The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order online, this company is a disgrace to the great state of new mexico. This place has no regards to the customer, they are very quick to charge you 25 dollars for next day delivery, I ordered on a Tuesday during business hours, thinking it would go out Wednesday like it says, nope it goes thru a app called shop, I still have not recieved my order and to put it nice they can't even answer the phone or call a customer back. What a disgusting way to do business. I would have gave zero stars if it let me.”

Helpful Report

Posted 5 days ago

“Never received my order but paid around $100 for it. Bought they add on Facebook with affirm. Label was printed in Aug 4. Never shipped it is August 19 now. I think I have been scammed”

Helpful Report

Posted 1 week ago

“Received first order, great green chiles medium heat. Roasted them perfect. Ordered another five pounds, Inedible. NO FLAVOR AT ALL! Picked far too soon, you refused to make this right. There will not be another order unless you resend the correct product. Must be nice to just say too bad for us. Shame on this company. We look forward to this every year, being New Mexico natives. Will look for another company unless you stand up for your product and customers.”

Helpful Report

Posted 1 week ago

“Order Hatc-285829 I am extremely disappointed and upset. NO TASTE AT ALL. This batch tastes more like bell or banana peppers or tomatoes than green chile and it would not peel after we roasted it. I think they replaced it with somebody else's peppers because this wasn't authentic Hatch green chile.”

Helpful Report

Posted 1 week ago

“I was so excited to get the Hatch Chili’s Chili Rellenos, I fried them up and served them to my 94 years old father. These were some of the worst Chili Rellenos I have ever had. The Chili’s in the rellenos were stringy and taisted like weeds. I will never buy from the Hatch Chili Store again.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I ordered last Saturday 30 pounds of frozen Chile to be overnighted on Tuesday for a Wednesday am delivery for my son in laws birthday. It never arrived and nobody called to give an explanation. I even paid extra for guaranteed delivery! So I called the Hatch Chile Store customer service line and waited for 20 minutes....A woman answered and told me that they could not get any shipments out this week due to then holiday on Friday. She told me they could get it our by next Wednesday....I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order. This operation is very amateur and a HUGE disappointment! Off to find another Chile company...will never use them again.”

Helpful Report

Posted 1 month ago

“Never received it…”

Helpful Report

(Hatch) - Posted 2 months ago

“I am writing to express my continued patronage of your establishment over the years, during which I have frequently purchased your chili. This communication pertains to a recent issue with a frozen chili order, which marks my second such complaint. Previously, I contacted your company regarding a similar issue with frozen chili I had purchased. As a significant amount of time had passed since the acquisition, no resolution was offered at that time. Despite this, I decided to give your product another opportunity. On this occasion, the chili I received appeared to have been either improperly roasted or previously frozen and then refrozen. The texture was notably chewy, and the chili possessed minimal to no discernible flavor, despite being ordered as "hot." Your automated response indicated potential variations in roasting levels. In my reply, I asserted that all products should be properly roasted before being offered for sale. I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted. Furthermore, a reimbursement was declined, and I was instead offered a 20% discount on a future order, which I declined as I do not intend to make further purchases. Subsequently, I filed a complaint with PayPal, the method of payment used for this transaction. I am pleased to report that PayPal resolved the matter in my favor and issued a refund. Based on this experience, I would recommend PayPal for their customer support in such situations. Sincerely,”

Helpful Report

Posted 3 months ago

“Thank you”

Helpful Report

Posted 3 months ago

“Glad I found tony*jack*son*3330*@gmail*.com* He helped me recover every lost penny perfectly."”

Helpful Report

Posted 4 months ago

“I never received my order or an answer to my email requesting assistance.”

Helpful Report

(Hatch) - Posted 4 months ago

“I ordered 5 jars of what I thought was green chile, but was instead green chile flavored Comino. Return was refused, and I was offered 25% credit on my next order. I declined.”

Helpful Report

(Hatch) - Posted 6 months ago

“Well, I am very pleased with the product. I am very offended at it taking 20 days to reach me. I may have to find another means of getting my Hatch chili.”

Helpful Report

(Hatch) - Posted 6 months ago

“I ordered a 5 LB box for my sister in NH. It arrived okay, but the chile is barely roasted, and the medium is less than mild at best! The excellent chile flavor is missing, it tastes like we're eating bell peppers. We had to add a jar of Southwest 505 Chile to improve upon the VERY expensive $80 box of chile. As a native New Mexican I was appalled and embarrassed for talking this chile up so grandly only to be completely disappointed.”

Helpful Report

(Hatch) - Posted 6 months ago

“Tamales were 90% masa and 10% meat and chili. So little chili that you had no idea if they were Hatch chili’s or not. Moreover wrapping was paper thin and the tamales were tiny compared to traditional tamales. Extremely bad experience. Sent a complaint ZERO response. If thus truly is a small family owned business thier Abuela would be ashamed of the poor quality tamales they produce!”

Helpful Report

(Hatch) - Posted 6 months ago

“The Chile rellanos were soggy and not good. We tried cooking them different ways, but nothing worked.”

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(Hatch) - Posted 7 months ago

“After the shipping fiasco, the rellenos are very hot (spicy) but we're sold as mild. Not happy at all.”

Helpful Report

(Hatch) - Posted 7 months ago

“You don’t return messages until you’re ready. And you change schedules without notification to clients.”

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(Hatch) - Posted 7 months ago

“Zero heat on medium chiles. Mislabelled.”

Helpful Report

(Hatch) - Posted 7 months ago

“My order was damaged so I didn't receive it. It took a very long time for me even to be notified that there was a problem. These were supposed to be Christmas presents, so obviously the recipients never got their presents. Even though I'm supposed to get a new shipment, it's been a long time and I haven't received it yet either. I've been a repeat customer, but I'm very disappointed with this experience. I relaize things can happen during shipment, especially with broken bottles, but that suggests the items were not packed properly. And, the long delay before you notified me has also been disappointing. We'll see if I ever get this replacement shipment as it's already been a long time. I still have never received the replacement shipment.”

Helpful Report

(Hatch) - Posted 7 months ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews