The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,989 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 36%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang into cancel my breakdown cover as now included with insurance company, man on the phone was so rude, condescending and mocking me like I was a child when I said I wanted to cancel. Also started to bombard me with questions about my other breakdown company.”

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Posted 5 years ago

“Young motorist driving a company AA Insurance within 5 minutes of the incident and 20 minutes after I reported it, the AA came back to me to say the other motorist had admitted blame. My only complaint refers to the insurer - the AA was acting as agent for them.”

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(Car Insurance) - Posted 5 years ago

“Fair insurance quote!”

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(Home Insurance) - Posted 5 years ago

“I have been a generally satisfied customer for 32 years but over the last several years, despite a no claim record, I have had to query the increases in required premium and on each occasion a reduction has been offered e.g. £170 down to £125 with minimal quibble. This lack of recognition of loyalty is largely responsible for my lack of higher than "average" score for customer service.”

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(Car Insurance) - Posted 5 years ago

“no thanks”

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(Car Insurance) - Posted 5 years ago

“AVOID! They gave free breakdown cover in year one and then auto renewed it in year 2 without written prior knowledge and withdrew the money. When I went to cancel the motor insurance policy they said they couldn't cancel my breakdown cover as it was a separate business! From a GDPR point of view I would suggest they are in breach! Nothing but trouble trying to get money back!!”

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Posted 5 years ago

“Very helpful and dealt with quickly”

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(Car Insurance) - Posted 5 years ago

“It’s when you need them they are great I’ve tried green flag who are cheaper and it’s a no from me The AA service is worth paying that bit more for”

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Posted 5 years ago

“Not easy to get hold of the right department and when I made an ‘enquiry’ about my policy I was told that even though I had not made a claim on my policy it would affect next years premium as they had to take time to answer my questions. Won’t be using them again when my policy expires and certainly won’t recommend them to anyone.”

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(Car Insurance) - Posted 5 years ago

“MY PARTNER'S CAR WAS BADLY AMAGED BY A DOG CHASING A CAT. THE DOG OWNERS PET INSURANCE PAID FOR THE DAMAGE AT NO COST TO OUR INSURER. YET WHEN WE CHANGED OUR INSURANCE TO THE AA THIS YEAR WE WERE CHARGED EXTRA BECAUSE OF THE ACCIDENT. WE THINK THIS IS SO UNFAIR.”

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(Car Insurance) - Posted 5 years ago

“Received my home insurance renewal. They have asked for a 30o/o increase. Comical outfit.”

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Posted 5 years ago

“DISGUSTING COMPANY - AVOID AT ALL COSTS - Most cars are sold at the weekend, but they are closed on Sundays, so it is impossible to amend your insurance policy if you buy a new car. - Contacted them to discuss this as we had to take another policy out to collect the new car and their answer was that we 'shouldn't have bought it on Sunday' or we 'should have got the garage to insure it'. Totally unacceptable.”

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Posted 5 years ago

“My experience with A.A. Car Insurance department has been terrible and extremely disappointing. A Car reversed into my parked car I reported the incident to A.A. on 22nd Aug., they were unhelpful, wasn't concerned and pasted me onto a third part Claim Fast who was slightly more responsive. I have spent hours on the phone trying to resolve this (at my expense) and not received one phone call from A.A. The incident is still ongoing. I will not be renewing my policy with A.A. Insurance ever again. Jo Smith”

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Posted 5 years ago

“I have never been so badly treated by a company in my life. Try and ring through and you get cut off. when someone answers they haven't got a clue, then tell you they'll ring back and never do. I have been asking for proof of my NCD for ages and giving up the will to live!! Disgusting service, utterly useless!!!”

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Posted 5 years ago

“Cancelled my policy on 10th sept,( policy end was 12th). Surprise surprise they offered me a cheaper quote but still way above Direct Line. Received an e.mai on the13th sept advising me of an extra £30+ charge for a named driver issue! Rang AA and discovered they had not cancelled my policy and had charged my credit card! The named driver issue ( no blame attributed) was declared to Direct Line with no problem. The adviser ( not the one I "cancelled " my policy with ), was helpful and apologetic but I am not a happy bunny! Very quick to demand money but obviously not so keen to hand it back!!”

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Posted 5 years ago

“Very happy with cover and ease of arranging”

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(Home Insurance) - Posted 5 years ago

“Terrible not even sure if I am currently insured took my money quick enough I have not proof of insurance .”

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(Car Insurance) - Posted 5 years ago

“Tom roper came to recover my van within half hr when stranded at 2am .. got me home and helped push van in drive way , excellent service. Thanks”

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Posted 5 years ago

“Today 7th September 2019 I was coming out of russell street to turn right and one of your Van's was in the yellow box my lights turned green. In a 13metre coach and unable to move off on a green light because the AA van was causing an obstruction when I looked at him, he proceeded to show me a very badly manicured middle finger. People driving round in company Van's with company name on it should be very careful not to be rude to the general public. It's a pity it's a saturday as I was told the complaints department Not open. Plus he needs to be reminded of the high way code he was not supposed to be in the yellow box anyway. Total idiot”

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Posted 5 years ago

“Superb service - and wonderful help and understanding when my wife crashed the car”

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(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,989 reviews