The AA Reviews

Name: The AA
Rating: 2.83

2.8 Rating 1,951 Reviews

45 %

of reviewers recommend The AA

Company Reviews

Questions

Metrics

2.8

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
Documents Delivered On-time	Greater than 35%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Avg Email Response Time	-1 hours
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

03300 531 100

Email:

customer.solutions@theaa.com

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good would recommend it.”

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(Car Insurance) - Posted 3 years ago

“Very very Happy with AA Car insurance ...”

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(Car Insurance) - Posted 3 years ago

“Just to rub salt into my wounds, after flattening my car battery in a shopping centre car park, by leaving my headlamps on. I was then accused of bribery by an AA van driver who was about 4 spaces and a car length away. He would have lost his job apparently. Sacked because he helped start up someone's car. What kind of shambles is this anyway. Stick yer AA and yer job where the sun don't shine.”

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Posted 3 years ago

“Excellent customer service representative Mark one of the AA team mechanical engineer had done hard work”

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Posted 3 years ago

“Not spoken to anyone did it online and all I get from AA is emails trying to sale me more insurance”

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(Car Insurance) - Posted 3 years ago

“First class service. Informed by the agent someone would assist us at home with our puncture by 6.50pm. Richie arrived before that. Swiftly sorted our puncture. Very polite, friendly and professional.”

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Posted 3 years ago

“It has been reassuring to have AA cover although I haven't been anywhere due to the Pandemic so I can't comment on their service.”

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(Car Insurance) - Posted 3 years ago

“Very nice staff to talk yo on the phone and very helpful .”

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(Car Insurance) - Posted 3 years ago

“I chose the AA as it was a good price, not the cheapest but good and a known reliable company. I renewed without hesitation because there was no massive increase in price”

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(Home Insurance) - Posted 3 years ago

“Good value easy to use”

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(Car Insurance) - Posted 3 years ago

“Dont go with them. They take ages to answer phones,and the patrol men are alot to be desired. Cheeky,moody. They lied about me being abusive to them, which I certainly did not. Due to the lies I have been banned from the aa. That's terrible. They treat customers like rubbish. Dont use them!!”

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Posted 3 years ago

“Getting in touch with them was a nightmare was waiting over one and a half hours to finally get through. Policy itself is cheap but the extras come expensive.”

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(Car Insurance) - Posted 3 years ago

“AA insurance seems to be good though i havent made a claim yet and im waiting to see what the renewal quote will be”

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(Car Insurance) - Posted 3 years ago

“1st class service”

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(Car Insurance) - Posted 3 years ago

“Very hard to speak to any one, charge you for any changes which eventually makes the cost dearer than other companies. Would not use the AS again. I expect problems when my policy ends. Beware!!!”

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(Car Insurance) - Posted 3 years ago

“Probably one of the best car insurance provider I've had staff are very friendly and pull out the stops to keep me rolling on the road would highly recommend using aa for insurance and breakdown cover.”

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(Car Insurance) - Posted 3 years ago

“Good and cheapest car insurance got through the confused.com”

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Posted 3 years ago

“David rescued me when I had run out of petrol,having left my handbag elsewhere-and my husband had removed my "emergency money" from the car !!!! This was on 4.6.2021.He could not have been kinder and more professional.It was getting dark and I was still far from home after a long and difficult journey.THANK YOU SO MUCH,DAVID.Job no:10983”

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Posted 3 years ago

“Very bad on timing, when I could I said the car was smoking can't be driven no need to send out a mechanic need a recovery truck, waited 3 hours middle of the road in in the cold at mid night on a un safe road very un happy they were very good on timing before very disappointed”

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Posted 3 years ago

“Stay well away left me and my children in side of a busy a road then to get told not to ring them back they have passed me over to a local garage so they can’t help I need to ring them why join aa just let them use third party’s just sign up with one of there partners directly”

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Posted 3 years ago

The AA is rated 2.8 based on 1,951 reviews