The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“automated telephone service is a nightmare ,makes me so angry having to wait for 15mins just for automated messages”

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Posted 5 years ago

“Wonderful service from the AA today. The engineer followed me to the nearest garage since he was worried my other tyre was not road worthy”

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Posted 5 years ago

“AS the other driver admitted fault we were advised to go thro claimfast instead of co-op. They produced a hire car which we did not want , took car for inspection and informed it was a write off due to age of car. When told we wanted to keep the car, they said would have to go thro our own insurance instead. The car was eventually repaired but we had to pay £350 excess. WE HAVE STILL NOT RECIEVED our monies after almost 6 months. AA legal team keep passing the buck back to claimfast. We will not re-new with the AA or the roadside assistance which we have had for 30 years.”

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(Car Insurance) - Posted 5 years ago

“I don’t know how the AA car insurance company gets above 1 star rating because it’s a total disgrace l cancelled my car insurance early after selling the car and the AA charged me £153 for the privilege disgusting I will definitely not be using the AA insurance company again.”

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Posted 5 years ago

“Had a breakdown last night, neaded to be relayed, I have relay plus apparently, relay plus is actually relay less, they only take you 15 miles, I needed to go 17 miles. Long and the short is it cost me £93 to upgrade to national recovery, £45 upgrade the rest was admin charge. Tried to find relay plus online, no mention what so ever only national recovery. I've obviously been mis sold a product. Be very careful if you upgrade there and then to national recovery cos you're stuck, they will only take you 50 miles, anything above this will be charged at £2.50 per mile.”

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Posted 5 years ago

“the AA is a RIP OFF, VERY LONG story short one of my sons called them after hearing some strange noise and he was concerned it would damage the engine if he continued to drive it, he was advised he could drive it the 10 miles home, the engine blew up less than 3 miles away from where he had called them, the AA with there top dog lawyers, have managed to escape responsibility for the blown engine, leaving him with out a much needed car not to mention the wasted cost of believing you are covered, then today son number 2 breaks down -1)cant fix it 2) tow truck has to stop less than half way home because he will go over permitted driving hours, cant get another truck till 3 am, 3)AA driver suggests they kip in car until it arrives, he has work in the morning, yet again, FAIL on both occasions it would have worked out to be a quicker response using local services, and cheaper in the long run than the WASTED aa membership”

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Posted 5 years ago

“Your service had been highly competent and extremely good value!”

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(Car Insurance) - Posted 5 years ago

“Woke up early on a Monday morning to got to work, noticed I had a flat tyre, opened my AA app and reported it which was very easy, it stated ETA in 30 minutes, 5 minutes later I had a call from the AA driver who was already outside my house. Amazing, efficient and a friendly service I would highly recommend the AA breakdown service”

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Posted 5 years ago

“AA rubbish setting up policy online! Did not get my policy through and had to phone few times. Then, the amount of passwords you have to enter each time I want to look at my policy is a big joke! Even when my policy is downloaded onto my laptop I still have to go through the whole process time and time again! It,s not a bank account just a policy!!! I will not be using the AA again for any items! Stay away if you have not got ten minutes each time you want to open your policy. Also you cannot see what you have set up! It does not show any excess what you have to pay in a claim!”

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(Home Insurance) - Posted 5 years ago

“Broke down on smart motorway at 0515, female alone, advised it would be 0755 till someone got to me, outside contractor arrived at 0650. Well done AA felt really safe, NOT. Called them at 0615 and asked them if it was the companies policy to leave females this long on a motorway for that length of time informed they would get a welfare check from a highway patrol, guess what, never came. Be aware the AA apparently have to put out work to other companies as dont have enough vans. This was 0515 on a Sunday morning imagine if during a working week. Please if you are female DONT use the AA look elsewhere for your safety on the roads as I will now.”

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Posted 5 years ago

“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”

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(Car Insurance) - Posted 5 years ago

“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”

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(Car Insurance) - Posted 5 years ago

“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”

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(Car Insurance) - Posted 5 years ago

“always helpful and kept informed no problems would highly recommend”

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(Car Insurance) - Posted 5 years ago

“Used them twice and both times out within 1 hour and both times fixed my issues, polite, frienldy and helpful, great service”

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Posted 5 years ago

“xx”

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(Home Insurance) - Posted 5 years ago

“Been a fully paid up member of the AA… Been a fully paid up member of the AA for Donkeys Years & never had to use their service. Returned from working away & my car won't start so gave them a call. "Sorry Sir we can't help you as your cars MOT has expired" Yes I'm well aware of that fact that's why I need to start my car so that I can get it MOT'd. "Sorry Sir Nothing We Can Do" You may want to think twice before renewing your AA membership. I have now cancelled my AA membership as it appears to be a complete waste of money & bordering on a Scam.”

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Posted 5 years ago

“I always thought the AA was a stand up firm...especially with their history. However my experience has been totally different. On my renewal (after a couple of years) I realised my bank offered cover with them as part of my bank account. I informed AA and I asked for them to end my cover. (Just after the renewal date) The AA’s response was “ not our problem” the fact that they had auto renewed my policy from my card was basically my fault. They would not cancel the policy therefore I had cover I did not need. I guess it is the AA’s policy to take the money whether or not it is required. One lives and learns in life I suppose. They will never hoodwink me again...nor my clients.”

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Posted 5 years ago

“Wonderful! Called at around 4, came and collected my keys as is walked home with kids, fixed the car and dropped keys back off. Was so easy and wonderful. Thank you for being brill”

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Posted 5 years ago

“I have been mis sold a car insurance policy , I have had £108 unauthorised funds taken out of my account for breakdown I never took out which I fact is a 200% increase on last year ! 5 hours later no call from a Manager and threatened with now a cancellation fee !! Just gets worse AVOID AT ALL COSTS”

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Posted 5 years ago

The AA is rated 2.8 based on 1,987 reviews