The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello I had one of your drivers come out to me yesterday. I would like to thank him very much and reward him for his hard work. He was very understanding about my situation and helped me quickly. He was very helpful and understanding and kind as I was a little stressed. It is so nice to meet someone who still care about their customers.”

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Posted 5 years ago

“I have been a member for for 9 years and a gold member to my amazement my renewal was over £270.00. I went on line and got the same cover for less than half Price Once again to my amazement when my new can came through I was back to square one,and was told this was a first time offer NOT TRUE as it does not say this on there web page so we're is the LOYALTY won't be renewing next year. AS”

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Posted 5 years ago

“price jump on AA breakdown and repiar policy a jump of nearly 120 % from £225.00 ___ To renewal price £363.75 AA is ripping people off, its not the AA its the new people that own AA that is teh problem , they hacking into the fact that they think people will just pay it and not say nope we are not doing this , AA you are wrecking your own business and i know we all know you train advisors to get as much money out of people as you can , susprising when we lean on you how you can suddenly drop your price and then even further still ... And yet in the fancy pants renewal document you send me you can not send the same prices in that letter , proving you really are ripping people off. No AA ~ im not paying that for cover like a lot of renewal polices you are trying to rip people off and i for one im not going to pay it, you can keep it thanks bye bye AA.....”

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Posted 5 years ago

“Recruitment procedure AA. I'm in the AA recruitment procedure right now for a customer advisor Job. To be honest at this moment in time it to be quite tacky.”

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Posted 5 years ago

“The premium was nearly half of what I had been paying, and covers everything I wanted. Delighted!”

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(Car Insurance) - Posted 5 years ago

“Excellent in every respect - just hope they do not take advantage of me next year by increasing the cost unreasonably.”

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(Car Insurance) - Posted 5 years ago

“Not had to claim but offered reduced rate breakdown cover.”

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(Car Insurance) - Posted 5 years ago

“always good service”

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(Car Insurance) - Posted 6 years ago

“I was charged additional premium for an accident my wife had 3 years ago - she is an occasional driver with her own car and the claim was against her policy I am claim free for more than 10 years I was charged a monstrous additional premium for a mid year change of vehicle to a very similar car I have the impression that AA get you in on a cheap premium and then try to make up for the undercharging once they have you hooked”

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(Car Insurance) - Posted 6 years ago

“Avoid A.A. insurance at all costs: delays, lack of communication, incompetence. It was as though no-one at the A.A. had done their job before (with one exception -- someone who actually knew what she was doing, and was efficient and helpful; she served to emphasise the incompetence of everyone else there). We were given information only when we pestered people; for example, knowing that the assessor's report on our stolen and recovered vehicle had been sent five days before, we 'phoned, and only then was the report acted upon. This meant that the twenty-one day courtesy car we'd been assigned was due to be collected before we were even told what was happening (an offer made on the car, or its return) -- leaving us stranded in a village with no public transport. Despite the fact that the delays were wholly their fault, they refused to extend the courtesy car. Moreover, our 'phone bill was enormous, largely because of the time spent hanging on, waiting to be told that there was nothing that anyone could do. I strongly advise against using A.A. insurance services.”

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Posted 6 years ago

“No claim made so far under this policy. Hopefully will not have to claim.”

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(Home Insurance) - Posted 6 years ago

“Ben from AA came to sort my car out on Friday 9.8.19. I just want to say he was very helpful, professional and a very nice gentleman.”

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Posted 6 years ago

“Been with them only 8 months up to now very good”

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(Car Insurance) - Posted 6 years ago

“Awful service and refuse to accept complaints!!! Been with the AA for years but never again! Called them out to a breakdown at 8:15 in the morning, spent around an hour on the phone to them, got hung up on 4 times but they refuse to believe it as they can't find the calls. - They wouldn't be able to as we hadn't yet gone through security. No recovery truck available until 14:30 and I was stuck 4.5hrs away from home. Their app wouldn' work to track the breakdown. A total of 18 calls and 5hrs on the phone before I got my car back the following day at 17:50. I am aware of the timescale for an unaccompanied vehicle but what I have an issue with is the lack of communication. Told my car was left in a public car park who has a 2hr limit for 5 hours!!! Told my car had been collected twice when it hadn't. At one point told they weren't sure where my car was!! Told my car had been delivered to my address when it hadn't!1 Hours of worrying if my car was going to be stolen as it was left with keys in view in a carpark - only moved to a secure location when i queried what would happen if it was stolen. Told my car had left the secure location which was only 2 hours from my address it would be with me early afternoon - Car didn't arrive. Told they couldn't contact the person who had taken my car from the depot Car then arrived 7hours after it had supposedly left the secure location. Trailer recovered separately to the car. Told the trailer hadn't been collected when it had. When I received the trailer back it has a broken bracket and missing locking peg and pin - Apparently this however is not AAs problem and they are unable to uphold any complaints because they have followed their own policy!!!! Despite hours of worry and stress and a very large phone bill and now having to repair the trailer they have done nothing wrong. AVOID”

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Posted 6 years ago

“Very good quality service on all fronts”

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(Home Insurance) - Posted 6 years ago

“I have been with the aa first time 5 years then returned back 2 years ago always helpful”

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(Car Insurance) - Posted 6 years ago

“Please avoid this company at all cost (Breakdown Cover) I have a very valid claim under my warrenty for my engine and The AA are blaming my previous mechanics for this. This is totally wrong and the part in question was probably caused by their own mechanic for all I know. I spoke to their head technitian Nick Corcoran and he is just as imcompetant as the rest of them. No wonder the reviews for this company are so bad. They have wasted my week, lost me money and already I have logged a complaint and I am in the process of taking this company to court. I am going to make an example of them as this is what I do for a living. The team is unfriendly, rude and sarcastic. They are quick to take your money but find any excuse not to pay out. Please DO NOT WASTE YOUR MONEY !!!”

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Posted 6 years ago

“What a get on business car insurance is, insured with the AA in May, just changed our car today, same make and model 4 years younger, and its cost £86.89 to change from one car to the other, click a few buttons thats it, were do they get that price from. NEVER GO WITH THE AA EVER AGAIN.”

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Posted 6 years ago

“Very easy to deal with and getting a years membership with AA breakdown cover has been great. I needed to use it and the service was fantastic.”

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(Car Insurance) - Posted 6 years ago

“Never been put to test”

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(Home Insurance) - Posted 6 years ago

The AA is rated 2.8 based on 1,987 reviews