The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,068 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,068 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only kind of chili to buy, is fresh hatch. We now have a less expensive way to receive it all the way to Florida!”

Helpful Report

(Hatch) - Posted 1 month ago

“I ate two and I enjoyed eating them. It's great to have Southwest food again.”

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(Hatch) - Posted 1 month ago

“Thank you so much . I am excited to try this new flavor. I cant wait for the 10# fresh chilis in July. 😊”

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(Hatch) - Posted 1 month ago

“The chili I get in the jar is close to the taste of the fresh roasted chili I go to Santa Fe for”

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(Hatch) - Posted 1 month ago

“I found the customer service absolutely phenomenal. They corrected an issue immediately with no issues. Wonderful company!!!”

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(Hatch) - Posted 1 month ago

“Extremely dissatisfied with the quality of my food delivered last week. I was sold Green Chile Stew and Chile Rellenos from 2025 season. I am a returning customer and my first order was very hot that my eyes teared and my nose ran like it should. I used to live in Santa Fe and Albuquerque for years. Your new season is next month. Why was I not told I was paying for last years crop. You should have never sold it until at least July. My Green Chile Stew had NO heat and after defrosting the bag was only half filled. I asked for a refund and was given a reply that was totally unacceptable. Therefore without decent customer service from you, I have no choice to write poor reviews everywhere I can.”

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(Hatch) - Posted 1 month ago

“Great service!”

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(Hatch) - Posted 1 month ago

“good morning i received my order thank you, but the tamales were not good at all sorry there was hardly any meat in them. the outside did not taste good at all. if i may i would stick to growing your chili's but keep the cooking to someone eles.:)”

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(Hatch) - Posted 1 month ago

“Very good chili rellenos. Arrived frozen, taste great, and arrived the next day. Very happy with my purchase. Thank you.”

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(Hatch) - Posted 1 month ago

“The chile is awesome! I received in less than a week and it was packaged very well. Not much chance of breakage. Thank you!”

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(Hatch) - Posted 1 month ago

“Highly recommended”

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(Hatch) - Posted 1 month ago

“I ordered a large box of medium Big Jim Chilis from this company. Spent hours roasting cleaning and vac sealing only to find out the chilis had zero flavor and no heat. I have been buying Hatch Chilis for around 50 years and have never experienced this. I suspect you never rotate your crops and have ruined the soil these were grown in. I was offered a 20% discount on future purchase but why take the risk, just buy elsewhere.”

Helpful Report

Posted 1 month ago

Hi Michael, We are so sorry to hear about your chiles not being the heat you expected. In the 2025 Fresh Hatch Green Chile season, it was a wet season, thus causing our chiles to be less spicy. We truly apologize and if there is anything we can do for you please let us know.

Posted 1 month ago

“Hatch Chile store is a great business. Prompt service. Great products. We just received our onions. They are massive. We love doing business with them and look forward to purchasing more onions and other products.”

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(Hatch) - Posted 1 month ago

“I have enjoyed the NM Hatch onions in the past. Our family is from Carlsbad an havin home grown products to enhance our Chiles is awesome. We journey most years back to NM at chile harvest time to get my sacks of green & red hatch Chiles. & too visit family. This year we can’t make the journey so ordering from the hatch Chile store will be our priory this year.”

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(Hatch) - Posted 1 month ago

“Great company! Everything I have bought has been WONDERFUL!! I love the chunkiness especially in The salsa. I use the salsa at least four to five times a week. The salsa is great in scrambled eggs! And I also love the big Jim All the items are so flavorful and I would recommend any of these items! Also the shipping has been wonderful. No broken jars etc.”

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(Hatch) - Posted 1 month ago

“I received my hatch chilies, and they are very good. I was a little disappointed in the amount of chilies I received versus the price that I paid.”

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(Hatch) - Posted 1 month ago

“Fantastic product and fantastic service”

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(Hatch) - Posted 1 month ago

“I was so worried I'd be without my cherished roasted Hatch green chiles when we moved to NC. Found the Hatch Chile Store and quickly ordered. Conveniently frozen in 1 lb bags, they arrived still frozen solid. Great communication as to shipping dates. We thawed a bag at a time. I'm happy!”

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(Hatch) - Posted 1 month ago

“Hatch Chilie products are excellent and their store makes sure you get your products quickly, well packaged and as fresh as possible. Their products are available locally as well depending on where you live but they don't always have a complete selection.”

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(Hatch) - Posted 1 month ago

“The products are authentic and delicious! I had a shipping issue and customer service stepped in and resolved the issue. I will definitely buy from them again and again.”

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(Hatch) - Posted 1 month ago

The Hatch Chile Store is rated 4.7 based on 13,068 reviews