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The Hatch Chile Store Reviews

4.7 Rating 10,878 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,878 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“so far everything is great - still learning the best way to cook the chile rellenos.”

Posted 4 months ago

“This was a gift to my children and they have not let me know how they liked the chile yet. All was okay on my end except your website was not easy to navigate with too many options and you put their address as the billing address instead of mine.”

Posted 4 months ago

“Ok well I gave 4 stars only because the first order I received was completely damaged. I will have to say customer service was excellent and as soon as they received my e-mail they sent two more jars out. Received both jars intact and within the week. This has to be the best chopped chili sauce I have ever tasted. I ordered both the green and the red and both are amazing. Not sure I can eat both jars in 7 days like it says on the jars but we will try !! LOL .”

Posted 4 months ago

“I ordered the green chile as a gift and it was delivered to my friend Connor Kelley. I love green chile and so does Connor. The Hatch Chile store is the best resource for good green Chile if you live outside of the Southwestern US.”

Posted 4 months ago

“It is now 12/4/23, and I haven't received my order yet. When I placed the order, I placed an identical order in my brothers name. He received his last week, but mine has yet to arrive. When should I expect my order to arrive?”

Posted 5 months ago

Good morning, Your order was shipped on November 29. This was the same day your brother's was shipped. We are not sure why there was a delay. Once it leaves our hands, we have no control over the carrier and delivery. We've sent you an email with tracking information! It should not be long now! -The Hatch Chile Store

Posted 4 months ago

“The mild is much too spicy for me. Can't eat it. I'll have to figure out a way to dilute it. Shame really. I was so looking forward to tasting these Chili's.”

Posted 5 months ago

“Your chile is excellent!! The ONLY REASON I gave you three stars is that my order for hot and mild chile was mixed up. I ordered 3 lbs. mild, 3 lbs. medium and 2 lbs. hot. What I received was 2 lbs. mild, 3 lbs medium, and 3 lbs. hot. I also recognize that this is an honest mistake that anyone could make. I look forward to making carne adovada, Texas chili, red chile ribs, etc. with your chile as the featured spice. Mistake rectified with unprecendented speed. Rating raised to four stars!”

Posted 5 months ago

“Our 2 beautiful 30” decorative ristras arrived in perfect condition and look great hanging on our front porch. Gave 4 stars instead of 5 because my credit card was charged when the ristras were ordered (6-1/2 weeks before they were shipped) instead of, as is more proper and in accordances with accepted accounting principles, when the ristras were shipped.”

Posted 5 months ago

“I've placed 3 orders with HCS. The green Chiles have been received, the pinto beans have been delivered, But! The Chile Ristra I ordered has not been received in spite of UPS claiming it was delivered on November 22, 2023. This review was posted on November 23,2023”

Posted 5 months ago

“I ordered frozen roasted green chili as well as powdered red chili. The green chili came quickly and here two weeks later I have already enjoyed two pounds of it. The red chili I have yet to receive which is extremely disappointing because I ordered it days in advance of the cut off for Thanksgiving and it hasn’t been shipped so I don’t have it for turkey day. What’s the most disappointing is that I called the day before Thanksgiving and I was told that they unexpectedly ran out of the powder chili so they could not ship for a few weeks….yet I was never updated about this and had I never called I would have just waited and waited. The least you guys could do is inform your client that the chili that was ordered according to your stated cut off for Thanksgiving wasn’t going ti make in time after all.”

Posted 5 months ago

“Would have been 5 but their warehouse issues almost gave them a one star review. Not a fan of their new boxing of frozen chile either but as long as I get it straight to the freezer when it gets here I don't get the frostbite. When we first started using The Hatch Chile Store the chile got to us frozen. Now it is getting to us thawing out. Overall The Hatch Chile store has been great to me over the years. Their chile is really good and their support when I have had issues has been very responsive.”

Posted 5 months ago

“Excellent chile! I was surprised that the medium hot chile didn’t seem as hot as it has been in years past. It seems very mild. When I add 10 pods to my pesoli there isn’t a hint of a kick. So I have either increased my tolerance or they have weakened a bit. I know now that I need to order some hot. Thanks for the great chile!”

Posted 5 months ago

“I have ordered many items from the store and their selection of delicious NM chile products is great! I especially love the salsas and sauces and chile seasonings. I recently ordered 4 packs of frozen tamales and was a bit disappointed in the quality for the price. One of the packs of green chile cheese arrived opened, and I had to throw them away. The others were really bland and barely had any filling in them. They are also wrapped in wax paper instead of corn husks. I wouldn't order the frozen tamales again, but will still order other items from the store.”

Posted 5 months ago

“Products are great. My wish is that they could be shipped with more environmental sensitive packaging.”

Posted 5 months ago

“Love your products. Had a little bit of an issue with my last order. I saw the message that you were changing distribution locations and my order might take longer. I was ok with that. Placed the order. Several weeks later I had to go out of town so I e mailed for a status update. on the 31st I was told you expected to be caught up by the end of the following week. I left town and got an e mail the next day that my shippment was on the way. Showed up two days later. By the time I found someone to go get it and put it in their freezer we had lost the hatch chili rellenos because they didnt have room for it all and couldn't get in my house. not mad and still love your products just wish I had some better communication on delivery. Can't put everything on hold waiting on a delivery that I had no idea when it was coming.”

Posted 5 months ago

“Great products. I just wish it wouldn’t take 2-3 weeks for any order to get to me. Even the jarred products. Aside from that, the chile’s are always fantastic and the sauces are better than any other that’s not homemade.”

Posted 5 months ago

“The product is great. The customer service is among the worst.”

Posted 5 months ago

“Awesome tamales!”

Posted 5 months ago

“I ordered 10 lbs in 5 lbs packages of both medium and hot pods and chopped green chile. I really love to peel the skins off the chile but the Hatch Chile Store only provides skinless whole and chopped Green Chile. I believe that freezing the chiles with their skins on helps the roasted/toasted flavor of the peeling on the chile flesh. I love to make my own green sauces using a combination of the hot and medium chiles and use either cubed pork or cubed beef that imparts a full-bodied chile flavor that I grew up with as a northern New Mexico-born and bred former resident. with both Native Pueblo, Apache, and Hispanic DNA.”

Posted 6 months ago

“When I receive my order, my chilies were all wet. The egg was everywhere very very messy. I will never ordered anything that’s frozen again. I will order your chilies in a jar or anything that does not have any breading on it.”

Posted 6 months ago

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The Hatch Chile Store is rated 4.7 based on 10,878 reviews