The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

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2.8

Based on 2,042 reviews

Customer Service
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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Anonymous

Anonymous // 01/01/2019

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“the AA is a RIP OFF, VERY LONG story short one of my sons called them after hearing some strange noise and he was concerned it would damage the engine if he continued to drive it, he was advised he could drive it the 10 miles home, the engine blew up less than 3 miles away from where he had called them, the AA with there top dog lawyers, have managed to escape responsibility for the blown engine, leaving him with out a much needed car not to mention the wasted cost of believing you are covered, then today son number 2 breaks down -1)cant fix it 2) tow truck has to stop less than half way home because he will go over permitted driving hours, cant get another truck till 3 am, 3)AA driver suggests they kip in car until it arrives, he has work in the morning, yet again, FAIL on both occasions it would have worked out to be a quicker response using local services, and cheaper in the long run than the WASTED aa membership”

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Posted 6 years ago

“Your service had been highly competent and extremely good value!”

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(Car Insurance) - Posted 6 years ago

“Woke up early on a Monday morning to got to work, noticed I had a flat tyre, opened my AA app and reported it which was very easy, it stated ETA in 30 minutes, 5 minutes later I had a call from the AA driver who was already outside my house. Amazing, efficient and a friendly service I would highly recommend the AA breakdown service”

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Posted 6 years ago

“AA rubbish setting up policy online! Did not get my policy through and had to phone few times. Then, the amount of passwords you have to enter each time I want to look at my policy is a big joke! Even when my policy is downloaded onto my laptop I still have to go through the whole process time and time again! It,s not a bank account just a policy!!! I will not be using the AA again for any items! Stay away if you have not got ten minutes each time you want to open your policy. Also you cannot see what you have set up! It does not show any excess what you have to pay in a claim!”

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(Home Insurance) - Posted 6 years ago

“Broke down on smart motorway at 0515, female alone, advised it would be 0755 till someone got to me, outside contractor arrived at 0650. Well done AA felt really safe, NOT. Called them at 0615 and asked them if it was the companies policy to leave females this long on a motorway for that length of time informed they would get a welfare check from a highway patrol, guess what, never came. Be aware the AA apparently have to put out work to other companies as dont have enough vans. This was 0515 on a Sunday morning imagine if during a working week. Please if you are female DONT use the AA look elsewhere for your safety on the roads as I will now.”

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Posted 6 years ago

“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”

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(Car Insurance) - Posted 6 years ago

“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”

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(Car Insurance) - Posted 6 years ago

“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”

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(Car Insurance) - Posted 6 years ago

“always helpful and kept informed no problems would highly recommend”

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(Car Insurance) - Posted 6 years ago

“Used them twice and both times out within 1 hour and both times fixed my issues, polite, frienldy and helpful, great service”

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Posted 6 years ago

“xx”

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(Home Insurance) - Posted 6 years ago

“Been a fully paid up member of the AA… Been a fully paid up member of the AA for Donkeys Years & never had to use their service. Returned from working away & my car won't start so gave them a call. "Sorry Sir we can't help you as your cars MOT has expired" Yes I'm well aware of that fact that's why I need to start my car so that I can get it MOT'd. "Sorry Sir Nothing We Can Do" You may want to think twice before renewing your AA membership. I have now cancelled my AA membership as it appears to be a complete waste of money & bordering on a Scam.”

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Posted 6 years ago

“I always thought the AA was a stand up firm...especially with their history. However my experience has been totally different. On my renewal (after a couple of years) I realised my bank offered cover with them as part of my bank account. I informed AA and I asked for them to end my cover. (Just after the renewal date) The AA’s response was “ not our problem” the fact that they had auto renewed my policy from my card was basically my fault. They would not cancel the policy therefore I had cover I did not need. I guess it is the AA’s policy to take the money whether or not it is required. One lives and learns in life I suppose. They will never hoodwink me again...nor my clients.”

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Posted 6 years ago

“Wonderful! Called at around 4, came and collected my keys as is walked home with kids, fixed the car and dropped keys back off. Was so easy and wonderful. Thank you for being brill”

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Posted 6 years ago

“I have been mis sold a car insurance policy , I have had £108 unauthorised funds taken out of my account for breakdown I never took out which I fact is a 200% increase on last year ! 5 hours later no call from a Manager and threatened with now a cancellation fee !! Just gets worse AVOID AT ALL COSTS”

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Posted 6 years ago

“WARNING TO ALL AA MEMBERS and potential AA members. Two weeks ago I had to call out the AA to try to resolve a problem with my car. The patrolman 'tried' to fix it (spent most of his time Googling the problem!) then took the car for a test drive, on his own. After he eventually left (having not cured the problem)I noticed a bad dent in the rear offside wing. There was also damage to the rear offside door handle resulting in me being unable to open the door. I called the AA claims dept., who started an 'investigation'. I submitted photographic evidence and an estimate for the repair. After a week they reported that the patrolman denied colliding with anything and that The AA would accept no liability. SO, if you do have to call out the AA and the patrolman takes the car for a test drive, make sure you take photos of the car before and after the drive. Or better still, cancel your membership and join the RAC or Green Flag.”

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Posted 6 years ago

“AA insurance renewal was so easy and straightforward ,also the insurance quote was good value , leaving opportunity to add extras ,including extra breakdown cover”

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(Car Insurance) - Posted 6 years ago

“Im not with the AA so who thinks I am? Lol”

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(Car Insurance) - Posted 6 years ago

“Horrendous, left in an unsafe and frightening situation. The short story....broke down on M40 on Tuesday, on my own (female). Advised AA nearly out of phone battery and told help within the hour. As AA hadn't arrived after one hour, managed to find someone walking their dog in a park at the side of M40 and called AA again from their phone and advised 10 minutes....I'd now been waiting nearly two hours on the motorway on my own. Pickup arrived, non AA personnel, advised AA would meet us when we arrived at Oxford services. We arrived at 1830, AA advised would now be there by 1920. After another call as they hadn't arrived by 1925, advised they would be there by 2020. I asked for the situation to be escalated, and was advised a manager would call me back, I'm still waiting for that call. Arrived home 2230, should have been back by 1700. A gold member who is now awaiting a response to complaint and won't be renewing their membership.”

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Posted 6 years ago

“I have been a gold card member of the AA for about 20 plus years and pay their expensive membership fees purely because I expect a better service from the most expensive service provider. In my opinion they have categorically failed to supply a competent service in that they could not provide me with anything that could be remotely called an "emergency" service at all. At 20.30 hours on a Thursday evening in the centre of Bristol I contacted the "emergency" service to report my cars failure to start. The operator informed me (barely audible above the noise of another operator talking to another customer very loudly) that someone would get to me in around 1 hour. I checked the app to be informed that they would not be coming out at all, in fact some local garage (unknown to me, but sanctioned by them) would be coming out instead. This I am not happy with but have no choice in the matter. 15 minutes later I get a call from some guy who says he's from the delegated garage. He informs me that he's busy and can't come out in an hour and with the familiar mechanics sucking in air sound he says he can't get to me until "oooooh at least around 23.00 hours." I have to be up very early in the morning for my commute to work and I'm afraid I cannot wait up for some unknown guy to turn up at around that time of night as I have to anticipate that he won't be able to get the problem solved and I need to make alternative arrangements for my commute long before that time. As a result I was forced to give up and cancel the "emergency break down service" altogether. So in fact the service I have discovered, is in more of an emergency than mine. They clearly do not have adequate facilities to honour their claims to provide a superior service and cannot cope with the most fundamental of your requirements, which is in fact provide an adequate service at all. I'm certain that if and when they reply to my complaint, they will inform me that due to unusually heavy demands on their service etc, draw my attention to various clauses and caveats in the contract and that they are under no obligation to provide a service in any fixed period of time etc. Be aware this is no longer a premium service and more of a payed subscription mass marketing operation with a constant bombardment of adverts for anything from baby clothes to holiday insurance. I am still waiting to hear from them concerning this matter.”

Helpful Report

Posted 6 years ago

The AA is rated 2.8 based on 2,042 reviews