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The Hatch Chile Store Reviews

4.7 Rating 10,862 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,862 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

1533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as my correspondence with Evan reveals, i had a bad experience. I paid over$200 for 2 day delivery and my chili arrived 9 days later.almost a quarter of them had gone bad. I've sent Evan some pics.”

Posted 2 years ago

“Their shipping times are way below par. I ordered the chimichangas and rellenos. The package didn't arrive so they reshipped. It arrived 4 days later and everything was thawed and mushy and very warm so the one small bag of dry ice had melted days before. I gave them the benefit of doubt and placed another order but this time paid $73.31 for expedited shipping. The items arrived in the same condition... thawed, mushy and no dry ice. Customer service told me not to order these items until winter time. Would have been good to know that before spending $400 on two orders. On a separate order I ordered only salsa and seasoning items. The order was placed on 8/20/21 and I still have not received it or any communication as to why it has been delayed. If you can live with never knowing when you will actually get your items or whether they will arrive edible, then go for it. Otherwise, I recommend finding another company.”

Posted 2 years ago

“I placed an order and paid for 10 pounds of Sandia. My order arrived as promised but I only received half of my order. I contacted Customer Service and apologized and re-ordered the second 5 pounds and charged an additional 4.99 for shipping, My second order never arrived. I had to cancel my order.”

Posted 2 years ago

“Shipping delayed a week because of rain. Understandable. When the chili’s arrived a lot of them were cut off on the end. In addition to those had to throw out some that were rotten and squishy. Expected better for the price. Then found better Hatch chilie’s at the local grocery store for 99 cents per lb.”

Posted 2 years ago

“Ordered 2 day shipping.....weeks later I still have no shipping date.....irritated”

Posted 2 years ago

Hi Pete, Thank you so much for reaching out to us about your order! We sent you an email with important updates about your order, so please let us know if you did not receive that email. We look forward to hearing back from you on this! Thank you for being a customer of the Hatch Chile Store! -The Hatch Chile Store

Posted 2 years ago

“Well I would if I ever get it”

Posted 2 years ago

“I ordered my chile Aug. 2 and still have not received it. I would like to leave a good review but can't cause haven't got my order yet.”

Posted 2 years ago

“I preordered back in January a d I would love to do a great review, however I still have not received my Chili’s. I haven’t even received the 2 day shipping notice and we are in the middle of August. Used to be if you preordered you got priority .”

Posted 2 years ago

“Chile size was horrible. Most were sized like a large jalapeño and not typically what I’m used to. Yield was horrible. Lost 35% due to size issues (so small with so little meat they would not peel). I might consider buying again, however, fruit basket ALWAYS beats expectations. I’ve included a few pics of the larger of the bushell. What I did save is good and hot.”

Posted 2 years ago

“Unfortunately I never received. I was told you were out of stock.”

Posted 2 years ago

“You shipped the product on a Thursday and it sat in a hot warehouse over the weekend. The product was rotten and smelled horrible”

Posted 2 years ago

Hi Patricia, After reviewing your account, it is clear to us why you experienced spoilage in transit. We shipped out your order on the July 27th and was scheduled to be delivered within 2-3 days however, FedEx took a total of 6 days to deliver your order. Although we try our best to ensure that our customers orders arrive on time, FedEx encounters delivery issues that are out of our control. However, we do guarantee all 5lb shipments and because of this, we rescheduled a reshipment for you. We would have really liked for you to have given us a review after your reshipment arrived as we are doing everything we can on our end to make sure you are a satisfied customer. Please contact us once your re-shipment arrives so that we can make sure it arrived as expected.

Posted 2 years ago

“Have NOT RECEIVED THE CHILE”

Posted 2 years ago

Hi Mary, After looking at your account, I see that you placed an order for our X-Hot fresh chiles. We are still waiting on the harvest for these to meet our quality standards before we begin to ship them out to our customers. Making sure that our chile meets these standards is very important to us as this is the way we make sure that our chile will endure the hot temperatures they are subject to during transit. We would really hate to ship these out to our customers, and they arrive spoiled. We understand that our customers anxiously await chile season and sometimes the wait can seem a bit too long. Our main goal as a company is to provide the best quality possible that our customers have learned to love over the years. Please contact us through e-mail or by phone so that we can discuss your order as I see you did not contact us previously. Best, Evan

Posted 2 years ago

“ORDERED BIG JIM, WAS SHIPPED JOE PARKER which is TOOOO MILD. HATE THEM!”

Posted 2 years ago

Hello Michael, I see that you contacted our customer service team and we advised you that the order you received was an order of Big Jim/Charger. Your order was delivered early July 16 and as of today, we are still waiting on the Mild harvest which contains Machete/Joe parker. Rest assured the order you received was a box of Big Jim/ Charger. We had many reports from our QA team that this years harvest was running hotter than usual. The batch that was used to fulfill your order was one of the first batches that was reported as, “hotter than usual”, by our team. In goodwill we offered tips on how to ensure that you not remove the heat from the peppers and offered you a discount on our Sandias which is the next heat level up. However, we did not get a response from you. Our offer still stands and we would be more than happy to send a box of the next heat level for you to try. We always do everything we can on our end to ensure that our customers are happy with our products if they are willing to work and communicate with us. We hope you reach out to us and allow us an opportunity to provide the quality of service that we are known for.

Posted 2 years ago

“I received a phone call from the Hatch Chile Store on 7/28 with an apology that my hatch order was lost by FedEx and a replacement was being expedited. It is end the day on 7/31 and so far no hatch have arrived. I’m not sure what level of expedites was used but I know originally paid a premium for shipping when I preordered. I’m curious when my order will arrive and what customer recovery looks like for Hatch Chile Store.”

Posted 2 years ago

“They arrived today via priority flat rate box that was crushed and damaged. Last year my Chile came in a vented rigid box. It seems in the closed bod chiles over ripened.”

Posted 2 years ago

“Much if it was not fresh when it arrived”

Posted 2 years ago

“We are not to happy with the hatch store. Somebody has to check the orders as soon they send them to the customers. We order the hot green chile and its not hot at all. They arrived to us today 10 were spoiled and rest of them good. I hope you can take care of us. thank you very much and sorry to complained”

Posted 2 years ago

“Hey all - ordered 5 1-lb bags of whole frozen green chiles and 5 1-lb bags of chopped red/green frozen. I've only used one bag of green so far, but they definitely thawed all the way during shipping. Put them in the freezer immediately upon receipt, but the damage was done. Used them in green chile stew and on pizza - they have lost a lot of flavor and the texture is pretty dry. The chopped looked much more frozen when they arrived - haven't tried them yet. Fingers crossed. Maybe additional cold packs or more insulation would have helped - I've never ordered frozen before. Not a bad review, but pretty sad over here. Fed Ex delivered: Friday, July 2, 2021 12:06 PM Chicago, IL Delivered Left at front door. Signature Service not requested. 4:59 AM CHICAGO, IL On FedEx vehicle for delivery 3:52 AM CHICAGO, IL At local FedEx facility Thursday, July 1, 2021 9:40 PM CHICAGO, IL Departed FedEx location 7:39 PM CHICAGO, IL Arrived at FedEx location 10:27 AM GROVE CITY, OH Departed FedEx location 3:08 AM GROVE CITY, OH Arrived at FedEx location Wednesday, June 30, 2021 11:01 PM NORTH JACKSON, OH Left FedEx origin facility 6:18 PM NORTH JACKSON, OH Arrived at FedEx location 1:55 PM NORTH JACKSON, OH Picked up 7:46 AM Shipment information sent to FedEx”

Posted 2 years ago

“We ordered thinking that this was a truly New Mexico operation. We ordered two dozen of the chili rellenos and expected them to ship from somewhere close to Hatch, NM. The shipping information stated that they would be shipped frozen with dry ice to keep them frozen. We were astounded to find out that they were shipping from California! Why California? This doesn't make sense if they are truly Hatch chilis from Hatch, NM. However, when we received this package we were flabbergasted to see that the entire contents of dry ice had vaporized which dry ice does and that the two dozen of the rellenos had also completely defrosted. We immediately put one dozen in the freezer and cooked the other dozen in Kelly's air fryer. They tasted okay but were sort of mushy!”

Posted 2 years ago

Hi Dailey, We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. In order to ship all over the United States as quickly and affordably as possible, we use distribution centers in Youngstown, Ohio, and Sacramento, California to ship each individual order. All of our chile is grown, roasted, and packaged in Hatch, NM. Our tamales and rellenos are made using Hatch chile as well in Southern New Mexico. We ship our rellenos, tamales, and roasted chile to our distribution centers by the semi-load, and they take care of packing each individual order. I wasn't able to find any emails from you to our support team reporting your issue. We are always happy to remedy shipping issues, but we can't fix issues we don't know about. Thanks, The Hatch Chile Store

Posted 2 years ago

“I always order from here and never had a problem till this time. It took them more than a month to get my order and second the quality of my dry chiles were not what i expected. 4 lbs went to the trash”

Posted 2 years ago

Hello Kathy, I see that you did reach out to us about this problem, and we sent you a reshipment for the dried red chile. We hope the chile reached you well and was much better quality. We try to offer our customers great products and excellent service. Would you please let us know if you were happy with the quality of the dried red chile you received? Thank you, The Hatch Chile Store

Posted 2 years ago

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The Hatch Chile Store is rated 4.7 based on 10,862 reviews