The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,492 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Joshua R

Debra B

Tony D

GREGORY L

1773

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for asking. I think I must have received Mild Hatch instead of Hot Hatch, as my hands didn't burn while cutting the Peppers up like they usually do. Between that and My Daughter-in-law wanting to add an extra Bell Pepper to each recipe, my Hot Sauce turned out tasting like Chow Chow. Guess next time I'll have to order X Hot. The Pepper arrived about the 2nd or 3 day.”

Helpful Report

(Hatch) - Posted 3 hours ago

“Hello, Flavor was good. The problem i had was that I bought hot chile and paid a lot for it, and it had no heat to it. For the price and what I received, I probably will not be a return customer.”

Helpful Report

(Hatch) - Posted 5 hours ago

“Excluding the quality of the peppers, custormer service failed to cancel the order. The website order page doubled my order and I was unable to 'delete' an item. I sent the company an email requesting a cancellation. Days later I received an email asking me if I wanted to delete an item, of which I replied. Then I was told "too late". So I received 10# of peppers for $155. If I wanted 10# I would have ordered a 10# box and not 2-5# boxes.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Far too long for delivery..If product was out of stock I should have been notified immediately so I could make other plans.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Service awesome. Shipping awesome. The Chile this year so far was disappointing, perhaps due to harvest. Will try again later in the season.”

Helpful Report

(Hatch) - Posted 3 months ago

“The fresh chile is always great every year The issue is that we are left uninformed at important moments. I know its not yur fault because o nature and other things but It would be nice if you sent out a mass email to all of your affected customers that you are not shipping due to rain or whatever just to keep us informed. 3 expected time frames have now passed this year....good thing is that I have finally figured out how to grow it in Virginia in my garden....so if the customer service issues remain then, that's it.”

Helpful Report

Posted 3 months ago

“Just received my order of HOT chiles. Flavor was awesome...heat? non existent. I know heat level is subjective, but these are completely uninspiring. Maybe good for a filler but... :/”

Helpful Report

Posted 4 months ago

“Love the product, however I said extra to get it in 3 days and it still took a week. Was a gift and it arrived late, fir some reason.”

Helpful Report

(Hatch) - Posted 8 months ago

“The jar of green chili sauce was kind of sweet tasting. The regular green chili's in jar was good mixed my own meat and garlic an onion power and cooked was really good. Wish I would of got the hot.”

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(Hatch) - Posted 8 months ago

“Products not that good. Won’t order again.”

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(Hatch) - Posted 9 months ago

“We have not tried the frozen chilies yet. The chili rellenos had a bit too much flour for me. The chilies themselves were rather tough, and had to be cut with knife and fork. I think this is just part of the process of needing to make them, then freeze them. I’ve made chili rellenos myself, and they are primarily an egg/egg white batter and then fried. Keep trying!”

Helpful Report

(Hatch) - Posted 9 months ago

“Hi. I’ve ordered from you before and the chile was delicious. The chile I just ordered was medium but is not hot at all. It also has no flavor. I grew up in Las Cruces and love chile. It very disappointing. Thanks. Lori Luschei”

Helpful Report

(Hatch) - Posted 9 months ago

“The chilli/cheese tamales were very disappointing. No cheese very little chilli. Basically a tamale wrapper with corn meal. I don’t mind spending a lot for good quality, but this was not quality.”

Helpful Report

(Hatch) - Posted 9 months ago

“Chimchangas and rellenos are excellent but shipping is outrageous. They won't allow you to use your reward points on sale items and that is price gouging in my book.”

Helpful Report

(Hatch) - Posted 10 months ago

“Shipping took way way way too long. It didnt even leave your store for 3 days after ordering.”

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(Hatch) - Posted 10 months ago

“The chile was excellent but it took them two weeks to ship it!”

Helpful Report

(Hatch) - Posted 10 months ago

“I was disappointed with the tamales. They are bland and dry . But your store and staff are fine 🙂”

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(Hatch) - Posted 10 months ago

“Your prices are higher than your competitors in the area”

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(Hatch) - Posted 11 months ago

“I loved the 325 I knew it would b good took forever to get it. Due to a few things. All in all I love it and will b trying it again”

Helpful Report

(Hatch) - Posted 11 months ago

“Doug Prosser My recent experience has been a nightmare. I did NOT receive the correct order that I ordered on the 1st of December and it took 19 days to get it. I still should have 5 FIVE jars of chiles coming. Hatc-264867”

Helpful Report

Posted 11 months ago

The Hatch Chile Store is rated 4.7 based on 12,492 reviews