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The Hatch Chile Store Reviews

4.7 Rating 10,854 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,854 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

The Hatch Chile Store 5 star review on 9th April 2024

The Hatch Chile Store 5 star review on 28th March 2024

1531

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Hatch green chili stew on 3/18 and it was confirmed. I have not heard anything since then.”

Posted 2 weeks ago

I'm sorry you haven't received your order. Our Hatch Green Chile Stew is currently on preorder and is expected to ship in mid-April. There is a notice about this during checkout. We expect to have it ready in the next 2-3 weeks. We promise to email you an update as soon as it is ready. Please let us know if you need anything else in the meantime. We truly appreciate your patience. The Hatch Chile Store

Posted 2 weeks ago

“I have not received my order. Weather issues. It will need to be sent again.”

Posted 2 months ago

Hello Martha, We are very sorry to see that your order was delayed in transit by the shipping carrier. We try our best to ensure exceptional service, but once the package is in the hands of the carrier, it is out of our control. We want to resolve this so we are reaching out to you directly. We look forward to hearing from you. The Hatch Chile Store

Posted 2 months ago

“As of writing this, I haven’t received my products. Website says order was delivered. UPS says shipment was cancelled. Paid for shippment assurance. Funny thing is that I get a prompt to review the products and I haven’t received them. So far not impressed.”

Posted 2 months ago

“You are too expensive”

Posted 3 months ago

Thank you for your honest feedback. We assure you that we offer the best price possible on our New Mexican foods. From the packaging to the carrier fees, shipping perishable items on dry ice is expensive. We use distribution centers nationwide to offer free shipping on all perishable products. We also do all the roasting, peeling, and packaging of your authentic Hatch Green Chile and the other dishes we make with them. We hope this helps you understand that our price is not unnecessarily inflated and that it is necessary for a small business like ours to be able to offer high-quality, perishable products.

Posted 3 months ago

“I realized that after two attempts to change my shipping address, that it had NOT changed after order confirmation. I wrote three emails, called twice on the weekend. Yes they were closed. I called twice, once before 8:00am, when they open and once at 8:05am. I left messages. At 7:49 am the email was sent to verify a shipping label was created. At 8:08am an email was sent saying they could do nothing but charge me $50 more to change the shipping address. I expressed my disappointment in their business practices and customer service. I got no response, no accountability NOTHING. HORRIBLE BUSINESS PRACTICES. Update. They responded and took the $50 charge off. Thank you I am hoping for a great product.”

Posted 3 months ago

“Since our trip to NM in October we have been obsessed with Hatch red chili. We were very excited to get our two orders for the red chili pork tamales for Christmas eve. My husband was born and raised in NM. Unfortunately, we were very disappointed. We found the tamales to be dry, not enough filling and no more red chili flavor than any other tamale we have had in Oregon.”

Posted 3 months ago

“Broad selection of unique Hatch Chile-based products. The freeze-dried salsa is amazing as are the Red Chile Pecans. Looking forward to steaming up some of the Cheese- Green Hatch Chile tamales. Unfortunately the Chile Rellenos just don't cook up well in my air fryer: very bready dough that never crispens and waaaaaaay too many seeds inside. Just inedible. That $70 would've been better spent on more tamales, maybe the delicious-sounding Pork ones.”

Posted 3 months ago

Hi Shari, Sorry to hear that you did not like the rellenos. Do you still have some? If so, I recommend giving them at least 15 minutes outside of the freezer to defrost, then pan-frying them or baking them in the oven. This might help to cook them more thoroughly. Please let us know if there is anything else we can help with! The Hatch Chile Store

Posted 3 months ago

“I got the Chile Rellenos because I have enjoyed them in the past. It seems that they changed the recipe as the dough coating was much heavier and doughy than it was previously. I didn't enjoy them that much.”

Posted 3 months ago

“The order took a little too long to deliver. However the product is exactly what I was told I was buying. Over all very good.”

Posted 4 months ago

“I very much enjoy your products, but it seems to me that when someone is ordering gifts from your company online to be given to a third party, your website should have some place for the customer to fill out notifying who the gift is coming from so that the third party receiver of the gift knows who it is from.”

Posted 4 months ago

Hey Robert, We appreciate the feedback! We hear you and this is something we would love to implement in the future. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 3 months ago

“As a family we would make tamales every holiday season. Missing that tradition I order tamales from the Hatch Chile Store. Sad to say I was a little disappointed. The masa stuck to the husks in the chicken green chile tamales & the masa was extremely crumbly and dry, not moist at all in both the green chicken chile and red chile pork tamales. However the masa did not stick to the husks in the red chile pork. The pork tamales also has a lot more flavor than the chicken tamales.”

Posted 4 months ago

“The items were out of dry ice, and already thawing. We had barely damp, cool, packing insulation around the product. No dry ice visible.”

Posted 4 months ago

Hi Barbara, Thanks for reaching out! I'm so sorry about the way your order arrived. Typically orders for frozen products arrive cold with a small amount of dry ice left in the box. As long as they are still cold to the touch, then they are safe to refreeze and consume. We never recommend our customers consume a product if it arrives warm and spoiled. If it arrived totally warm, we are happy to reship it to you right away. Please let us know how we should proceed here! - The Hatch Chile Store

Posted 4 months ago

“Second year and probably the last Last year ordered hot it was mild at the worst and this year hot was a little better but not much. Order received on time but paced with ice that had melted but chili appears to be ok.”

Posted 4 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 4 months ago

“Store sent stuff quickly, so that's good. The Chiles Rellenos were not great. The peppers were so fibrous they could barely be cut. Too much coating and too little cheese.”

Posted 4 months ago

“Beautiful fresh chili peppers packaged to preserve. I wish (and thought) this wreath would be larger in circumference”

Posted 4 months ago

“Still waiting to receive my ristras. They left Nov 7th and it's Nov 13.”

Posted 5 months ago

Hi Susan, We ship all of our ristras UPS Ground unless a quicker shipping option is chosen at checkout. We do not have any control over the transit times once it is in UPS's hands. If there are any issues with the delivery, please let us know! The Hatch Chile Store

Posted 5 months ago

“Ordered one green and one red sauce Receives two different green sauces”

Posted 5 months ago

Thank you for providing honest feedback. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 5 months ago

“I love the chili but not the months long delay”

Posted 5 months ago

“The store offers great NM type products but the scoville range is way off. Medium chilies are very mild. There needs to be a way to determine how spicy a chili is prior to selling it so orders are precise.”

Posted 5 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 5 months ago

“Most of them were very good ; had to throw away about 8 peppers that were starting to rot. Never buy again.”

Posted 5 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 5 months ago

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The Hatch Chile Store is rated 4.7 based on 10,854 reviews