The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,993 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th September 2026

1932

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent the wrong order. I've written and call and have not recieved a response. You may be a small family owned store but bad service is bad service. On this servey there should be a "Was your order correct?" It was not!”

Helpful Report

(Hatch) - Posted 1 day ago

Hello Mr. Hawley, I am so sorry that happened. I sent you an email. I have set up a reshipment for you for the correct item. Best, The Hatch Chile Team

Posted 1 day ago

“I was not happy with this year’s order the chilies or much smaller. I thought I had ordered 10 pounds. I received five could’ve been my fault. However, the actual content was dissatisfying and I understand you had a problem with your crops this year, but nonetheless had I’ve been told I probably would’ve waited till next year.”

Helpful Report

(Hatch) - Posted 1 week ago

“The chile I received was not fresh as I was expecting coming straight from the store and not the local market which were better. I'm not sure if it was just the batch I received. I ordred HOT and Extra HOT. I was really excited as I love green Chile. Not only were they bad the delivery was delayed several times.”

Helpful Report

(Hatch) - Posted 1 week ago

“Call made cancel my order and only cancel 1 the other one was delivered and would not take it back. I was told sent it was delivered I had to keep it and I already paid for it.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Hello First let me say the lady on the phone is nice and apologetic, so this doesn't relate to her. I placed an order May 13th and it was supposed to ship the following week. It was shipped in the first week of July, it was shipped late in the week before a holiday weekend and UPS had to discard the rotten food. Now it's August 22nd and I still haven't received any chimichangas. After all this time and patience I think you should compensate me with a triple order of chimichangas. The only reason you have received more than one star is because of the nice lady on the phone, she deserves a raise for being in the middle of this blunder.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Thanks for the product. I requested hot, the hot is mild if even that. Come on guys, I'm missing NM chile and this did not satisfy my craving. Give me the heat!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Ordered chili cheese enchillas. TOO MUCH MASHA>”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I will be returning about 1/3 of the order. They were old, dry and black.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Hatch/cheese tamales dry as sawdust.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I can't seem to get a call back or anyone to answer the phone. I received an email stating you were shipping a replacement order on 8/19/2026 but have not gotten a shipping number or any communication since receiving the email.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“We order chile every year from you. This year. One of our boxes of chike was molded. Several Chiles were mushy & soggy. We were still able to roast some of the Chiles. Packaging & shipping went longer I believe. We will still order chile from you but was disappointed with the one box out of the 2 that we ordered. I will tell you. We ordered extra hot & it is extra hot We love it.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“The Hatch Chile arrived fresh and on time. I had originally provided a wrong shipping request time (not overnight) and later found my error. I contacted The Chile Store and explained my mistake and was very pleased that they would correct the shipping time. Superior customer service AND an exceptional product. Will order again next season!”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Not happy. Ordered medium, got hot instead. Wouldn't have minded it but my gastrointestinal issues won't let me. I called, was offered a 40% discount if I wanted it. No thanks, I'm already out $100.00, too bad, to they were beautiful”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Was spoiled. Very bitter”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Box was open and slightly crushed; probably lost some chile. I emailed the company with pictures and Owner said I should have opted for the more expensive shipping method (overnight) so this wouldn’t have happened. I will find another company to buy my chile from next year.”

Helpful Report

(Hatch) - Posted 3 weeks ago

“Got my Hatch Chiles in today. Beautiful. Too bad I received hot instead of medium like I ordered. As someone with gastroenteritis I would not order hot. Did call the number given, no help, was offered a 40% discount on another 10 lbs. Thanks, but no thanks. SO looking forward to them, when I lived in Texas we would make a pilgrimages every year. I did gift them to a friend who can still hang with the Hot stuff!”

Helpful Report

Posted 4 weeks ago

“The wreath was not packed properly just thrown into a box and lost many, many of its pods. I am pretty disappointed.”

Helpful Report

(Hatch) - Posted 1 month ago

“Seasonings and sauces are great, however the tamales quality and costs are over rated and way too expensive. If you were down the street I would return them.”

Helpful Report

(Hatch) - Posted 1 month ago

“The items arrived in melting ice, not dry ice. The first time we made them they were not crispy and we followed the directions.”

Helpful Report

(Hatch) - Posted 3 months ago

“I order a dozen jars of the Fresh Chile Company Jalapeño Salsa at least 5 times a year. When I got my order today, it was Hatch Chile Company Jalapeño Salsa (12 jars). I am very disappointed.”

Helpful Report

(Hatch) - Posted 4 months ago

We’re sorry to hear that your experience did not meet expectations. That’s never the experience we want for our customers. Our customer service team has addressed the issue and we are happy to reship the correct order to you.

Posted 4 months ago

The Hatch Chile Store is rated 4.7 based on 13,993 reviews