Name: The AA
Rating: 2.79

“Had a steering fluid leak, could not steer so called the AA. When the mechanic came, he told me that he ‘did not know where to start’ and would not even attempt to repair the leak. Told me to drive to a garage a few miles away, despite the fact that it was next to impossible to drive the car (over 2 tonnes!). As I had no option (apart from leaving the car where it was: I was not given the option of tow or recovery ‘that day’) I ended up driving the car to the garage. When they inspected it they found that a jubilee clip had come undone, ‘a simple job of 5 minutes, but would be easier using a jack’. They were shocked that A: the AA mechanic did not find it, let alone fix it (‘an easy roadside repair’) and B: he had got me to drive the car (apart from very dangerous, totally illegal). By the way, if you wish to complain, you have to wait for 8 weeks for a response (apart from an acknowledgment of receipt). And yes, I am a ‘gold member’. They are not what they seem, unfortunately”

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Posted 6 years ago

“As I have been driving for a great number of years, the premiums were always increasing. I found that the AA have provided me with the best quote for my needs. They were very easy to talk to, providing a great service.”

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(Car Insurance) - Posted 6 years ago

“Best ever Insurance value yet, looking to the same setvice.this year,”

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(Car Insurance) - Posted 6 years ago

“Easy to arrange and pay premium. Not had a claim hopefully never will, so not easy to judge performance.”

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(Home Insurance) - Posted 6 years ago

“Can’t be trusted!! Can’t be trusted!! My wife’s car broke down after dark on a busy country road in heavy rain. The AA refused to attend because she was lucky enough to stop on a garage forecourt which was much safer than the roadside. The AA said that they will not recover from a garage forecourt, even though the garage was closing. She was told by the AA that she should have stopped at the side of the road or in (an even darker) side turning. Fortunately a family member was able to rescue her. This was important as she was on her way home from Addenbrooke’s hospital. I will never use the AA again- they cannot be trusted!”

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Posted 6 years ago

“Purchased a new vehicle and had to change the insurance details. Completed this over the phone, no fuss and friendly service.”

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(Car Insurance) - Posted 6 years ago

“Great customer service when taking policy out.”

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(Car Insurance) - Posted 6 years ago

“Efficient and helpful”

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(Car Insurance) - Posted 6 years ago

“Easy to fill in forms Quick responce Very competitive”

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(Car Insurance) - Posted 6 years ago

“Ha pretty sure all of the bad reviews have been deleted or hidden! Nothing but stress with them today!! .... we broke down at 2pm And They first sent a van (after an hour and half) even though we said it was the clutch that had gone and it can’t be fixed. Then we had to wait a further hour and half for a recovery truck that would only take us to Uttoxeter services (20 mins down the A50 from where we were and then they said the next recovery would t get to us until 7pm from 5pm! Baring in mind I had two young kids. I ended up cancelling the recovery truck at 5:30 and organised Pooles Towing & Recovery (who also AA second tier, and every then AA wouldn’t authorise them to help) to get us who showed up within 20 mins!!!”

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Posted 6 years ago

“Ha pretty sure all of the bad reviews have been deleted or hidden! Nothing but stress with them today!! .... we broke down at 2pm And They first sent a van (after an hour and half) even though we said it was the clutch that had gone and it can’t be fixed. Then we had to wait a further hour and half for a recovery truck that would only take us to Uttoxeter services (20 mins down the A50 from where we were and then they said the next recovery would t get to us until 7pm from 5pm! Baring in mind I had two young kids. I ended up cancelling the recovery truck at 5:30 and organised Pooles Towing & Recovery (who also AA second tier, and every then AA wouldn’t authorise them to help) to get us who showed up within 20 mins!!!”

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Posted 6 years ago

“Hit a pothole 15th Dec on the M6 in the roadworks northbound at J13 which blew both offside tyres. After pulling over I called the AA. Despite informing them I was on the roadworks they said they would send a patrol. Highways England actually do the recovering from this section of roadworks and they turned up after 40mins and recovered me to Keele Services. I then had to call the AA again and tell them I was being recovered to Keele Services. About 45mins after being left at Keele Services a contractor sent by the AA arrived. Guess what???...he'd been told by the AA that it was a single puncture!!! So, he could not help and advised he would ring it through as a recovery job. Guess what???...no recovery came. So, I ring the AA again and they have no idea I'm waiting for recovery. I'm promised recovery within the hour. It's now almost three hours since I first called the AA for assistance and I'm still waiting for them to actually show some competence and recover me to my destination. Update - it's now 3hrs 40mims since initial call to AA. The AA app on my phone says recovery will not now be with me until 04:20am - that's 5hrs since I first called them!!! Update - Guess what??? First recovery driver who arrived at Keele Services could only take me the first 50 miles of the remaining 120 miles of my journey due to being on his limit of hours...just unbelievable!!! Now waiting in Lymm Truck Stop Services for a second recovery truck to do the next 70 miles to my destination. It's now 6hrs since I first called the AA and all I've had from them is utter incompetence and complete indifference!!! Update: After a further 2 hour wait the second recovery driver turns up and takes me the final leg of the journey arriving at 09:00am. The first call to AA was made at 11:20pm the previous night! So, to recap - On calling the AA at 11:20pm and clearly stating to them that I was in roadworks with a double puncture they do not tell me that the Highways Agency will recover me from the roadworks, they then send a contractor to the services area (where I've been recovered to by the Highways Agency) to fix a single puncture. When he arrives he sees it's a double puncture (as the AA have been told) and says the vehicle needs to be recovered. I wait...and wait - when I call the AA I discover they have not sent recovery and don't know anything about it. Three hours later recovery arrives but he can only take me 50 miles of the 120 miles to my destination. Once dropped off by first recovery driver I am forced to wait another 2 and a half hours for the second recovery driver. To top the whole experience off nicely the second driver turned out to be a miserable so-and-so who refused to turn up the heat any higher than what suited him thus causing a very cold journey in the back of his cab for 2 hours! It took over 9 hours for the AA to recover myself and my vehicle a distance of 120 miles which included waiting times of 5 hours for recovery trucks. Totally unacceptable and I am cancelling my membership. The worst experience I have ever had from any breakdown service in over 30 years of driving. To anyone contemplating joining the AA I would say this... DON'T!!! You've been warned!”

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Posted 6 years ago

“This AA car insurance was a huge saving on our LV insurance - we’d been with LV many years. Won’t really be able to judge value unless/until we have to claim. But certainly was efficient and easy to buy the policy”

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(Car Insurance) - Posted 6 years ago

“Had to call them out twice in the last 2 weeks. 1st time needed new battery, was quoted one from the van, but was more than happy for me to ring around to get cheaper, he had no problem with me doing that- 5 stars. Called out 2nd time for immmobilser issue, again guy was fantastic, all sorted and up and running again. While there he checked the car for other issues, and gave advice. Both times I had a repair man at the car within 20 minutes! Can't fault AA in any way !!! Thank you”

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Posted 6 years ago

“I've always found the AA helpful when I've been in trouble”

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(Car Insurance) - Posted 6 years ago

“Worst customer service 40 min wait to attend the call and recovery wait 6 hours, they expect people to sleep in their car in cold weather....”

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Posted 6 years ago

“Called at 20.45 as car broke down at side of road, I was told 22.30 bit annoyed as it was very cold, dark and deserted as park at 1 side warehouses at the other of me. Then I logged into the link they sent me and the time had went up to 00.05. I took a taxi home called AA breakdown they gave me an estimated time of 18.00 next day but I can wait a lot longer. Awful company tried to complain but can't until they attend my car tonight, I explained I'm disabled and care for my disabled son i need my car but been told it's possible for the same awful service again tonight. I am away to see if a garage can get someone to help me as AA breakdown won't”

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Posted 6 years ago

“Fabulous service by the AA on Saturday 7th December myself and 6 friends broke down on a roundabout in Cardiff, Keith came to our rescue in 15 minutes and took us to a safe area in a car park, the car couldn't be fixed so he took it to a Garage near our home in Pembrokeshire while we continued our stay in Cardiff, he messaged me to say he had dropped it at the garage, fabulous service thank you Keith and the AA”

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Posted 6 years ago

“I put Petrol in a Diesel, I was a member of the AA, they tried to charge me £220 claiming it was my own fault, when I contested the £220 they knocked it down to £185, it took him 20 minutes, a very simple operation, when I asked my local garage they said they do it for £60. 300% because you are stuck at the side of the road & you are fool enough to be a member of the AA.”

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