The AA Reviews

Name: The AA
Rating: 2.78

2.8 Rating 2,042 Reviews

44 %

of reviewers recommend The AA

Company Reviews

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Metrics

2.8

Based on 2,042 reviews

Customer Service
Communication Channels	Telephone

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Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems setting the insurance up, and fortunately i have not made any claims therefore i cannot make any statements regarding AA service in that respect.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Everything clear and easy to follow when taking out the policy. No claim made so no info.”

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(Home Insurance) - Posted 5 years ago

“Excellent service, first time I've had to ring AA, they turned up exactly on time, felt very reassured when I rang up as I was on hard shoulder of motorway, the gentleman who turned up was so nice, his first main concern was my safety, highly recommended!!”

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Posted 5 years ago

“Very easy to use. Get a good deal. I always use go compare every year when renewing my car insurance.”

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(Car Insurance) - Posted 5 years ago

“The AA policy is to rip existing customers off. Quote last year £137.19. Quote this year £170.30. Went on Compare the Market and Confused. Accepted cheapest quote at £106.43 with Zenith. Emailed the AA to end insurance advising amount of new quote and that's when they offered a revised quote of £105.87, which is £64.43 lower than their quote. Too late buddy - gone with Zenith. What a rip-off”

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Posted 5 years ago

“Very easy to use on website...not had any claims so cannot judge their customer services. Cheaper insurance than anywhere.”

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(Car Insurance) - Posted 5 years ago

“Unfortunately because of Covid I’ve not been driving ... so paid out really for nothing., hopefully get a good price later this year !”

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(Car Insurance) - Posted 5 years ago

“Expensive but they were always good when I was a member before, so I trust they will be again.”

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(Car Insurance) - Posted 5 years ago

“AA Insurance - three weeks after my accident I have been sent round and round in circles by AA insurance and the other two companies that underwrite AA insurance with my car still sitting outside waiting to be repaired. I have always had great service from AA breakdown cover and so for the last 2 years have used AA insurance for both my car and house - never again.”

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Posted 5 years ago

“Our car lost power on a busy motorway around 6.20am and we pulled into the hard shoulder. Called AA as a member and they said because we are on a busy motorway it would be a priority. We ended up waiting close to 2 hours on the hard shoulder outside the car on a fence in the cold before a breakdown vr hike arrived. When I spoke to an AA representative all she said it’s that we don’t have as many breakdown response at this time of the day Tg”

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Posted 5 years ago

“Great east service .. good price”

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(Car Insurance) - Posted 5 years ago

“Great price combo with breakdown cover.”

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(Car Insurance) - Posted 5 years ago

“Easy clear site to use, we had no problems.”

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(Car Insurance) - Posted 5 years ago

“Over two hours to reach us. They sent a car repair company, whi hadn't got a clue. He was on Google trying to find where the fuse box was. Couldn't fix it, Told us to ring AA back.”

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Posted 5 years ago

“Very good service from AA”

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(Car Insurance) - Posted 5 years ago

“My claim was only for windscreen replacement. No problems.”

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(Home Insurance) - Posted 5 years ago

“Car insurance is something you buy hoping never to use , but if you do you want something you can trust.”

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(Car Insurance) - Posted 5 years ago

“I been wait to be recovered by the AA since half 4 this afternoon am at the bottom of North Wales am still waiting here there not getting here till half 1 in the morning it a 2 and a hour drive back to Manchester am sat in my van its freezing”

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Posted 5 years ago

“I hope I get same excellent value as I did this time.”

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(Car Insurance) - Posted 5 years ago

“Very impressed with the quick response. Mike was very polite and professional. Thank you AA and Mike for the excellent service”

Helpful Report

Posted 5 years ago

The AA is rated 2.8 based on 2,042 reviews