The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 13,997 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 13,997 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 11th September 2026

1933

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My chili arrived and the peppers were very small only 2 inches long some even smaller. I called to complain and was told they would call me back to fix the problem. No one called. I called twice, same response. Not good”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I have ordered frozenHatch green Chile several times and was always pleased with the product. However, last year, the chile I received, which was supposed to be extra hot, turned out to be very mild like green pepper. I wrote back to your company asking for a refund or a new shipment, but it was denied. I still have all the packages still in my freezer. Very disappointed. Sincerely, Mary Louise Paschall”

Helpful Report

(Hatch) - Posted 2 weeks ago

“Only received a part of my order and it has been marked as complete. Didn't hear back from customer support either. Guess Im out $100”

Helpful Report

(Hatch) - Posted 2 weeks ago

“If you are unfortunate in receiving soiled/spoiled chilies with no fault of your own, and was directly a responsiblity of the Hatch Chile Store, good luck getting any replacement chilies in the near future. It seems that even when they make a mistake (2day vs overnight) your replacement shipment is put at THE END OF THE LIST when it should be the very next order going out. I know there was a field issue but come-on a whole month later. These are by far the very best chile peppers out there it's the customer service that drags this rating down...”

Helpful Report

(Hatch) - Posted 2 weeks ago

“I ordered some fresh chilies and received them and they were damaged so I contacted your company with pictures and I got denied then I called your office. Talk to a manager and she wouldn’t do anything for me so I probably won’t purchase anything from this company again sorry but that’s business”

Helpful Report

(Hatch) - Posted 2 weeks ago

“My order was so shriveled and pathetic looking that I am amazed that you guys would allow something like this to happen considering you should value your customers and make the shipment right. The shipment was held through the weekend before being delivered and was subjected to extreme heat triple digit temperatures for over three days. I'm also still waiting for my other order, I had placed two orders one for hot and one for x-hot and so far I am completely disappointed in your customer service. I've ordered from you in the past and never had any issues before. All my previous orders arrived on time and were absolutely beautiful but I can no longer vouch for you and your service. If you cannot rectify this problem then this will probably be the last time I order from you and I will be sure to share this experience with friends.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“By the time they arrived the dry ice had melted, the rellenos were no longer frozen and all of the bags were opened. Relleno floating in melted dry ice water is what the package contained. You shipped on Monday and they arrived on Friday. I could have driven from California, picked them up and hand delivered them to Espanola NM faster than that. I assume thaat your shipper became suspicious and held the package until they got around to inspecting it. They were a gift for my mom, she nearly ate them! lol. I had to convince her to throw them out. I would appreciate a refund.”

Helpful Report

(Hatch) - Posted 2 weeks ago

“The order I received was not in good shape, all of the peppers were wilted and soft on delivery. I thought the peppers were supposed to be fresh not sitting in a hot warehouse getting destroyed. I'm not sure if you ruined the order ir the delivery company did, but I got about 5 good peppers out of the five pounds and had gto throw the rest away. I was very disappointed.”

Helpful Report

(Hatch) - Posted 3 weeks ago

“Sent the wrong chile”

Helpful Report

(Hatch) - Posted 3 weeks ago

“I placed an order for 5 lbs of frozen chiles and added shipping insurance for the order. It was delivered late, the box was smashed and there was no ice left at all and the chiles were completely thawed. I contacted Hatch Chile Store within the time frame they ask for pictures, was told they were reciecved and it would be fixed. That was over a month ago and I have heard nothing else. No refund, no replacement, no communication. Will not order from them again.”

Helpful Report

(Hatch) - Posted 3 weeks ago

“I will never order again. I was so disappointed. I received a b9x of chili with about 15 chili peppers that looked terrible. For what I paid never again!”

Helpful Report

(Hatch) - Posted 3 weeks ago

“open immediately and as I was sorting to place in smaller bags noticed many were spoiled with some sort of mold.”

Helpful Report

(Hatch) - Posted 3 weeks ago

“I ordered frozen green chili and recieved it warm and the chili rellenoes where hot. I was there when delivered so they never set out. Had to throw in garbage as not sure how long they had been warm for. I don't think I will order again.”

Helpful Report

(Hatch) - Posted 4 weeks ago

“First, the customer service is absolutely fantastic. The communication was regular, and they let me know when my fresh chilies would be ready, ship and arrive. Received our order today and wow, they are fantastic! I roasted up a bunch and have them ready for some recipes we are going to try from the Website. We will certainly be ordering again!”

Helpful Report

Posted 1 month ago

“I wanted one pack of chili Reno's and one pack of chicken chimichangas. Not sure how it happened but two Reno's were ordered . Before they shipped I alerted your staff. They agknowledged the error through email. Evidently they got tired of waiting for my response (by email) 3 days,then shipped them anyway. They knew I didn't want two packs but shipped them anyway. Not happy. Oh BTW Reno's are just parr.”

Helpful Report

(Hatch) - Posted 1 month ago

“I hadn’t seen the cost of postage until it was too late. It was more than the cost of the tortillas. AND it took 20 days to arrive. Ridiculous. The tortillas were ok.”

Helpful Report

(Hatch) - Posted 1 month ago

“My order arrived and upon opening it I was surprised to that my rellenos were open and half them in shipping container. Other packages, one was totally thawed and the other was close behind. After spending $180 for 3 packages of tamales and rellenos, I contacted you and have not received a response to my problem!”

Helpful Report

(Hatch) - Posted 1 month ago

“I ordered whole FROZEN Hatch Chili's The first order came GROSSLY THAWED ( actually warm ) The 2nd order came with 1 of 5 packs thawed; the remaining 4 were slushy I WORRY about my SAFETY FOOL ME ONCE ... FOOL ME TWICE ... Will not order FROZEN items from you again WE LOVE YOUR PRODUCTS ! You have a MAJOR FLAW in Packaging”

Helpful Report

(Hatch) - Posted 2 months ago

“I ordered a box of frozen green chile and haven’t received my order after delivery company didn’t delivered my order after 3 attempt”

Helpful Report

(Hatch) - Posted 2 months ago

“I ordered the New Mexico Sweet Onions 10lbs. When I received them the first 3 Onions were fine. Next time I cut into a onion it was rotted inside so I cut into 2 more they were also molded and rotting inside. I called The Hatch Chile store and they refunded $4. The next several Onions were also rotted inside. Hopefully their Chile is better but I will NEVER PURCHASED ROTTING ONIONS AGAIN! I live in Montana where it is cool so they didn't get too Hot to Rot! Beware of there onions!”

Helpful Report

(Hatch) - Posted 2 months ago

Hello Mary, I am so sorry for the confusion. We were only told that 3 onions were an issue, so we refunded 1/3 of the order for you. We did not know that there were more. If we had known, we would have adjusted accordingly. We did offer to send you a new box of onions. Onions will have issues if they are not used in a timely manner. I am happy to adjust the amount of the refund for you.

Posted 2 months ago

The Hatch Chile Store is rated 4.7 based on 13,997 reviews