The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product showed up a day late and the bottom layer was wet and spoiled.”

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Posted 3 years ago

Hi Alfonso, Thank you so much for reaching out to us regarding your order for Fresh Hatch Green Chile! I'm so sorry that you had a bad experience here. Upon pulling up your order, I noticed that you selected ground shipping. On our shipping page, we clearly state which services we guarantee for fresh chile. You opted for ground, which has a warning that it may spoil in transit. Most customers receive their chile in good condition with ground shipping, so we provide it as an option, but we give that warning about spoilage. There is also a pop-up that customers have to click through, which warns against opting for anything less than 2-Day Air if they are going to order fresh chile for shipment. The temperature in the back of a delivery truck can get up to 120-130 degrees. This causes the chile to shrivel and spoil much quicker than it does when transported in a temperature-controlled airplane. While I can't offer you a refund for this order, I CAN offer you a free replacement box if you will pay for 2-Day shipping. How does this sound? Again, I am very sorry to hear that your chile arrived spoiled. We hope that you will consider opting for a guaranteed shipping method so that you can fully enjoy the deliciousness of Fresh Hatch Chile! :) Thanks, Taylor

Posted 3 years ago

“I lived in Albuquerque for many years and your chile rellenos had no taste or flavor what so ever compared to what I was used to getting in Albuquerque. Was very disappointed and will not order them again.”

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Posted 3 years ago

Hi Marilyn, Our rellenos are definitely a customer favorite, we definitely haven't ever had feedback that they were bland before. May I ask how you were preparing them? Thanks, The Hatch Chile Store

Posted 3 years ago

“I accidentally picked up 6 jars of salsa instead of sauce. They refuse to let me exchange them for the sauce even if the jars hadn't been opened. I'm shocked at NM business not caring. The store in Ruidoso cateres to the Texans, not NM people”

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Posted 3 years ago

Cathy, My name is Taylor Graciano, and I am VP of Operations of the Hatch Chile Store. We do not have any physical retail location; nevertheless, one in Ruidoso, hundreds of miles from Hatch, NM. This business was originally started by my grandparents, Robert and Judy Berridge, and has been expanded by my brother Preston Mitchell. My family has worked incredibly hard for generations to grow this business, and we take great pride in our work and our hometown. I do not appreciate you besmirching our name for the actions of a completely unrelated business in Ruidoso. I believe you are mistaken about the name of the company and possibly visited Hatch Chile Country, which is located in Ruidoso and has no relation to our company. https://www.facebook.com/HatchChileCountry/ Thank you, Taylor Graciano

Posted 3 years ago

“Never received the order”

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Posted 3 years ago

Hi Sandra, It looks like you never reached out to our customer service team about the issue. I am so sorry about the inconvenience! As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. Your chile was shipped on 7/26 and is still in transit. The FedEx tracking states that there is an "Operation Delay." At this point, your chile has spoiled in transit. We will be filing a claim with FedEx. I have set up a reshipment for tomorrow 8/2. Please keep an eye on your email for your tracking numbers. Thanks, Taylor

Posted 3 years ago

“i received the first order but ..not the second order which was placed on July 20 hope this order has not confused you”

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Posted 3 years ago

Hi Richard, Thank you for reaching out to us regarding your order! If you can provide us with the order number or email used to place the order, we can use that information to find the order in question and then we'd be happy to provide a status update. We sent you an email about this, so we look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 years ago

“Your chili is not hot even though it is supposedly x hot”

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Posted 3 years ago

Hi Fred, Sorry to hear the chile's heat level wasn't to your satisfaction. Dryer, hotter years lead to hotter chiles and last year in the valley was a relatively wet, and mild year. The chiles unfortunately reflect that. Our team has reached out to you via email to try and do what we can to rectify the situation.

Posted 3 years ago

“Sorry to say but I was not happy with the rellenos. I wanted to like them! I was so happy to see that I could buy chile rellenos online. I prepared one immediately after I received them and the flavor was Ok but the chile was tough. I could not cut through it with a fork and even a knife had a difficult time. It was hard to chew also. I threw the rest of that one out. A few weeks later I thought I better give it another try since I have 11 more in the freezer. Same results. Threw that one and the rest of them in the garbage. I wished they were great. I would have been a customer for a long time.”

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Posted 3 years ago

“Hi, we'd had okay experience in the past, enjoy the food. This last order someone at Fresh Chile put the wrong item in, three calls later we finally got through to Lacy at Hatch. Told her we were on our way to Santa Fe and before I could ask if the item could be shipped to SF, she said to just note in the email with required photo of wrong item when we would be back. Mentioned that on email as agreed, then order was said to ship immediately anyway! Tried right away to fix, no reply and now it is sitting on our porch in CA if not yet stolen, really a pain to deal with. Also the ristras we ordered to Santa Fe are leaking badly, seeds everywhere, seems they were really old and tired and some look discolored so maybe not a great experience either.”

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Posted 3 years ago

“The chili Rellenos were very tough no matter how I cooked them. I was very disappointed so I won't be trying them again. I have not tried the tamales yet so I cannot say at this time.”

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Posted 4 years ago

“Still waiting for my chili.”

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Posted 4 years ago

“What Chile??? I have yet to receive it or shipping confirmation…..”

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Posted 4 years ago

“Chile has good flavor but ordered medium-hot and received medium good but miss the kick”

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Posted 4 years ago

“Well, I was refunded for a product that was unavailable for roughly two months after ordering. Nothing on your website indicated that the product wasn’t available when I placed my order. Love to give a small family run my business but this transaction didn’t go well. Ray Aigner”

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Posted 4 years ago

“I can't really comment. I have not gotten my chili yet. Im still waiting over a month. When will my order of 30 lbs. Be delivered?”

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Posted 4 years ago

“I have not received my order yet”

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Posted 4 years ago

“Can't say I am to impressed with your online ordering. Ordered 10lbs of chopped hot green chili on Sept. 22. Was finally informed you would start shipping, next communication was your out of the chopped but you can substitute Whole with a $5.00 conveniance refund. Not sure I will order from you anymore, too unreliable. Still havent received any chili as of today Nov. 20th. Cant answer of your survey questions below because I havent received chili yet.”

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Posted 4 years ago

“I still have not received my order. Love them always but still waiting on my two 5# orders of hot chiles.”

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Posted 4 years ago

“Some of the chilies I received were rotten. The were not pack with any kind of ice pack and spoiled.”

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Posted 4 years ago

“Hello, I ordered the $35 box of Hot Red Chile. First if all, half of the order was rotten and the box was wet and of course, had a very bad odor. More important to me was the chile was not Hot as I requested. I do wish I would receive what I paid for. This is the second time ordering and unfortunately will be the last. Thank you”

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Posted 4 years ago

“I ordered Sanidia hot. It was very mild and not hot at all. Very disappointed. Please send my money back or send some some HOT Chile to me.”

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Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews