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The Hatch Chile Store Reviews

4.7 Rating 10,860 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,860 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 15th April 2024

The Hatch Chile Store 5 star review on 10th April 2024

1533

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CHILE RELLENOs were not to my liking in the least. I deep fried them per direction took one bite and chucked that and the rest of my frozen order. The tamales. Nasty. All in the garbage”

Posted 3 months ago

“I placed an order from 2 different Hatch stores and have NOT received my order from “the hatch chili store” but I received me order from “FRESH CHILI” four (4) days ago. So I give “the hatch chili store an F. Respectfully, Steve Naslund, Amarillo Texas”

Posted 3 months ago

Hi Steve, FCC drop-ships their products for us so the delay in shipping your order was on their end, ironically. I see that your order was shipped out from their warehouse yesterday and is on the way :)

Posted 3 months ago

“No I’m not revising my review how about if you revise the quality of your tamales!”

Posted 3 months ago

“Did not receive my order.”

Posted 3 months ago

Hi Elyse, Sorry for the confusion. Your order is currently on the way and expected to arrive soon. We have sent you an email with the tracking information. We look forward to seeing your order delivered. The Hatch Chile Store

Posted 3 months ago

“Never recieved my order.”

Posted 3 months ago

Hi Nancy, We are sorry this happened. It looks like there was an issue with the address you gave us and the package was returned to sender. We are reaching out to you directly to help resolve this. The Hatch Chile Store

Posted 3 months ago

“I ordered some of the hatch 575 and put it in for a 2 day delivery and didn’t receive it for over a week then when I called customer service nobody answered and nobody called back they only responded by email and keep saying there’s nothing we can do. As a business there’s always something you can do it’s only if you are willing to do anything. Love the product didn’t like the company probably will never order again.”

Posted 3 months ago

“I placed an order and received a confirmation the same day showing the my billing address and shipping address in North Carolina. The next day I received a shipping notice showing my address as the shipping address. I immediately notified the store that they had used the wrong address and was told that they would take care of it and would send the Chile to the N C address. Next I received the Chile at my address. Since then I have been told by email that nothing can be done about your mistake. I have called the store twice but have never received a return call. As last resort I called my credit card company and they are in the process of canceling the charge. I put your Chile in my freezer so if you want it back you can have it picked up here. I don’t have much use for medium Chile. William Gruber”

Posted 3 months ago

Hi William, I'm sorry we got off on the wrong foot. We want to make this right, so we have contacted you directly. We look forward to hearing back and seeing this resolved! The Hatch Chile Store

Posted 3 months ago

“My chilies had thawed out and weren’t edible!”

Posted 3 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 months ago

“I wanted to try your tamales this time since the rellenos are great. I’m sorry to say that they were tasteless with very little chicken in them. But your customer service is great and I will be ordering rellenos again.”

Posted 3 months ago

Hi Joanne, Thanks for your honest feedback. We are sorry you did not like the tamales. We want to see if there is any way to make this right, so we have reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 3 months ago

“I had purchased tamales from Hatch Chile Store last year and it was great. So I decided to order again. I was very disappointed. The tamales were so dry and lacked salt. It was a lot of money to pay to get nothing but disappointment. The shipping experience was great, they were still frozen when they arrived. But I think maybe the tamales had been frozen too long and maybe that's why they were so dry and crumbly. I doubt I will order again. The company contacted me and offered a discount on a future purchase. I will not buy these again and will not recommend them. I requested at least a partial refund instead and heard nothing but crickets after that.”

Posted 3 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 months ago

“Haven’t received our order!!!”

Posted 3 months ago

Hello Blair, We are sorry you have not received your order! It was shipped on 12/21. We sent you an email with tracking information so you can keep an eye on it. Please let us know if there is anything else you need. The Hatch Chile Store

Posted 3 months ago

“I’m so sad that this order was never received. I placed it on December 2 and it finally shipped a week ago. It is stuck at the facility now. This was meant to be a gift for my dad.”

Posted 3 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 3 months ago

“Box arrived very damaged, asked for an exchange this is a gift, not risking compromise to family, was told no. Tried to return for refund, was told I'd have to pay for shipping. Not happy at all, will not order from this company again! Next step is filing complaint with PayPal for refund! In response: This was a gift order, as I said in my email when asking for an exchange, if I wouldn't risk it myself, I wouldn't risk my families health if there was even the slightest bit of compromise. The box was obviously banged and shifted a lot by the damage and openings. All I wanted was an exchange. Family happy I didn't chance it! Happy with my decision not to risk it. Unhappy your company wouldn't exchange! Lost possible future customers...”

Posted 4 months ago

Hello Lisa, We want to make it clear that none of the products you received were damaged. Though the shipping box was damaged, there was no evidence that the product inside was compromised in any way. We also advised that you could exchange the product if you paid for the return shipping, as we do not normally offer returns. We are always willing to replace or refund any damaged items, but we were not able to identify any issues with the items you received. Please let us know if there is anything else we can do for you. -The Hatch Chile Store

Posted 3 months ago

“The Hatch green chiles I received we small and unable to use for stuffing. Not at all like the pictures or what is shown on YouTube video.”

Posted 4 months ago

Hi Cynthia, Thanks for reaching out. I'm sorry to hear that you weren't happy with the chile. The chile was likely smaller this year because of our troubled crop. We had an intense heat wave and this led to all kinds of changes in the plant that we could not predict or control. More specifically, this led to a lot of the chile being smaller. We did our best to pick the best of the crop. We hope to have a better year next year. Please let us know if there is anything we can do for you. The Hatch Chile Store

Posted 4 months ago

“You didn't finish sending my orders. Only 2 out of 3 were received.”

Posted 4 months ago

Hello Alan, Our records show that you did not place 3 orders. Only 2 of them were placed and both have been fulfilled. We have reached out to you to discuss this further. Regards, The Hatch Chile Store

Posted 4 months ago

“Have made 3 calls sent 2 reviews & still no response. I have a valid concern about my last purchase. Someone please assist with my inability to get someone to respond to my simple request for a callback! Does anyone really read the feedback from customers? I would have expected a call after my last review/feedback! Very disappointed with lack of follow up!!!!! I also included a photo of chili concerns! All I want is resolution!”

Posted 4 months ago

Hi Tina, I'm glad we were able to talk and resolve this. Please let us know if there is anything else we can do for you! Daniel @ The Hatch Chile Store

Posted 4 months ago

“I canceled this order within a few minutes of placing it after learning the shipping cost was greater than the item purchased. Within a half hour, I received an email that the order was shipped. I complained about it and "Daniel" emailed back that it was a weekend and orders cannot be canceled on the weekend. So let me get this straight, you can take an order on the weekend but can't cancel it. He also said no return was permitted. Total scam.”

Posted 4 months ago

“Received 3 of 7 items I ordered almost 4 weeks after my order date. The other 4 items have not shipped. Customer service is nice.”

Posted 4 months ago

“Very disappointed in batter.”

Posted 4 months ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 4 months ago

“I never received my order”

Posted 4 months ago

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The Hatch Chile Store is rated 4.7 based on 10,860 reviews