The AA Reviews

Name: The AA
Rating: 2.82

2.8 Rating 1,987 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problem whatsoever, straightforward, easy to understand and cheap.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“The AA diver towed me to my chosen garage driving far too fast and like an idiot! When we reached the garage he went up the kerb forcing my wheels to hit the kerb and damage my alloys. What a complete armature. Would not recommend. Cost me a lot money because of this clown.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Absolute scandal the aa debited £187… Absolute scandal the aa debited £187 from my account even though I told them I didn’t want to renew it because I got the Cover for £76 with another company i’ve tried phoning 3 time and was in a queue for around 30 minutes with no answer shameful.”

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Posted 5 years ago

“Very helpful when I inquired about taking out insurance and everything that I required was included in their quote.”

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(Car Insurance) - Posted 5 years ago

“Ease of free breakdown cover activation”

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Posted 5 years ago

“amazing service”

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Posted 5 years ago

“I would like to know Why the NHS get free recovery at the moment during covid 19. And Not Us Care workers or key workers. We work just as hard and have provided a service for those who need us in their hour of need.”

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(Car Insurance) - Posted 5 years ago

“no complaints”

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(Car Insurance) - Posted 5 years ago

“Always trust the AA to provide the right value and service. Good policy competitive with the bonus of go compare, guarantee bonus protection.”

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(Car Insurance) - Posted 5 years ago

“Cancelled my insurance and direct debit and they took money out of my bank account. Watch out they can find the call history”

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Posted 5 years ago

“very friendly and very helpful.”

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(Car Insurance) - Posted 5 years ago

“Customer service was very good, listening to our requirements and amending the policy to suit our needs, actually taking some cover off that we did not need and replacing with services that would benefit us,”

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(Car Insurance) - Posted 5 years ago

“Forced to sell my car after 10 months of policy - offered me a refund of £25 but cancellation fee of £30 during the Covid-19 crisis when I hadn’t been able to drive my car for 7 weeks (and forced to sell due to financial difficulty). Hasn’t refunded customers a penny despite saving themselves a fortune because of no claims. Not a trustworthy company.”

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Posted 5 years ago

“Make out they are the best. Until you have a problem.”

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(Car Insurance) - Posted 5 years ago

“very polite and easy to deal with”

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(Car Insurance) - Posted 5 years ago

“We had an accident in November 2019 Pheasant hit car it went into repair when it came back fuel was leaking from tank we had to take it to Renault as the AA and repairer both refused any responsibility and a rodent had eaten a hole in the tank my argument is that probably happened at workshop but both accepted no responsibility so we had to put 2nd claim in which I have disputed to no avail”

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(Car Insurance) - Posted 5 years ago

“Excellent, honest, well trained and England based staff.”

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(Car Insurance) - Posted 5 years ago

“Overall very pleasant experience.From start to finish.”

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(Car Insurance) - Posted 5 years ago

“The AA are no problem at all, I've had insurance with them and theyve always been very professional , and easy to work with.”

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(Car Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 1,987 reviews