The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 12,936 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 6th March 2026

1777

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered pork & chicken tamales with the chili sauce … the tamales showed up and I still have not received the sauce …. By the time the sauce comes they will no longer be fresh as I had to freeze then …. You should ship everything together . This was a expensive order for us and we wanted to have them when they arrived Will not order again”

Helpful Report

(Hatch) - Posted 1 week ago

“I was suppose to get Red Chile Rellenos but got a mix of red and green in each bag. Not sure how that happened . The rellenos were good but I wanted Red Chile Rellenos only. Now I'm being pressured to change my review !!! Not changing until I get 3 12 packs of RED CHILE RELLENOS WITH NO MIXED GREEN ONES IN THEM !!!”

Helpful Report

(Hatch) - Posted 1 month ago

I believe I did address you concern: Myrna Valerio Today at 8:14 AM Hello Michael, The Red Rellenos are the more mature Hatch Green Chile. Some of the Chiles will be looking like a blend of the 2 and some are solid red. I am very sorry about this. We do categorize them under "Red" due to the maturity of the chile. I does taste a little smokier and hotter than the early harvest green. Hope this helps. Myrna

Posted 1 month ago

“Your online program added items to my cart automatically that I looked at. I called immediately leaving a message and request to call me, but customer service is not available on a weekend. Only problems are availble on weekends. My order was processed Monday morning. Late that afternoon, some text attempt was made to say my order had already shipped, so sorry it's not going to be fixed. So my birthday gift has travelled across country and is definitely not what I intended to order. I really appreciated the statement of it being my poblem, and will not order again from your business. Giving me a discount on a future order does not make this birthday a happy one.”

Helpful Report

(Hatch) - Posted 1 month ago

“I haven't received any order yet.”

Helpful Report

(Hatch) - Posted 1 month ago

“I have been ordering fresh chilis in bulk from the hatch chili store without issues until august 2025 when I received rotten chilis that were growing black rot aka:mold! no one would even speak or respond to me to resolve this! I sent 14 Emails: heres proof and not ONE RESPONSE! Today they see this and respond... bad business.”

Helpful Report

Posted 1 month ago

“I received the herb I ordered but not the 6 jars of chile nor any word on when it might arrive. I live in a very cold area and need to know approximately arrival time so I can watch for it.”

Helpful Report

(Hatch) - Posted 1 month ago

“The chilies were tough The breading didn't stay on during the frying process. I was very disappointed. I would not recommend.”

Helpful Report

Posted 2 months ago

“You ask me if I would like to revise my review. The answer is NO. How disappointing that Hatch Chili has made no attempt to reach out to a unhappy customer with a problem.”

Helpful Report

(Hatch) - Posted 2 months ago

“I ordered hot but received mild there emailed Angel in how we can make tis right. Angel said there was nothing to be done because I ordered mild. I NEVER order mild. I'll be ordering another source from now on. I've referred multiple people to oreder from Hatch but now I will tell them otherwise.”

Helpful Report

(Hatch) - Posted 2 months ago

“I placed an order several days before Christmas and paid extra for two-day air delivery. However, the package is not scheduled to arrive until January 8. The company did not bother to tell me that my gift is VERY delayed - Pony Express would have been faster! I found out from UPS. Last time I will order from Hatch.”

Helpful Report

(Hatch) - Posted 2 months ago

“bad quality taste is bad masa is bad its all bad I want my money back”

Helpful Report

Posted 2 months ago

“I ordered Xtra hot fresh and unfortunately received inferior product. They refused to reship or refund based on “policy”. After many years of purchases, the one time I had an issue and they refused to make it right.”

Helpful Report

Posted 2 months ago

“Great food but horribly expensive to ship to someone.”

Helpful Report

(Hatch) - Posted 2 months ago

“We were not notified that it had been shipped only had a confirmation. So we received the package a day later. The contents were thawed but still cold so we put it in the freezer. I fixed the items as I had before when we had ordered these items. They did not taste good and if there was any chicken I never found any. Less than an hour after I was very sick with vomiting and diarrhea. My husband was shortly after. I bought hundreds of dollars worth but have decided to throw it all away.”

Helpful Report

(Hatch) - Posted 2 months ago

“I ordered 4 jars of salsa that cost me with delivery on the 23rdof November and i still havent recived it very dissapointed i definatly won't be ordering anything from your company again, i was looking forward of trying your salsa , but still havent got it.”

Helpful Report

(Hatch) - Posted 2 months ago

“This tastes nothing like I thought it would. I don’t know what kind of chile was used to make this but I was expecting the taste of hatch dried red chile like used to make enchiladas sauce. This smells and taste like it has tomatoes in it and is sweet tasting. Very very disappointed and I spent 70 some dollars for six jars and shipping. And I don’t know what to do with it.”

Helpful Report

(Hatch) - Posted 2 months ago

“First order was lost , next order delayed and arrived spoiled , ordered jars of chili this time , thinking that would be the easiest and they say the truck broke and they done know when my order will be sent . They got too big for their britches .”

Helpful Report

Posted 3 months ago

“Have ordered from this business before and had a couple of issues but this last time taught me to never order from them again. Ordered xhot chili for the simple reason that that is what we like. Received the equivalent of lettuce and when I called to question if I could possibly get what I ordered and paid for I was offered 20% off my next order. Explanation was that the weather had not cooperated so I was sent what they had. Asked for supervisor callback, never received any. Native of Mimbres Valley, we know our Chile.”

Helpful Report

(Hatch) - Posted 3 months ago

“Nothing like as advertised, wasn’t very good and definitely not worth $25 but the worst part is after a year they went and charged me again for a new order and won’t answer their business phone to or call me back. So they just decide to charge people who they have your info already . Shady business practices”

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(Hatch) - Posted 3 months ago

“Unfortunately we had many issues with shipping Chile was spoiled and moldy, some shipments didn’t arrive because shipping company threw it away because it was spoiled and we ended up with green chile with no spice or flavor. We’ve ordered before and it was great, this year unfortunately was a disappointment.”

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(Hatch) - Posted 3 months ago

The Hatch Chile Store is rated 4.7 based on 12,936 reviews