new membership for my 100 drivers to utilise moving forward to avoid any further costs to us for damages caused by the AA.”

Helpful Report

Posted 5 years ago

“Took me 18 hours to get back from Preston to Surrey despite promises throughout the journey by the switchboard to say it would be faster ,I got so fed up waiting on the last leg of the journey as I suffer from Asthma and the dampness was severely getting to my chest I had to pay £150 to a private company to get me back the last leg of the journey .”

Helpful Report

Posted 5 years ago

“We have been with the AA for twelve years and never had to call them out. Every year our cover is quoted at around 150 gbp for two person cover . Every year I phone them and it's reduced to 100 GBP or so. This year i didn't bother got other 2 person cover for 89 GBP. The AA sent a couple of reminders and then after it had expired a price reduction to 100 GBP. Not impressed got fed up contacting you every year for a realistic price The AA is relying on people to renew automatically. You have lost our custom now.”

Helpful Report

Posted 5 years ago

“LONG WINDED AND NOT THAT CLEAR THINK TWICE ABOUT GOING WITH AGAIN”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Broke down and advised that a lorry was needed as wishbone had broke so car un driveable or towable. They sent normal patrol that said I needed a lorry. !! They said it would be about an hour. No info given phoned again and was told it would be 9! Pm 6 hours after initial contact. Had to stay with car as on red route and in a black spot. They said they don’t have skate to get car into truck!!! A major company doesn’t have the correct equipment!!!! Don’t waste your money go with someone else. They just take your money and that’s it 6 hours to be recovered about 3 miles from home.”

Helpful Report

Posted 5 years ago

“Have been an AA car insurance customer on and off for many years - they have always been very competitive, always near the top on comparison websites. Had to make a claim following an accident some six years ago. Everything was handled superbly well, with excellent, prompt service on all aspects throughout. Have no complaints at all.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“If you’re happy to be lied to and sit on a dark road with no heat for 6 hours then join the AA I had to phone the police to help me in the end I was so cold after 6 hours of text messages promising help from the AA. I will never ever pay them again, for the money you may as well just pay a local garage direct yourself”

Helpful Report

Posted 5 years ago

“I am utterly DISGUSTED by the service I’ve received from AA. If you want to wait 17+ hours in the freezing cold, with recovery trucks repeatedly cancelling on you, then take up a membership with AA. I’m so disappointed in how I’ve been treated, especially when I’m paying good money for my membership and have been loyal to AA for many years. They give all the talk with their deals and “benefits”, but when it comes to receiving the service you’re actually paying for then they can’t be bothered.”

Helpful Report

Posted 5 years ago

“If only you could give a company 0 stars as they don't deserve any. My partner had an illness that advised she voluntarily hand in her driving licence to the DVLA for 6 months. She advised the AA of this and asked if she could keep the policy live so the car is insured on the drive way etc (basically less risk to them as not being used) - it took nearly 2 days for the underwriter to approve it. Just tried to re-add my partner to her own policy now that she has the all clear and its off to the underwriter again - no ability to contact anyone to speed it along as its with 'another company' and the AA are playing the 'we are only a broker' card. Funny thing is - the broker is called AA underwriting NM and they do not have a consumer facing phone number according to the AA. So basically, the AA (broker side) just happened to find the best deal for my partner with another AA owned company (AA underwriting NM) - which is un-contactable in the event you need to speak to them about YOUR policy with them (AA underwriting NM). All sounds a bit suspicious - thank god we weren't making a claim. Will definitely be moving away from the AA for car insurance.”

Helpful Report

Posted 5 years ago

“No comment”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I would recommend the AA for its al around services”

Helpful Report

(Car Insurance) - Posted 5 years ago

“It was an easy purchase, pain free. Haven't made a claim yet, but feel sure it would be handed well.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“AA ones your money not you They give you the big talk when your sign up And when you break down Day just give you excuses it's on its way where very busy sorry about that will get one out soon as possible Possible I broke down and they came out they couldn't fix my Van he said do you want to go home or when you get it fixed here I said I will wait until tomorrow and get it fixed here he said if you can't get it fixed I will come back and pick you up fine phone 8 o'clock next day Nobody came tell 12 o'clock I asked him Are you for me and he was parked next to me he looked no no I am lost I knew he wants for me He looked at me and drove off iPhone the AA straight away and they said there is no trucks in the area I said yes I have just been speaking to him impossible how did he know work to stop Andrew told me there was no trucks in not area I know what an AA Truck looks like it's yellow with AA on the side 2 hours later I and our truck arrived he dropped to be half way in a service station where another truck went the rest of the way I only live 60 miles from where I broke down it's a good job I didn't break down in Scotland It would have took me around one month to get home I phoned up the AA And complained about the lorry driver day denied all knowledge of that Lori been in that area at the time I wanted to cancel my AA and ask for my money back because of poor service and excuses I told the guy on the phone has they phone me back what had happened he listened for a while then told me you present the evidence and we will take the matter farder if you have no evidence there's nothing we can do about it I got no apology No refund and they didn't cancel my AA when it expired I got a new card in the mail And a letter saying they're taken Money out of my card Went out even asking me 😡😡”

Helpful Report

Posted 5 years ago

“..not good, I have AA breakdown with my Halifax account as part of the benefits of paying £17 per month...to the Halifax... of which includes... holiday insurance... mobile phone insurance..etc This is probably the 5th time.. I've called them out.. asking for breakdown assistance.. and on 4x occasions out of the 5 times..during the past 2x years.. I've cancelled the service as the waiting time was absolutely ridiculous.. 2 hours plus... increasing by the hour.. wouldn't recommend them.. their TV Advertising.. 'within the hour' .. is misleading... bit of a con...”

Helpful Report

Posted 5 years ago

“very easy customer intraction”

Helpful Report

(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,013 reviews