The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,993 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,993 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 10th September 2026

1932

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received my order yet, tried multiple times contacting the company many different ways. Nothing, no call back. Season is late. UPS says contact the customer. Nothing.”

Helpful Report

(Hatch) - Posted 5 days ago

“I'm sorry this has dragged on, Colleen — I know a year's supply of chile isn't something you want sitting in limbo. Your order Hatc-336383 (25 lbs of Hot fresh chile) is still fully in place and nothing has been canceled. A shipping label is already printed, which means your box is queued for the next fresh shipment; UPS hasn't scanned it yet, so tracking will start moving once they pick it up, and you'll get an email then. On timing, fresh chile ships on Wednesdays during the season, and per our latest harvest update most Hot orders have gone out but some remaining Hot orders are still waiting on the next pick, so I can't promise an exact week. If you'd rather not wait, you can switch to frozen roasted chile (with 10% extra store credit) or cancel for a refund — just reply to this email and tell me which you'd like, and I'll get it started. Best, Kayden THIS IS NOT AN ACCEPTABLE ANSWER TO MY UNDELIVERED ORDER. ESPECIALLY SINCE THEY ARE STILL ALLOWING ORDERS FROM AN INCREASED COST AS OF SEPTEMBER 1ST ON LINE!”

Helpful Report

(Hatch) - Posted 5 days ago

“Pam is a liar. Yareli is a liar. These people are scammers and will say anything and everything just to get you off the phone when they mess up. I will never order from this company again. Nobody from my family will ever order from this company again. BEWARE DO NOT ORDER FROM THESE SCAMMERS!!!!!!! If my money isn't refunded immediately I will be disputing the charge with my bank. Terrible company run by terrible people. Can't wait to give my business to literally anyone else.”

Helpful Report

(Hatch) - Posted 1 week ago

“I have been waiting over 3 weeks for them to fulfill my order and they never sent it. They would tell me it on the way then they would never send it. Absolutely ridiculous”

Helpful Report

(Hatch) - Posted 1 week ago

“I ordered a 25 # box of medium chilies on August 2nd and it is now September 3rd and they tell me they don’t have any medium so I’m not getting any. They should have told me that a month ago so I could go to someone else. They have not returned my money they kept for over a month”

Helpful Report

(Hatch) - Posted 1 week ago

“I am still waiting for my chile to arrive”

Helpful Report

(Hatch) - Posted 1 week ago

“I have not received my shipment, no one can tell me when I will get it. Trying to plan to make various items with the chilies is very difficult because of the lack of communication. They create a shipping label but nothing ever ships.”

Helpful Report

(Hatch) - Posted 1 week ago

“After roasting them over the weekend, I tasted one and nearly fainted because it was so hot. At first, I figured it was just a fluke, as I know an occasional hotter chile can make its way into a batch. I then tried another one, this time choosing a larger, beefier chile that I expected would be more representative of a medium. Much to my dismay, it was also extremely hot, to the point that it almost made me sick. I lived in New Mexico for more than 35 years, so I'm very familiar with New Mexico green chile and the differences between mild, medium, and hot. I've also been purchasing fresh Hatch chile from The Fresh Market for years, until they recently stopped receiving shipments. What I received is far, far hotter than anything I would consider medium. I'm not sure whether my order may have been mixed up with someone else's or whether medium chile was unavailable due to the crop issues and delays you've shared this season, but these definitely are not medium heat. At this point, I'm disappointed that I didn't cancel the order when the delays and crop issues arose, particularly because I now have a batch of roasted chile that is simply too hot for me to use.”

Helpful Report

(Hatch) - Posted 1 week ago

“I have not received my order!!! Where’s my order??”

Helpful Report

(Hatch) - Posted 1 week ago

“Very disappointed with the chile, small, twisted, not meaty at all. I roasted it yesterday. Ended up with only 1 zip lock freezer bag.”

Helpful Report

(Hatch) - Posted 1 week ago

“Never received the shipment it was cancelled by the shipper It was supposed to delivered today Thank you so much”

Helpful Report

(Hatch) - Posted 1 week ago

“For the past two years I have purchased the 25 lbs of Xtra hot green and you dry red. I love your Chile. When I was in Reduso I made it a point to go into your store and made purchases. Unfortunately the 25 lbs I bought this year sat in a warehouse and half were bad. Was told I would receive a new shipment which was needed by the 8/26 for Chile to be made for my son's wedding on the 28th. I bragged about it,but no chile came instead sarcasm via email from your customer service. Will see if it arrives next week.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I recieved my order for 10 lbs of Roasted, Chopped, Hot Green Chile. It is of very poor quality having lots of seeds and black skin mixed in. This is not the quality I used to get from the Hatch Chile Store.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“In one order, 2 of 22 chilis were thrown out immediately as they were cut & oozing liquid; the remaining 20 had pest holes &/or were dried & wrinkled. Roasted them anyway but don't know the tasre. Second order of x-hot shipped across the country via usps(dumb) & insufficient notification to change shipping methods. Chilis were bland, not extra hot.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Kroger had them at 1.49 a pound 4 days after I received my 5 pounds for 30$”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I ordered 25 lbs of HOT fresh green chili and it came and they were a pale green and they were not hot at all. What a waste os money. Will never order again and will tell my friends and neighbors.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Bad communication Product didn't leave on time Disappointed Event”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Green chili came thawed. Not frozen like it has in the past. Contacted customer service. Their response was. The product should be alright.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I have not received my hatch chili yet”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Received my purchase. It was totally thawed out. Sent a message via text, no reply. Will never buy from you again!!!”

Helpful Report

(Hatch) - Posted 2 weeks ago

The Hatch Chile Store is rated 4.7 based on 13,993 reviews