The AA Reviews

Name: The AA
Rating: 2.79

2.8 Rating 2,035 Reviews

44 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 2,035 reviews

Customer Service
Communication Channels	Live Chat, Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought house insurance But For some reason I had Break down cover I not got a car or any motor The cancelled my house insurance as the wasnt money in bank to pay both So mad 😡 so one day I couldn’t find my papers what I was covered for so Called up was talked to rudely by a man he put phone down on me called agsin talked to a lovely lady Really help full She told me my house insurance was cancelled as the wasnt enof money in bank at the time 😬got told she will pass it to the complaints department how you want to be contacted this x that I said phone call x I’m not happy she said ok it could be a few days I Waited for a phone call of the aa team but didn’t call me then yo get a letter this morning saying nothing can be done takes the Hiss in my eyes I’m Not even insurance for my house Called today talked to a feller rude ill mannered again is that aa talked rudely by men 🤔 My mind boggles how this could happen x nothing put right The best not call me up asking do I want this insurance as the will get told fumming isn’t the word I’m A single mother of six kids one is disabled I could cry 😭 But I’m not”

Helpful Report

Posted 5 years ago

“Very good service easy to do and a very good price also I've got full breakdown cover for peace of mind”

Helpful Report

(Car Insurance) - Posted 5 years ago

“We had a bit of bother at first. But it was sorted out.”

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(Car Insurance) - Posted 5 years ago

“i have been with the aa breakdown service for many years never had any problems great communication turned up in good time great service so thought i would try the insurance happy with service good price”

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(Car Insurance) - Posted 5 years ago

“OK could be better”

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(Car Insurance) - Posted 5 years ago

“easy to deal with”

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(Car Insurance) - Posted 5 years ago

“Reasonable priced insurance, very happy.”

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(Car Insurance) - Posted 5 years ago

“Good price and dealt with quickly and efficiently.”

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(Car Insurance) - Posted 5 years ago

“Brilliant service!! Called up at 9:45 pm, arrived at 10:15-20 on time also traveled from the other side of the county, temporary fixed my awkward coolant leak and made sure I got home safe, didn’t get they guys name but 100% best service so far from any recovery service”

Helpful Report

Posted 5 years ago

“The Olly Patrol replaced the battery and after that the radio wasn't working. Olly lied about his actions and denies it too. AA has let me down and now not ready to compensate for the Radio Damage nor for the stress and anxiety they have caused. I would not trust them. Make sure you check everything before the Patrol leaves otherwise you will end paying for the cost.”

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Posted 5 years ago

“Not having any problems I can only say any communications I have had has given plenty of information about benefits of being a member of the AA”

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(Car Insurance) - Posted 5 years ago

“Change of vehicle....... therefore update insurance. I found the AA administrator (shane) extremely pleasant and very helpful, business carried out and completed quickly, Certainly I will use next year at renewal time.”

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(Car Insurance) - Posted 5 years ago

“Great no problem dealing with them”

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(Car Insurance) - Posted 5 years ago

“My dad an i were trying to jump start my mini one and forgot that we left the keys in the ignition then the keys got locked inside! I phoned the AA waiting less than a minute for someone to answer so i can explain what happens and within 15 minutes someone arrived! His name was Steve Spiller and he was very honest and genuine. He realized what had happened and we had a few laughs as i could've and should've phoned the AA to sort the problem! Steve was very persistent and professional not wanting to give up in retrieving my keys from the inside! Some time passed and eventually to much surprised he had managed to squeeze the keys between my drivers window! Id rate him 11 out of 10! top bloke, he turned a rubbish day into a great day. Many Thanks Rob”

Helpful Report

Posted 5 years ago

“I have made a claim under this policy. However I did not receive the refund of the excess I had to pay (£200). This seemed enormously complicated and did not come to fruition.”

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(Car Insurance) - Posted 5 years ago

“I have a membership with AA and I when I had a breakdown, I was told that they can fix in the part and my membership covered labour cost. Me and the AA guy drove to eurocar parts and then he fixed them in. Later I realised the prices that he fixed on did not match the price on eurocar parts website. I informed AA as soon as a I realised and the woman on the phone was even confused so she opened up a case. Later they sent an email explaining that Eurocar parts is their supplier but they charge through their own rates as they fit it In during the breakdown.... they are so SNEAKY. They charged me £110 extra on top of the parts! They said because i had a special membership i will only be charged for parts. This was misleading information, otherwise I would’ve never asked them to do it. If they ask you if they would like to fit in the parts, don’t go with them unless you mind them bumping you up heavily. Its disgusting what they done. You’re better off asking them what needs to be replaced and then asking your local garage person to do it!”

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Posted 5 years ago

“I've luckily never had to use their services so can't really comment further.”

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(Car Insurance) - Posted 5 years ago

“No problems so far”

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(Home Insurance) - Posted 5 years ago

“I havent had many dealings with AA but what dealings i have had were good”

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(Car Insurance) - Posted 5 years ago

“cover is good, and price is right”

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(Home Insurance) - Posted 5 years ago

The AA is rated 2.8 based on 2,035 reviews