The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,042 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

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“My car broke down this morning, so being a 'gold AA member' I rang the AA. Finally a young woman answered and took my membership number then she stated that the 'system was down' and that she would pass my details to her colleague who would then call me back. That was at 8.55 this morning and it's now 1.10 and I'm still waiting for that phone call! Good job I'm not still sat there in my car! I certainly will NOT be re-newing my AA membership (breakdown or insurance) next year. They are worse than useless!”

Helpful Report

Posted 6 years ago

“Horrendous all round service. Been messed about with a total of over 4 hours of phone calls. Basically had a battery fault on our bmw so called the Ars***les Anonymous. A patrol man came out,banged the alternator to get it going, thus causing the fault not to show. He deemed the alternator need replacing, and even quoted on his report that he gave the alternator a ‘bang’. Because of his incompetence our garage now can’t diagnose the fault, as the AA man told us would be the case. We have Breakdown repair cover but because of this buffoon’s actions we now can’t claim because he’s bodged it so the fault can’t be picked up. We’re now sitting ducks waiting for the car to breakdown again, as per their advice, until we can have it repaired. Been shoved from pillar to post since, with lots of promises and no actual result. I literally have never been so disappointed with a service. Mickey Mouse would be top employee on that joke of a firm.”

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Posted 6 years ago

“Good so far,the proof is at renewal date . !!!!!!!!!!”

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(Car Insurance) - Posted 6 years ago

“I was looking at taking a loan out through the AA, I was accepted and received the relevant email to confirm this......... ''That’s it for the application – just sit back, relax and your money should be in your account within two working days''. .....3 days later I still hadn't received any money so I decided to chase them up, to be told that they needed a copy of bank statements, which would of been fine if requested 3 days earlier, plus they said they needed to be posted - again more time wasted. I told them to forget the whole thing, I was then threatened with the: ''we ran credit checks and will affect any future loan applications and you will not be able to request a loan from us in the next month etc''. Don't you worry I will not be using the AA for any loans or recovery or anything else you happen to offer.”

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Posted 6 years ago

“So far easy process , happy with my policy”

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(Car Insurance) - Posted 6 years ago

“Very happy with The AA.”

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(Car Insurance) - Posted 6 years ago

“I renewed 2nd Aug and they have swapped my details with a relative then cancelled my cover without telling me. I discovered this by chance and now told it will take up 8 weeks to resolve and I will have no cover until then. Asked whether I should take out cover with someone else and what about my money and they said that they could not comment and manager would not call back”

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Posted 6 years ago

“AA have been easy to deal with any typos rectified easily other offers made but not pushed”

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(Car Insurance) - Posted 6 years ago

“Poor service, always delayed, quicker to just walk to destination, rude staff, no care or courtesy for the service. No one knows what they are doing. Completely rubbish service - definitely do not recommend - you may as well join the RAC who will also always be delayed but at least the membership cover is cheaper”

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Posted 6 years ago

“Be happy with my AA membership the fitter arrived very quickly to my house phoning before hand when he was going to arrive done his testing even though he knew possibly what trouble was told me that the battery was dead told me the options about purchasing a new one he fitted a new battery quickly all over in 20 minutes”

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(Car Insurance) - Posted 6 years ago

“Ill give the aa an aa+ rating for ripping people off,avoid”

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Posted 6 years ago

“No comments”

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(Home Insurance) - Posted 6 years ago

“Quick and easy to use cheep and money saving”

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(Car Insurance) - Posted 6 years ago

“Rang into cancel my breakdown cover as now included with insurance company, man on the phone was so rude, condescending and mocking me like I was a child when I said I wanted to cancel. Also started to bombard me with questions about my other breakdown company.”

Helpful Report

Posted 6 years ago

“Young motorist driving a company AA Insurance within 5 minutes of the incident and 20 minutes after I reported it, the AA came back to me to say the other motorist had admitted blame. My only complaint refers to the insurer - the AA was acting as agent for them.”

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(Car Insurance) - Posted 6 years ago

“Fair insurance quote!”

Helpful Report

(Home Insurance) - Posted 6 years ago

“I have been a generally satisfied customer for 32 years but over the last several years, despite a no claim record, I have had to query the increases in required premium and on each occasion a reduction has been offered e.g. £170 down to £125 with minimal quibble. This lack of recognition of loyalty is largely responsible for my lack of higher than "average" score for customer service.”

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(Car Insurance) - Posted 6 years ago

“no thanks”

Helpful Report

(Car Insurance) - Posted 6 years ago

“AVOID! They gave free breakdown cover in year one and then auto renewed it in year 2 without written prior knowledge and withdrew the money. When I went to cancel the motor insurance policy they said they couldn't cancel my breakdown cover as it was a separate business! From a GDPR point of view I would suggest they are in breach! Nothing but trouble trying to get money back!!”

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Posted 6 years ago

“Very helpful and dealt with quickly”

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(Car Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 2,042 reviews