The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WARNING TO ALL AA MEMBERS and potential AA members. Two weeks ago I had to call out the AA to try to resolve a problem with my car. The patrolman 'tried' to fix it (spent most of his time Googling the problem!) then took the car for a test drive, on his own. After he eventually left (having not cured the problem)I noticed a bad dent in the rear offside wing. There was also damage to the rear offside door handle resulting in me being unable to open the door. I called the AA claims dept., who started an 'investigation'. I submitted photographic evidence and an estimate for the repair. After a week they reported that the patrolman denied colliding with anything and that The AA would accept no liability. SO, if you do have to call out the AA and the patrolman takes the car for a test drive, make sure you take photos of the car before and after the drive. Or better still, cancel your membership and join the RAC or Green Flag.”

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Posted 5 years ago

“AA insurance renewal was so easy and straightforward ,also the insurance quote was good value , leaving opportunity to add extras ,including extra breakdown cover”

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(Car Insurance) - Posted 5 years ago

“Im not with the AA so who thinks I am? Lol”

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(Car Insurance) - Posted 5 years ago

“Horrendous, left in an unsafe and frightening situation. The short story....broke down on M40 on Tuesday, on my own (female). Advised AA nearly out of phone battery and told help within the hour. As AA hadn't arrived after one hour, managed to find someone walking their dog in a park at the side of M40 and called AA again from their phone and advised 10 minutes....I'd now been waiting nearly two hours on the motorway on my own. Pickup arrived, non AA personnel, advised AA would meet us when we arrived at Oxford services. We arrived at 1830, AA advised would now be there by 1920. After another call as they hadn't arrived by 1925, advised they would be there by 2020. I asked for the situation to be escalated, and was advised a manager would call me back, I'm still waiting for that call. Arrived home 2230, should have been back by 1700. A gold member who is now awaiting a response to complaint and won't be renewing their membership.”

Helpful Report

Posted 5 years ago

“I have been a gold card member of the AA for about 20 plus years and pay their expensive membership fees purely because I expect a better service from the most expensive service provider. In my opinion they have categorically failed to supply a competent service in that they could not provide me with anything that could be remotely called an "emergency" service at all. At 20.30 hours on a Thursday evening in the centre of Bristol I contacted the "emergency" service to report my cars failure to start. The operator informed me (barely audible above the noise of another operator talking to another customer very loudly) that someone would get to me in around 1 hour. I checked the app to be informed that they would not be coming out at all, in fact some local garage (unknown to me, but sanctioned by them) would be coming out instead. This I am not happy with but have no choice in the matter. 15 minutes later I get a call from some guy who says he's from the delegated garage. He informs me that he's busy and can't come out in an hour and with the familiar mechanics sucking in air sound he says he can't get to me until "oooooh at least around 23.00 hours." I have to be up very early in the morning for my commute to work and I'm afraid I cannot wait up for some unknown guy to turn up at around that time of night as I have to anticipate that he won't be able to get the problem solved and I need to make alternative arrangements for my commute long before that time. As a result I was forced to give up and cancel the "emergency break down service" altogether. So in fact the service I have discovered, is in more of an emergency than mine. They clearly do not have adequate facilities to honour their claims to provide a superior service and cannot cope with the most fundamental of your requirements, which is in fact provide an adequate service at all. I'm certain that if and when they reply to my complaint, they will inform me that due to unusually heavy demands on their service etc, draw my attention to various clauses and caveats in the contract and that they are under no obligation to provide a service in any fixed period of time etc. Be aware this is no longer a premium service and more of a payed subscription mass marketing operation with a constant bombardment of adverts for anything from baby clothes to holiday insurance. I am still waiting to hear from them concerning this matter.”

Helpful Report

Posted 5 years ago

“My car broke down this morning, so being a 'gold AA member' I rang the AA. Finally a young woman answered and took my membership number then she stated that the 'system was down' and that she would pass my details to her colleague who would then call me back. That was at 8.55 this morning and it's now 1.10 and I'm still waiting for that phone call! Good job I'm not still sat there in my car! I certainly will NOT be re-newing my AA membership (breakdown or insurance) next year. They are worse than useless!”

Helpful Report

Posted 5 years ago

“Horrendous all round service. Been messed about with a total of over 4 hours of phone calls. Basically had a battery fault on our bmw so called the Ars***les Anonymous. A patrol man came out,banged the alternator to get it going, thus causing the fault not to show. He deemed the alternator need replacing, and even quoted on his report that he gave the alternator a ‘bang’. Because of his incompetence our garage now can’t diagnose the fault, as the AA man told us would be the case. We have Breakdown repair cover but because of this buffoon’s actions we now can’t claim because he’s bodged it so the fault can’t be picked up. We’re now sitting ducks waiting for the car to breakdown again, as per their advice, until we can have it repaired. Been shoved from pillar to post since, with lots of promises and no actual result. I literally have never been so disappointed with a service. Mickey Mouse would be top employee on that joke of a firm.”

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Posted 5 years ago

“Good so far,the proof is at renewal date . !!!!!!!!!!”

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(Car Insurance) - Posted 5 years ago

“I was looking at taking a loan out through the AA, I was accepted and received the relevant email to confirm this......... ''That’s it for the application – just sit back, relax and your money should be in your account within two working days''. .....3 days later I still hadn't received any money so I decided to chase them up, to be told that they needed a copy of bank statements, which would of been fine if requested 3 days earlier, plus they said they needed to be posted - again more time wasted. I told them to forget the whole thing, I was then threatened with the: ''we ran credit checks and will affect any future loan applications and you will not be able to request a loan from us in the next month etc''. Don't you worry I will not be using the AA for any loans or recovery or anything else you happen to offer.”

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Posted 5 years ago

“So far easy process , happy with my policy”

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(Car Insurance) - Posted 5 years ago

“Very happy with The AA.”

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(Car Insurance) - Posted 5 years ago

“I renewed 2nd Aug and they have swapped my details with a relative then cancelled my cover without telling me. I discovered this by chance and now told it will take up 8 weeks to resolve and I will have no cover until then. Asked whether I should take out cover with someone else and what about my money and they said that they could not comment and manager would not call back”

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Posted 5 years ago

“AA have been easy to deal with any typos rectified easily other offers made but not pushed”

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(Car Insurance) - Posted 5 years ago

“Poor service, always delayed, quicker to just walk to destination, rude staff, no care or courtesy for the service. No one knows what they are doing. Completely rubbish service - definitely do not recommend - you may as well join the RAC who will also always be delayed but at least the membership cover is cheaper”

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Posted 5 years ago

“Be happy with my AA membership the fitter arrived very quickly to my house phoning before hand when he was going to arrive done his testing even though he knew possibly what trouble was told me that the battery was dead told me the options about purchasing a new one he fitted a new battery quickly all over in 20 minutes”

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(Car Insurance) - Posted 5 years ago

“Ill give the aa an aa+ rating for ripping people off,avoid”

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Posted 5 years ago

“No comments”

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(Home Insurance) - Posted 5 years ago

“Quick and easy to use cheep and money saving”

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(Car Insurance) - Posted 5 years ago

“Rang into cancel my breakdown cover as now included with insurance company, man on the phone was so rude, condescending and mocking me like I was a child when I said I wanted to cancel. Also started to bombard me with questions about my other breakdown company.”

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Posted 5 years ago

“Young motorist driving a company AA Insurance within 5 minutes of the incident and 20 minutes after I reported it, the AA came back to me to say the other motorist had admitted blame. My only complaint refers to the insurer - the AA was acting as agent for them.”

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(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,987 reviews