The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,013 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

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The AA 1 star review on 21st September 2025

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The AA 1 star review on 12th September 2025

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The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got the worst experience of AA employee today ... today my car battery got dead next to AA van... i asked for borrow jumper leads for only 2 mins and i was with my family and it was tooo cold ... and employee of AA said you have to pay for a year fees of AA otherwise i will not give you jumper leads .. he stayed there for around 20mins but didn't give us a single cable .. our second car was also there but jumper leads was missing ... so, after that i understand that AA are unhuman... i dont think so, that AA employee was human... worst worst inhuman manner... officals needs to say sorry behalf of them ... at that time i was without my bank card that is why not able to pay for a year membership ... and he literally said that i will not help you ... my family was shacking due to cold”

Helpful Report

Posted 5 years ago

“Was very easy to just swop suppliers”

Helpful Report

(Car Insurance) - Posted 5 years ago

“My daughter who is 20 called The AA for roadside assistance when her electrics went on her car. They came out quite quickly but she was then told by the guy who came out that he had run out of time so he left her there!!!! He said someone else would come but no idea when. It was dark and cold and not safe. The journey home would only have been 30 minutes. Absolutely appalling service.”

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Posted 5 years ago

“Very helpful, ready to offer lots of adaptable options, very careful to guide you through available options and combinations.”

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(Car Insurance) - Posted 5 years ago

“Very help full .”

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(Car Insurance) - Posted 5 years ago

“Not able to comment haven't needed assistance.”

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(Car Insurance) - Posted 5 years ago

“I’ve found them really good and really cheap fir car insurance there very friendly and quick to help with any information you need”

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(Car Insurance) - Posted 5 years ago

“Very helpful staff,not being brilliant with the internet so helpful to be able to talk me through a few issues”

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(Car Insurance) - Posted 5 years ago

“Absolutely awful company. Would not recommend what so ever. Can’t wait till my contract is up so I never have to give them another penny ever again!! Dreadful”

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Posted 5 years ago

“Rang at 7.40 am patrol arrived within 15 mins found problem so I could get part, wet air filter, job finished by 8.10”

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Posted 5 years ago

“cant fault the AA in any way”

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(Car Insurance) - Posted 5 years ago

“I made a couple of errors on the original application and they were discovered piecemeal each time resulting in a swingeing and unjustified increase in premium. I am not a young man and made the errors in good faith. I will not use the company for any product”

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(Car Insurance) - Posted 5 years ago

“never had a problem with them”

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(Car Insurance) - Posted 5 years ago

“Good”

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(Car Insurance) - Posted 5 years ago

“This is my experience of the AA One hopes and expects that our breakdown service will help take the stress out of a very stressful situation. Unfortunately, I was with the AA. Although I pay for full coverage they did not provide a car for the three days promised. This is the second time the AA let me down in this way. Having spoken to several people it would seem to us that the AA will do everything they can to wriggle out of their commitments and it is clear that they have utter contempt for their loyal customers. I have found that Green Flag is cheaper, more friendly, altogether more user-friendly and fulfil their commitments without argument. The AA, on the other hand, seem not care when you say you are going to leave. I suppose they have the biggest slice of the market and therefore feel they can afford to be complacent.. In several phone call i was told i could not have a car, they did not explain adequately why.. I made a complaint and after much stress, several phone calls and many emails and two months later they have now just admitted they were in the wrong and I should have been given the hired car for 72 hours. The compensation you offered was an insult and showed the total disregard they have for their customers. It did not even cover the cost of hiring a car let alone anything else. And of course, did not help me at the time...a very stressful time.”

Helpful Report

Posted 5 years ago

“Couldn't fault them. And I will be back.”

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(Car Insurance) - Posted 5 years ago

“Broke down on a slip road to a dual carriageway, so should get quick response. 1 hour and a half and still waiting. Going to cancel membership if I make it home.”

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Posted 5 years ago

“Nothing to say”

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(Car Insurance) - Posted 5 years ago

“Rubbish, pls check misfueling not covered.”

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Posted 5 years ago

“Purchased extended warranty plus gold star breakdown cover. My daughter put £10.00 petrol in a diesel car, broken down. Called the AA after 3 different depts told that the charge would be £250.00. I searched and the first company rather smaller than the AA covers Misfuelling cover in the UK. Nothing more to be said really, will not use the AA again.”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 2,013 reviews