The AA Reviews

Name: The AA
Rating: 2.80

2.8 Rating 2,013 Reviews

45 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,013 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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The AA 1 star review on 11th October 2025

Tessa

The AA 1 star review on 21st September 2025

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Henry

The AA 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Clerk Ray

The AA 1 star review on 22nd September 2024

M Khan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible not even sure if I am currently insured took my money quick enough I have not proof of insurance .”

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(Car Insurance) - Posted 6 years ago

“Tom roper came to recover my van within half hr when stranded at 2am .. got me home and helped push van in drive way , excellent service. Thanks”

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Posted 6 years ago

“Today 7th September 2019 I was coming out of russell street to turn right and one of your Van's was in the yellow box my lights turned green. In a 13metre coach and unable to move off on a green light because the AA van was causing an obstruction when I looked at him, he proceeded to show me a very badly manicured middle finger. People driving round in company Van's with company name on it should be very careful not to be rude to the general public. It's a pity it's a saturday as I was told the complaints department Not open. Plus he needs to be reminded of the high way code he was not supposed to be in the yellow box anyway. Total idiot”

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Posted 6 years ago

“Superb service - and wonderful help and understanding when my wife crashed the car”

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(Car Insurance) - Posted 6 years ago

“Disgusting service......They cause more harm then good then when it comes to compensation they seem to claim their technical department know more than Land Rover themselves. Totally disgusting service, customer care and don't let them touch your car unless you want to be out of pocket. Requested copies of calibration certification of machinery used and they cant even provide that. BAD BAD BAD COMPANY YOU ARE BETTER USING ANOTHER COMPANY!!!!!!”

Helpful Report

Posted 6 years ago

“Just over a week ago my Land Rover Defender's immobiliser key fob broke while on a family holiday in the Scottish Highlands. Unable to fix the issue, The AA kindly recovered the vehicle for me on the Friday morning and took it back to Cheshire filled with expensive belongings and fishing equipment. When it was collected, I asked the driver to ensure it remained locked to keep the contents and the vehicle secure. By Saturday, it became apparent that the car wasn't going to make it back to the garage before it closed, so I contacted them to ask what to do. To keep it secure, they suggested I arranged to meet the driver when he dropped it off at the garage, lock the car and take the keys away. I called The AA to let them know and rang them throughout Saturday and Sunday to try and keep up with its whereabouts. The AA's call notes, which were confirmed on several calls, explained that the driver was to call me shortly before arrival and I would drive to the garage, collect our gear and take away the keys. Late on Sunday evening, I called The AA again to find out whether it was any closer, to be told "The job is now complete." When I asked where the car was I was told "It's in the garage car park with the keys on the nearside suspension." I hurriedly drove to the garage to ensure the car and the contents weren't stolen - Land Rover Defenders are notoriously popular targets for car thieves and most owners are paranoid about security. When I arrived at the garage I found the Defender dumped haphazardly across several parking spaces, blocking the garage gates, in a public car park shared with several other companies and members of the public. The driver's door was ajar. The vehicle was completely unlocked. The pedal lock was not in place and the keys were not on the suspension. Understandably, I was absolutely livid that an AA driver could have taken so little responsibility of someone else's belongings. Incredibly, the contents of the vehicle were still present, so I removed these and locked the vehicle. When I called The AA to let them know, I was told a different story - "the keys have been posted through the letterbox of the garage", which the person confirmed was exactly what the call notes said not to do. Leaving someone's car, especially a valuable one that is so easily taken or taken from, completely unlocked and visibly open and ignoring the customer's requests to adequately secure the vehicle is simply irresponsible. Yet, amazingly, The AA still haven't bothered to contact me to apologise. Unbelievable.”

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Posted 6 years ago

“Hello I had one of your drivers come out to me yesterday. I would like to thank him very much and reward him for his hard work. He was very understanding about my situation and helped me quickly. He was very helpful and understanding and kind as I was a little stressed. It is so nice to meet someone who still care about their customers.”

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Posted 6 years ago

“I have been a member for for 9 years and a gold member to my amazement my renewal was over £270.00. I went on line and got the same cover for less than half Price Once again to my amazement when my new can came through I was back to square one,and was told this was a first time offer NOT TRUE as it does not say this on there web page so we're is the LOYALTY won't be renewing next year. AS”

Helpful Report

Posted 6 years ago

“price jump on AA breakdown and repiar policy a jump of nearly 120 % from £225.00 ___ To renewal price £363.75 AA is ripping people off, its not the AA its the new people that own AA that is teh problem , they hacking into the fact that they think people will just pay it and not say nope we are not doing this , AA you are wrecking your own business and i know we all know you train advisors to get as much money out of people as you can , susprising when we lean on you how you can suddenly drop your price and then even further still ... And yet in the fancy pants renewal document you send me you can not send the same prices in that letter , proving you really are ripping people off. No AA ~ im not paying that for cover like a lot of renewal polices you are trying to rip people off and i for one im not going to pay it, you can keep it thanks bye bye AA.....”

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Posted 6 years ago

“Recruitment procedure AA. I'm in the AA recruitment procedure right now for a customer advisor Job. To be honest at this moment in time it to be quite tacky.”

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Posted 6 years ago

“The premium was nearly half of what I had been paying, and covers everything I wanted. Delighted!”

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(Car Insurance) - Posted 6 years ago

“Excellent in every respect - just hope they do not take advantage of me next year by increasing the cost unreasonably.”

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(Car Insurance) - Posted 6 years ago

“Not had to claim but offered reduced rate breakdown cover.”

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(Car Insurance) - Posted 6 years ago

“always good service”

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(Car Insurance) - Posted 6 years ago

“I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked”

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(Car Insurance) - Posted 6 years ago

“Avoid A.A. insurance at all costs: delays, lack of communication, incompetence. It was as though no-one at the A.A. had done their job before (with one exception -- someone who actually knew what she was doing, and was efficient and helpful; she served to emphasise the incompetence of everyone else there). We were given information only when we pestered people; for example, knowing that the assessor's report on our stolen and recovered vehicle had been sent five days before, we 'phoned, and only then was the report acted upon. This meant that the twenty-one day courtesy car we'd been assigned was due to be collected before we were even told what was happening (an offer made on the car, or its return) -- leaving us stranded in a village with no public transport. Despite the fact that the delays were wholly their fault, they refused to extend the courtesy car. Moreover, our 'phone bill was enormous, largely because of the time spent hanging on, waiting to be told that there was nothing that anyone could do. I strongly advise against using A.A. insurance services.”

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Posted 6 years ago

“No claim made so far under this policy. Hopefully will not have to claim.”

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(Home Insurance) - Posted 6 years ago

“Ben from AA came to sort my car out on Friday 9.8.19. I just want to say he was very helpful, professional and a very nice gentleman.”

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Posted 6 years ago

“Been with them only 8 months up to now very good”

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(Car Insurance) - Posted 6 years ago

“Awful service and refuse to accept complaints!!! Been with the AA for years but never again! Called them out to a breakdown at 8:15 in the morning, spent around an hour on the phone to them, got hung up on 4 times but they refuse to believe it as they can't find the calls. - They wouldn't be able to as we hadn't yet gone through security. No recovery truck available until 14:30 and I was stuck 4.5hrs away from home. Their app wouldn' work to track the breakdown. A total of 18 calls and 5hrs on the phone before I got my car back the following day at 17:50. I am aware of the timescale for an unaccompanied vehicle but what I have an issue with is the lack of communication. Told my car was left in a public car park who has a 2hr limit for 5 hours!!! Told my car had been collected twice when it hadn't. At one point told they weren't sure where my car was!! Told my car had been delivered to my address when it hadn't!1 Hours of worrying if my car was going to be stolen as it was left with keys in view in a carpark - only moved to a secure location when i queried what would happen if it was stolen. Told my car had left the secure location which was only 2 hours from my address it would be with me early afternoon - Car didn't arrive. Told they couldn't contact the person who had taken my car from the depot Car then arrived 7hours after it had supposedly left the secure location. Trailer recovered separately to the car. Told the trailer hadn't been collected when it had. When I received the trailer back it has a broken bracket and missing locking peg and pin - Apparently this however is not AAs problem and they are unable to uphold any complaints because they have followed their own policy!!!! Despite hours of worry and stress and a very large phone bill and now having to repair the trailer they have done nothing wrong. AVOID”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 2,013 reviews