The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,997 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,997 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th September 2026

1933

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the frozen green chili haven’t tried the salsa yet but will soon”

Helpful Report

(Hatch) - Posted 3 weeks ago

“Great product, I’m shipping is great! One problem is your hard to get a hold of for questions!”

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(Hatch) - Posted 3 weeks ago

“Love your sauces. They make everything better!”

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(Hatch) - Posted 3 weeks ago

“The last 2 times they have been partially thawed.”

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(Hatch) - Posted 3 weeks ago

“The product was good and the service was great”

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(Hatch) - Posted 3 weeks ago

“Product is good, took an extra day to get here so box was a wet mess.”

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(Hatch) - Posted 3 weeks ago

“My Chiles came in great condition, we've already roasted them and enjoy some of them . Highly recommend”

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(Hatch) - Posted 3 weeks ago

“Good products.”

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(Hatch) - Posted 3 weeks ago

“Chiles were good. However delivery delayed even though I paid for 1day delivery. I have was supposed to be reimbursed for that cost but not sure it happened”

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(Hatch) - Posted 3 weeks ago

“The only bad thing about my purchase was the shipping process. It came from New Jersey, while I live in Southeast Texas. Shipping was delayed a day somewhere along the way and arrived at my house after 7pm 2 days after leaving the warehouse. The ice had melted and 2 bags out of 10 were partially thawed. Box was soggy. Wasn't worth the trouble to take pictures and send back. I ordered medium, wish I had ordered hot.”

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(Hatch) - Posted 3 weeks ago

“I've loved Hatch chile since I moved to NM in 1990. I now order from South Carolina but miss NM and chile but love that I can order hatch chile and have it shipped to me. Great service and excellent taste.”

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(Hatch) - Posted 3 weeks ago

“Love the store I have buying from you fir many years this years green hot were good but small and very hard to peel after roasting”

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(Hatch) - Posted 3 weeks ago

“Its was nice that I could pre-order. Shipping was pretty quick. Chile was amazing! The Hatch Chile Store takes pride in their Chile.”

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(Hatch) - Posted 3 weeks ago

“The product arrived on time and I am waiting for cooler weather to try it. Recently discovered chilis always thought they were too spicy then tried green chili casserole and feel in love with the many types.”

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(Hatch) - Posted 3 weeks ago

“I received my packaged Hatch Green Chile X-Hot via UPS, They went onto the fire an hour later, They blestered well and tasting a fresh one for pundgency, it was "Right-On" for the correct heat,Thank you to all at The Hatch Chile Store!”

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(Hatch) - Posted 3 weeks ago

“The packaging was great, everything arrived still frozen. Our purchase arrived fast. Its just a bit more expensive than other Hatch chile sellers.”

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(Hatch) - Posted 4 weeks ago

“Hatch Chile Salsa was excellent. The Hatch green chile tamales were delicious. The Hatch green chile tortillas lacked a little something even though they tasted great. They fell apart in the bag before they were opened.”

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(Hatch) - Posted 4 weeks ago

“Many of the peppers had mushy spots to them when I opened the box the day they were delivered. I get the fact it's fresh produce and needs to be immediately refrigerated, but i believe they need to be sent as refrigerated to achieve a better outcome when delivered. The peppers that weren't mushy, are very flavorful and delicious! Not sure how you would achieve the refrigerated/chilled packaging for delivery, but when it's over 100° outside and you ship things that set inside a box and inside a shipping container, the heat intensifies drastically and the produce doesn't stand much of a chance to stay "fresh"... maybe split the 25lb box into two separate boxes and hope for a better outcome??? I really don't have the answers, but think something needs to happen to keep the peppers at a more stable temperature! Packing them too tightly together also amplifies their temperature and starts them rotting before they even get to your door! Would i order from you again? Absolutely, but guaranteed it won't be in the 25lb box next time! Smaller sometimes is better! The peppers speak for themselves once you taste them! And I shouldn't be upset with 11 peppers being spoiled out of the 25lbs I received, and honestly I am not upset just wanted all of them to be perfect and have the chance to be eaten after a long wait for them! Pre-ordered them back in February and counted the days til they arrived!”

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(Hatch) - Posted 1 month ago

“Your shipped items need more packaging to keep them frozen. Ours arrived cool but not frozrn”

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(Hatch) - Posted 2 months ago

“The chili I get in the jar is close to the taste of the fresh roasted chili I go to Santa Fe for”

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(Hatch) - Posted 2 months ago

The Hatch Chile Store is rated 4.7 based on 13,997 reviews