Name: The AA
Rating: 2.82

“ad a very bad experience today after I reviewed my paper work when I changed my car. They never changed the car but changed the number plate and no one can understand how it’s been done!!! So I have been driving around for a week not knowing I was uninsured and I still had to pay a settling fee!! Fuming does not quite cut it”

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Posted 5 years ago

“An extremely painless process and inexpensive AA cover offered.”

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(Car Insurance) - Posted 5 years ago

“I had broken down in and an engineer was sent out. He said he was unable to change the wheel as I didn’t have the lock and key available at that time. He then called for a truck. Whilst we waited he tried to use tools on the car to try and remove the tire himself. When I arrived at the dealership they said he had damaged my car lock, and they were unable to use their key lock to remove the wheel. So a simple tire change over £400 due to the engineer damaging my vehicle. On another occasion I had another issue in regards to the call handler being unable to transfer me correctly. I spent one hour trying to get though for the call to end. I then spend another 40 minutes trying to get though again, at this point I was fed up and had enough. I was locked out of my vehicle and asked for an engineer to be sent to me. I was then told I had to pay an additional cost as I wasn't 1 mile away from my home. Both experiences has left me out of pocket and the AA have accepted no responsibility for this. I have cancelled my membership and will not ever be using the AA again. They are very quick to take your money and just as quick to take no responsibility for their auctions.”

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Posted 5 years ago

“Easy to use website and easy to view documents”

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(Car Insurance) - Posted 5 years ago

“If you get your battery replaced on the battery replacement then be aware the guarantee isn’t worth the paper it’s written on. If you don’t cover 5000 miles per year minimum it’s invalid as I have just found out. My battery was replaced by the aa approximately 18 months ago now it’s flat.it had a 5yr guarantee but because of low mileage the warranty is invalid so beware you people who don’t go far or in classic cars go elsewhere for your batteries and look at the small print for the rest”

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Posted 5 years ago

“After an accident waited upto 9hrs for recovering my vehicle at side of busy a road I made complaint I'm now told 8 weeks before I get resolution Mr Saggers Brighton”

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Posted 5 years ago

“Very good”

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(Car Insurance) - Posted 5 years ago

“BEWARE THE STUCK ARGOS DRIVER AND HIS MATE FROM THE AA. Last Friday I had a pleasant evening out and returned home at about 10.30 to find the single track public road to my property blocked by an Argos van and an AA van. Neither made any effort to let me through saying they would finish their paperwork first. When they had finished the Argos driver told me his sat nav had taken him up the road to my house (he is the only driver I have ever found who has a sat nav showing that road) and he had tried to turn his long wheel base van round in a 12ft lane but hadn't done any damage. When daylight broke the next day the roadside in front of my gate was reminiscent of the Somme, the gate to my property was open and the ramps enabling disabled access to the garden had been prised up and left chucked in the mud on the side of the public road. These two men had not only been trespassing on my property but snooping round in the dark helping themselves to anything they thought useful. I have written to the MD's of both Companies but have no doubt they are far too grand to deal with me and will delegate to some underling. Watch this space and watch your belongings if Argos get stuck outside your gate and call the AA”

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Posted 5 years ago

“Can I give a big thank you to PAUL who helped me today when the radiator in my Mini Cooper sprung a leak and an alarming red light went on telling me to pull over asap. Within 30 minutes Paul arrived, spent ages checking the extent of the leak and when said radiator was deemed knackered, hitched up my car and towed it to my local "home" garage 26 miles away. A lovely, friendly, knowledgeable man . Fantastic service. Without him I would possibly have been stranded on the A1. Thankyou Paul!”

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Posted 5 years ago

“Such a nice young lady helped me in every way.thank you”

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(Car Insurance) - Posted 5 years ago

“Broke down on M8 motorway start of rush hour and response from AA was fast, technician brilliant and so helpful organised hire car for me. Great customer service. 5 star. Gerry Henderson.”

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(Car Insurance) - Posted 5 years ago

“Had a steering fluid leak, could not steer so called the AA. When the mechanic came, he told me that he ‘did not know where to start’ and would not even attempt to repair the leak. Told me to drive to a garage a few miles away, despite the fact that it was next to impossible to drive the car (over 2 tonnes!). As I had no option (apart from leaving the car where it was: I was not given the option of tow or recovery ‘that day’) I ended up driving the car to the garage. When they inspected it they found that a jubilee clip had come undone, ‘a simple job of 5 minutes, but would be easier using a jack’. They were shocked that A: the AA mechanic did not find it, let alone fix it (‘an easy roadside repair’) and B: he had got me to drive the car (apart from very dangerous, totally illegal). By the way, if you wish to complain, you have to wait for 8 weeks for a response (apart from an acknowledgment of receipt). And yes, I am a ‘gold member’. They are not what they seem, unfortunately”

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Posted 5 years ago

“Had a steering fluid leak, could not steer so called the AA. When the mechanic came, he told me that he ‘did not know where to start’ and would not even attempt to repair the leak. Told me to drive to a garage a few miles away, despite the fact that it was next to impossible to drive the car (over 2 tonnes!). As I had no option (apart from leaving the car where it was: I was not given the option of tow or recovery ‘that day’) I ended up driving the car to the garage. When they inspected it they found that a jubilee clip had come undone, ‘a simple job of 5 minutes, but would be easier using a jack’. They were shocked that A: the AA mechanic did not find it, let alone fix it (‘an easy roadside repair’) and B: he had got me to drive the car (apart from very dangerous, totally illegal). By the way, if you wish to complain, you have to wait for 8 weeks for a response (apart from an acknowledgment of receipt). And yes, I am a ‘gold member’. They are not what they seem, unfortunately”

Helpful Report

Posted 5 years ago

“As I have been driving for a great number of years, the premiums were always increasing. I found that the AA have provided me with the best quote for my needs. They were very easy to talk to, providing a great service.”

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(Car Insurance) - Posted 5 years ago

“Best ever Insurance value yet, looking to the same setvice.this year,”

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(Car Insurance) - Posted 5 years ago

“Easy to arrange and pay premium. Not had a claim hopefully never will, so not easy to judge performance.”

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(Home Insurance) - Posted 5 years ago

“Can’t be trusted!! Can’t be trusted!! My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted!”

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Posted 5 years ago

“Purchased a new vehicle and had to change the insurance details. Completed this over the phone, no fuss and friendly service.”

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(Car Insurance) - Posted 5 years ago

“Great customer service when taking policy out.”

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(Car Insurance) - Posted 5 years ago

“Efficient and helpful”

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(Car Insurance) - Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews