Login
Start Free Trial Are you a business? Click Here

The AA Reviews

2.8 Rating 2,042 Reviews
44 %
of reviewers recommend The AA
2.8
Based on 2,042 reviews
Customer Service
Communication Channels
Telephone
Read The AA Reviews
Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

Write Your review

The AA 1 star review on 1st March 2026
Henry Foster
The AA 1 star review on 21st February 2026
Jax Atwood
The AA 1 star review on 21st December 2025
David D. Williams
The AA 1 star review on 11th October 2025
Tessa
The AA 1 star review on 21st September 2025
Johnny Dang
The AA 1 star review on 21st September 2025
Henry
The AA 1 star review on 12th September 2025
(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam
60
Anonymous
Anonymous  // 01/01/2019
My wife had an sp30 4 years and 11 months before and the excess charge was massive ..so i cancelled and used my prev insurer (LV ) for a much better price
Helpful Report
(Car Insurance) - Posted 5 years ago
Awkward when making a claim, too many issues + not enough resolutions. Not recommended.
Helpful Report
(Car Insurance) - Posted 5 years ago
I moved house and The AA wanted to charge me almost the same fee that I paid for the insurance for a year.... ridiculous. When I called them to clarify and negotiate, the customer service offered two options: To pay this unfair offer, or cancel the policy. I chose to cancel and contracted another company. Never again AA.
Helpful Report
Posted 5 years ago
Changed my car,insurance details for my new car done very quickly over the phone hassle free.
Helpful Report
(Car Insurance) - Posted 5 years ago
I have house insurance with AA and am very happy with the service I have been getting from them.
Helpful Report
(Car Insurance) - Posted 5 years ago
Easy to use .easy to set up .not had to claim so cannot comment on how they are . Was best cover and most comprehensive at the time .
Helpful Report
(Car Insurance) - Posted 5 years ago
Hoping to get a new and same price for my next renewal
Helpful Report
(Car Insurance) - Posted 5 years ago
Bought house insurance But For some reason I had Break down cover I not got a car or any motor The cancelled my house insurance as the wasnt money in bank to pay both So mad 😡 so one day I couldn’t find my papers what I was covered for so Called up was talked to rudely by a man he put phone down on me called agsin talked to a lovely lady Really help full She told me my house insurance was cancelled as the wasnt enof money in bank at the time 😬got told she will pass it to the complaints department how you want to be contacted this x that I said phone call x I’m not happy she said ok it could be a few days I Waited for a phone call of the aa team but didn’t call me then yo get a letter this morning saying nothing can be done takes the Hiss in my eyes I’m Not even insurance for my house Called today talked to a feller rude ill mannered again is that aa talked rudely by men 🤔 My mind boggles how this could happen x nothing put right The best not call me up asking do I want this insurance as the will get told fumming isn’t the word I’m A single mother of six kids one is disabled I could cry 😭 But I’m not
Helpful Report
Posted 5 years ago
Very good service easy to do and a very good price also I've got full breakdown cover for peace of mind
Helpful Report
(Car Insurance) - Posted 5 years ago
We had a bit of bother at first. But it was sorted out.
Helpful Report
(Car Insurance) - Posted 5 years ago
i have been with the aa breakdown service for many years never had any problems great communication turned up in good time great service so thought i would try the insurance happy with service good price
Helpful Report
(Car Insurance) - Posted 5 years ago
OK could be better
Helpful Report
(Car Insurance) - Posted 5 years ago
easy to deal with
Helpful Report
(Car Insurance) - Posted 5 years ago
Reasonable priced insurance, very happy.
Helpful Report
(Car Insurance) - Posted 5 years ago
Good price and dealt with quickly and efficiently.
Helpful Report
(Car Insurance) - Posted 5 years ago
Brilliant service!! Called up at 9:45 pm, arrived at 10:15-20 on time also traveled from the other side of the county, temporary fixed my awkward coolant leak and made sure I got home safe, didn’t get they guys name but 100% best service so far from any recovery service
Helpful Report
Posted 5 years ago
The Olly Patrol replaced the battery and after that the radio wasn't working. Olly lied about his actions and denies it too. AA has let me down and now not ready to compensate for the Radio Damage nor for the stress and anxiety they have caused. I would not trust them. Make sure you check everything before the Patrol leaves otherwise you will end paying for the cost.
Helpful Report
Posted 5 years ago
Not having any problems I can only say any communications I have had has given plenty of information about benefits of being a member of the AA
Helpful Report
(Car Insurance) - Posted 5 years ago
Change of vehicle....... therefore update insurance. I found the AA administrator (shane) extremely pleasant and very helpful, business carried out and completed quickly, Certainly I will use next year at renewal time.
Helpful Report
(Car Insurance) - Posted 5 years ago
Great no problem dealing with them
Helpful Report
(Car Insurance) - Posted 5 years ago
The AA is rated 2.8 based on 2,042 reviews