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The Hatch Chile Store Reviews

4.7 Rating 10,860 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,860 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

1533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dry ice had sublimed and evaporated in the box by the time it was delivered, but the chili still seemed to be frozen and had not thawed yet.”

Posted 3 weeks ago

“Rcvd my red chili ristra, looks fresh and yummy. I love Hatch Chili and what you bring to many communities like the beauty and taste. I appreciate you adding the extra $ for in case you rcv a bad shipment or your order gets stolen. My order got stolen last year and Hatch didn't do anything to get it replaced and of course they had a pic that it was delivered. I'm assuming now paying a lil extra your guaranteed to get it redelivered if you have this problem again. I got mine this time and it's great. Thank you Hatch”

Posted 1 month ago

“The Hatch, Chile Store itself is an opportunity to support local farmers now that I am a New Mexico resident. I like that. I ordered six jars of mild green chili sauce, and it is truly tasteful and delightful. In my opinion, the ordering form is confusing and could be significantly improved.”

Posted 2 months ago

“This chili is good , I'm not sure if it's made to be a salsa or an additve. I used it and added salt and lime and greatly enhanced the flavor for salsa. This product is natural and would buy it again. A lot of possibilities here”

Posted 2 months ago

Hello Mike, We appreciate the feedback! You ordered our Red & Green Chile Blend. These are jars of pure chile. While straight-up chile is great on its own, I would say that using it in a recipe is how you get the most out of it. You should try one of the many recipes we have on our website. Please let us know if there is anything else we can help with! The Hatch Chile Store

Posted 2 months ago

“Great chili”

Posted 3 months ago

“Contact with manager was easy,”

Posted 3 months ago

“Having freeze dried chiles on hand is a good thing! Since you had run out of the product I wish you had imformed me sooner.”

Posted 3 months ago

“Despite delivery delay....NOT Hatch Chili Store responsibility...received my order. Chilis were full and flavorful. I make my own hot sauce, and these were excellent. Will order again.”

Posted 3 months ago

Hi Alan, Sorry for the confusion. Your order was shipped on the 10th and is in transit. It shows it will be delivered today. Please let us know if there is anything else you need! -The Hatch Chile Store

Posted 3 months ago

“I've had your products in the past and enjoyed them. This order was just for a container of green chile seasoning and the shipping was $10, the same price as the product. I guess you need to order larger quantities to make it work.”

Posted 3 months ago

“Would have liked spicier chili.”

Posted 3 months ago

“I used wrong address for the shipment but the Hatch Chile Store really took action then shipped another box very fast to correct address making sure the customer totally is satisfied with result. Thank You.”

Posted 3 months ago

“So I'm not sure how to complete the rating. Service and communication was good regarding my order. The order arrived on time and was still frozen. The order was 2 dozen tamales- green chile &cheese, red chile pork tamales. The masa on both kinds was flavorful and fluffy and just the right amount. The red chile pork tamales were good. I have had 2 green chile & cheese tamales and have been unable to find or tast any cheese plus the amount of chile was inconsistent-barely enough on one and just the right amount on the other (the chile had a very good flavor). Unfortunately the jury is still out. Just received a new batch of green Chile/cheese tamales (courtesy of Daniel) to try. They were delicious !”

Posted 3 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 months ago

“I ordered a dozen green chile chicken tamales for the holidays. The tamales had an odd paper-thin corn husk on them, the masa was under-seasoned and the tamales could've used much more chile in them. They were just okay, but I expected more because of the cost. I assume that they are extra expensive because of the shipping with dry ice, but they weren't anything I would order again.”

Posted 3 months ago

“I ordered pork & chicken tamales, and enjoyed them very much. Nice texture and good filling-to-masa ratio. I would like a little more chile in the filling and prefer corn husks to paper. I would order again.”

Posted 3 months ago

“Arrived still frozen, no ice left, so all good!”

Posted 4 months ago

“The Hatch products are excellent, especially the fresh and frozen green chilis. There does seem to be an opportunity for the company to improve the order-packing process. Received my latest order on schedule, but it was missing roughly half the shipment (three jars of chile sauce) even though the packing list showed all items were boxed. Fortunately, this order was not a gift. I used the Hatch chat line immediately to report the issue. Daniel assisted me promptly and shipped a make-up order the same day; I expect to receive the replacements in about a week. I have also had to contact customer service on a prior order and my concerns at that time were also resolved quickly. Despite a few order challenges, Hatch remains one of our favorite online vendors for specialty foods.”

Posted 4 months ago

“I was in New Mexico for a couple of weeks in October and got hooked on green chili. The order I received was perfect. The only reason I didn’t give 5 stars was the price. I made some green chili sauce right away and it was great, plenty of heat and flavor. I put this stuff on top of everything. I’m sure I’ll be buying more. Thanks from West Palm Beach Florida.”

Posted 4 months ago

“I sent a package as a guft. They loved them... but the package did not say who was the sender (gift giver)”

Posted 4 months ago

“Great service and quick delivery. I’m giving four out of five stars only because we haven’t tasted them yet! I bought them for a Christmas present for my husband!”

Posted 4 months ago

“The hatch chili store has great Ristras, and are very responsive sellers. I would recommend their products”

Posted 4 months ago

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The Hatch Chile Store is rated 4.7 based on 10,860 reviews