Name: The AA
Rating: 2.80

“Not impressed with the service I received I broke down at midday and ten hours later after no amount of lies I got home it was freezing cold I'm a diabetic I asked the company who finally rescued me to take me to a garage for a hot drink as had nothing to drink eat all day the answer I got was no but it was ok to be taken 20 miles extra out of my way so the moody driver could have his truck back I complained the next day to be offered out of the blue £200 I refused this I've now been offered £250 to end my complaint what an absolute joke lucky for them I didn't go into a diabetic coma or worse”

Helpful Report

Posted 6 years ago

“I’m waiting in my dead car as I write this. I was driving along and my car lost all power and gave out a huge cloud of blue smoke. I ground to a halt. It’s obviously terminal. I rang the AA and told them the problem and that I’ll need recovery. After 2 hours a patrol man turned up in a little van. I told him the same as I’d told the office. He said ‘you’ll need recovery, rang his office and left. I’ve now got another 2 hour wait for a recovery truck. Not happy.”

Helpful Report

Posted 6 years ago

“I ran out of petrol last night. Got through to AA within a minute. Advised to leave car. I was ten minutes from home. AA called two hours later to meet me back at car. The patrol man was very efficient, which took more than just putting his petrol in my car. He was very polite got car started eventually and off I went.”

Helpful Report

Posted 6 years ago

“I found them very friendly, and explained everything clearly to me. They made the whole process very straight forward to me. I was very happy with their se.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!”

Helpful Report

Posted 6 years ago

“Been a member since December 2018, I have the full cover including parts and labour and onward travel, a few months ago I was refused breakdown from 200 miles away from home on the basis that I have no mot and tax even though I did, I put in a complaint and after a few weeks I got told I did have mot and tax and got sent a measly £50 compensation cheque even thought it cost me over £400 to recover myself and my vehicle home from over 200 miles. A couple of days ago I broke down again and called the AA, they advised to send my car to a garage for repairs, once car was in the garage a independent technician came out who didn’t know how to do his job and probably was instructed by the AA find any issue not to pay out! They then rejected my claim on the basis that the issue was of wear and tear but prior to rejecting on that basis they advised me that the issue was ongoing when I put the car on the policy which is absolutely ridiculous as I did around 4000 miles since putting my van on this policy. Instead of renewing my policy this December I decided to take out another policy with a family member and they used the excuse that I used my new policy to make this claim on when in fact I used my old policy to make this claim on, which again they later confirmed that I used my old policy to make the claim on. After confirming With me on recorded phone calls that I used my old policy to make the claim on they brought up a new issue of wear and tear and that they won’t be paying out, ANY EXSCUSE NOT TO PAY OUT!! the issue was my turbo actuator, which snapped off the bolts and hinges and they are putting this down to wear and tear which is completely ridiculous. THEY JUST DO NOT WANT TO PAY OUT! STAY AWAY BEWARE! STICK WITH OTHER MAJOR RELIABLE BREAKDOWN SERVICES AS YOU WILL ONLY GET TROUBLE ONTOP OF TROUBLE WHEN DEALING WITH THE AA!”

Helpful Report

Posted 6 years ago

“automated telephone service is a nightmare ,makes me so angry having to wait for 15mins just for automated messages”

Helpful Report

Posted 6 years ago

“Wonderful service from the AA today. The engineer followed me to the nearest garage since he was worried my other tyre was not road worthy”

Helpful Report

Posted 6 years ago

“AS the other driver admitted fault we were advised to go thro claimfast instead of co-op. They produced a hire car which we did not want , took car for inspection and informed it was a write off due to age of car. When told we wanted to keep the car, they said would have to go thro our own insurance instead. The car was eventually repaired but we had to pay £350 excess. WE HAVE STILL NOT RECIEVED our monies after almost 6 months. AA legal team keep passing the buck back to claimfast. We will not re-new with the AA or the roadside assistance which we have had for 30 years.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I don’t know how the AA car insurance company gets above 1 star rating because it’s a total disgrace l cancelled my car insurance early after selling the car and the AA charged me £153 for the privilege disgusting I will definitely not be using the AA insurance company again.”

Helpful Report

Posted 6 years ago

“Had a breakdown last night, neaded to be relayed, I have relay plus apparently, relay plus is actually relay less, they only take you 15 miles, I needed to go 17 miles. Long and the short is it cost me £93 to upgrade to national recovery, £45 upgrade the rest was admin charge. Tried to find relay plus online, no mention what so ever only national recovery. I've obviously been mis sold a product. Be very careful if you upgrade there and then to national recovery cos you're stuck, they will only take you 50 miles, anything above this will be charged at £2.50 per mile.”

Helpful Report

Posted 6 years ago

“the AA is a RIP OFF, VERY LONG story short one of my sons called them after hearing some strange noise and he was concerned it would damage the engine if he continued to drive it, he was advised he could drive it the 10 miles home, the engine blew up less than 3 miles away from where he had called them, the AA with there top dog lawyers, have managed to escape responsibility for the blown engine, leaving him with out a much needed car not to mention the wasted cost of believing you are covered, then today son number 2 breaks down -1)cant fix it 2) tow truck has to stop less than half way home because he will go over permitted driving hours, cant get another truck till 3 am, 3)AA driver suggests they kip in car until it arrives, he has work in the morning, yet again, FAIL on both occasions it would have worked out to be a quicker response using local services, and cheaper in the long run than the WASTED aa membership”

Helpful Report

Posted 6 years ago

“Your service had been highly competent and extremely good value!”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Woke up early on a Monday morning to got to work, noticed I had a flat tyre, opened my AA app and reported it which was very easy, it stated ETA in 30 minutes, 5 minutes later I had a call from the AA driver who was already outside my house. Amazing, efficient and a friendly service I would highly recommend the AA breakdown service”

Helpful Report

Posted 6 years ago

“AA rubbish setting up policy online! Did not get my policy through and had to phone few times. Then, the amount of passwords you have to enter each time I want to look at my policy is a big joke! Even when my policy is downloaded onto my laptop I still have to go through the whole process time and time again! It,s not a bank account just a policy!!! I will not be using the AA again for any items! Stay away if you have not got ten minutes each time you want to open your policy. Also you cannot see what you have set up! It does not show any excess what you have to pay in a claim!”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Broke down on smart motorway at 0515, female alone, advised it would be 0755 till someone got to me, outside contractor arrived at 0650. Well done AA felt really safe, NOT. Called them at 0615 and asked them if it was the companies policy to leave females this long on a motorway for that length of time informed they would get a welfare check from a highway patrol, guess what, never came. Be aware the AA apparently have to put out work to other companies as dont have enough vans. This was 0515 on a Sunday morning imagine if during a working week. Please if you are female DONT use the AA look elsewhere for your safety on the roads as I will now.”

Helpful Report

Posted 6 years ago

“I was very disappointed when I moved home to learn I had to pay an admin fee to change my address.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Service is a little more expensive than others but lots of benefits if you have the card I save on meals out and car washes great service”

Helpful Report

(Car Insurance) - Posted 6 years ago

“The AA part was fine sadly they use a company called close brothers for finance and they are very poor in terms of service and will fine you extra at the drop of a hat. So what looks like a cheap deal will end up costing you more.”

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 29%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

The AA Reviews

Phone:

Email: