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The Hatch Chile Store Reviews

4.7 Rating 10,878 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,878 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received my order & half of them were bad. I took pictures & sent them to you & never received a response. Am very disappointed in them!”

Posted 8 months ago

Hi Susan, We are so sorry you did not receive a response. An agent reached out to you on August 3rd but our response must have gone to your spam folder. We just followed up again on that original thread so we can help you get this resolved. Please let us know that you received it. -The Hatch Chile Store

Posted 8 months ago

“Terrible thin skinned, over ripe, threw most away. Never again!!!”

Posted 8 months ago

Hello Ronald, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 8 months ago

“I got an email saying that my chiles would be shipped on 7/26, with shipping info sent to FedEx on 7/23. I check the tracking, and it says they created a label and will send info once they have the package. Today 8/6, I get this email asking if I am enjoying my chiles. Where are they? Are they ever going to arrive? Have they been shipped? So far, not impressed.”

Posted 8 months ago

“I ordered early and paid for chili's over a month ago. I asked that they ship in September when I return home since they ship frozen. I got an email today that they have sold all of these. This is no way to do business.”

Posted 9 months ago

Hey Andrew, We're so sorry this happened. We reached out and offered a replacement item at no charge and a discount code since you refused. We apologize sincerely for the inconvenience. Please feel free to reach out if there's anything else we can do to make things right. The Hatch Chile Store

Posted 9 months ago

“Slow filling the order and they were dried up when they got them. I was so disappointed.”

Posted 9 months ago

Hi Susan, Thanks for your honest feedback about your order. We are so sorry about the way your order arrived. We expect all of our frozen shipments to arrive frozen and we are happy to replace them for free if they don't. We sent you a personal email to get this resolved right away. We look forward to hearing from you. -The Hatch Chile Store

Posted 9 months ago

“The chili's were not packed correctly. They had thawed out long before reaching my friends that I sent them to.”

Posted 9 months ago

Hello Fred, Thanks for your honest review. We are so sorry about the way your order arrived. We expect all of our frozen shipments to arrive frozen and we are happy to replace them for free if they don't. We sent you a personal email to get this resolved right away. We look forward to hearing from you. -The Hatch Chile Store

Posted 9 months ago

“I am sorry to say the medium chili had no flavor. So far we have opened 2 bags and meh. We haven't tried the mild yet, but are hopeful that it tastes great.”

Posted 9 months ago

Hello Marilyn, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 9 months ago

“Ordered three supposedly frozen packages of Chicken and Cheese Chimichangas which arrived at room temperature three days after receiving a notice they had shipped. The photo below is an empty plastic bag saying it contained dry ice.”

Posted 10 months ago

Hello Daniel, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 10 months ago

“I placed my order on 4/1/23. As of 4/18/23 I still have not received my order. I just live one state away! It was explained they had shipping issues. BS! They didn’t have any “issues” taking my money immediately! Do not buy from this business!!”

Posted 1 year ago

Shelly, We are so sorry about the situation. We ran into some fulfillment issues these past few weeks that were totally unexpected. We hope someday you can give us another chance to make things right for you. Kindly, The Hatch Chile Store Team

Posted 1 year ago

“I never got the chile. Perhaps you need to find a different process for shipping. Very disappointed.”

Posted 1 year ago

Hello Deborah, Thank you for providing feedback about your order. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Ordered 10 lbs of HOT Hatch Green Chile from The Hatch Chile Store. Received nearly flavorless chiles with virtually no heat. Tried to resolve the issue with an arrogant customer service rep who jerked me around for a week. Never again.”

Posted 1 year ago

Hello Roy, We are sorry to hear you weren't satisfied with your chile. We want to make this right, so we have contacted you via email. We look forward to hearing back from you soon. -The Hatch Chile Store

Posted 1 year ago

“Due to an injury to my knee this year was not able to make my tamales as in years past. I grew up in New Mexico eating good chili. I thought that if I ordered from Hatch Chili store I would be getting authentic tamales made with good hot chili from New Mexico, that I cannot get here in Oregon. I am sorry to say your tamales were very dissappointing They tasted awful and were not even hot! Never again”

Posted 1 year ago

“Still haven’t received the order, Fedx won’t respond, in transit from FT Worth since 11-29, to day is 12/12.”

Posted 1 year ago

Hi Terry, I'm so sorry you have not received your order. Unfortunately, if our customer service team is not reached out to, we don't have the opportunity to correct the issue. We know FedEx can be difficult at times, wish we had more control over our packages, but once they are in the shipper's hands, there isn't much we can do. We've gone ahead and set up a reshipment that will be on its way by the end of the week. Best, Saul

Posted 1 year ago

“Good quality product. However, I am all about value. The quantity of product for the price paid are not well aligned. This is way overpriced and not at all a good value. The other issue that stands out is the shipment originated in Sacramento, California. I find this odd if not disturbing.”

Posted 1 year ago

“this is the worst chile i have i ordered a 4 bag in my husband name hector ibarra when it came it came with moths so i threw it out did not complain then i ordered under my name cristina ibarra i ordered hot first this is not new mexico chile i know what new mexico chile looks like i’m so disappointed in my orders that over $100 lost thanks for nothing”

Posted 1 year ago

Hi Cristina, I am so sorry! Did you reach out to our customer service team? If our customer service team is not reached out to, we do not know about the issue. Please send any photos you have of the damaged chile and we would be happy to replace it. Best, Saul

Posted 1 year ago

“Ordered a large Chile Ristra, what was sent was beautiful and we hung it up right away. After 3 days we noticed a huge bug problem. The ristra was infested! My wife was heartbroken that we had to throw out her birthday present. We are very disappointed and cannot recommend.”

Posted 1 year ago

Hi Richard, I am so sorry! I must say, we have no had any other reports of ristras arriving with a bug issue. Unfortunetly, ristras do provide a safe haven for bugs that may be milling about. We would be happy to offer you 100% off another ristra, if you would be willing to pay for the shipping. Let us know! Best, Saul

Posted 1 year ago

“Unfortunately, I ordered chopped hot and received whole. Not the end of the world but disappointed :(”

Posted 1 year ago

Hi Brian, I am so sorry about that! Every now and then, our packing team does make a mistake. However, if our customer service team isn't contacted, we don't know about the issue and don't have a chance to fix it. Please reply to this email with a photo of what you received, and we would be more than happy to reship you the correct product or provide a partial refund, which ever you prefer. Best, Saul

Posted 1 year ago

“VERY DISAPPOINTED IN THIS BOX OF CHILI'S. HEB IN CENTRAL TEXAS ONLY HAD ONE ROASTING EVENT BECAUSE THEY COULD NOT GET ANY MORE BOXES. I WENT AHEAD AND POPPED FOR MAIL ORDER WHICH IS OBVIOUSLY 3 TO 4 TIMES WHAT IT COST AT STORE. THESE CHILIS DID NOT HAVE A GOOD FLAVOR AND WERE SO MUSHY AFTER PEELING THAT THEY WOULD NOT KEEP THEIR SHAPE AND BASICALLY ARE UNUSABLE FOR RELLENOS. I HAVE ROASTED CHILI FOR MANY YEARS AND HAVE NEVER HAD THIS PROBLEM. ORDERED RED LAST YEAR AND LOVE THEM AND STILL HAVE SOME.”

Posted 1 year ago

“Terrible. Not hot and no flavor.”

Posted 1 year ago

“Sorry to say that I am highly disappointed, 1st time buyer and I will never buy your products ever again. I was born and raised in southern NM (south of Mesilla Park) and this chile does not come close to what I’m use to. reference order numbers 176515 and 178423 both have zero taste and no heat especially on the HOT, unfortunately we paid a lot for something that’s not going to be used.”

Posted 1 year ago

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The Hatch Chile Store is rated 4.7 based on 10,878 reviews