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The Hatch Chile Store Reviews

4.7 Rating 10,878 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,878 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1535

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The chilies are fantastic. Thank you. The delivery was as adversities. Every chili arrived in great condition. The only bad part is the price. The $100 for 50# of chilies is a little high, but the $184 for delivery was way over the top. As good as these chilies are, they are not worth $284 for 50#. I do not think I will order them again. I’ll have to find another way to get them. Thanks, Scott”

Posted 8 months ago

“Fantastic service! Very fast and not one Chile was spoiled or damaged. Will purchase again!!!”

Posted 8 months ago

“My chiles arrived a day later then originally scheduled. No fault of the Hatch Chile Store and the delay lies with the UPS. Fortunately, all chiles survived the trip. Four pounds didn't last long though ( weren't they sold by the 5 lb amount in previous years?). What was supposed to be made into chile sauce and frozen instead got made, along with some delicious Maryland tomatoes, into a couple batches of salsa and quickly devoured. So, I don't know, I'm kind of on the fence. I love green chiles but this was the second shipping mishap I've experienced and the pricing is getting to be a little much for me. We'll see...”

Posted 8 months ago

“They came a day later than suppose to. Still were in good condition. Loved it when I opened the box and could smell them!”

Posted 8 months ago

“Ordered 8#s. Arrived in pretty good shape even though it has been terrible heat. Thanks for waiting until it cooled a bit. Loving these and sharing with friends. Great on a tortilla with a pinch of salt AND on a BLT with an egg!!! Eating one with eggs every morning”

Posted 8 months ago

“Delicious. I look forward to this treat (and a box for my brother) every year. I was sad the box had to be smaller though.”

Posted 8 months ago

“Chilis arrived on time and in good shape. They were small this year, compared to past years, but still yummy.”

Posted 8 months ago

“Small chilis thin skins heat OK. Stores here have nice big chilis but no heat.Guess I got stunted chilis, but I love eating them .prayers for rain.”

Posted 8 months ago

“Amazing!!!”

Posted 8 months ago

“Chiles arrived quickly even in the height of the season. And they're delicious. I give four stars because I think they're a little on the expensive side but as a New Mexico ex-pat I am definitely going to keep using them.”

Posted 8 months ago

“I've always loved the chiles I've bought from you guys, but, honestly, the tamales were mediocre at best.”

Posted 8 months ago

“Ordered the Medium Hatch Green Chili And was disappointed when it was mild. Needed it a bit hotter. However the arrival was in great shape - roasted it immediately. Great job on the delivery. Next time when one orders medium please send medium. Thank You”

Posted 8 months ago

“Pam was very patient with me in addressing an issue I had with the amount of spoiled chiles due to some confusion about the shipping. I’m grateful that she send me a second 25 lbs. to replace the amount that had spoiled. Thank you Pam. However, I do have a question. After ordering 50lbs. I received only one box labeled 25 lbs. Is the additional 25lbs also included in the same box?”

Posted 8 months ago

“I do understand that the weather affects the crop. However, in the 40 years that I have been buying and roasting peppers - previously from other suppliers but a few years from you - this year's shipment has been the poorest. The raw weight may be the same, but the yield ended up low and the time required to slip the peels was way longer due to the thinness of most of the peppers. I would like to continue ordering from you in the future but wonder if there is a way you could sort to send only your typical robust pods. I'm sure you can still use the very thin ones for one of your ground products. Btw, on the bright side, this year, shipping went very well and the product was not substantially spoiled by arrival. Thanks, Joe”

Posted 8 months ago

“Excellent but we did not get a shipping notice and unfortunately we were out of town when they arrived. A heads up would have helped. Luckily our neighbor was able to grab them and hold them for us until we returned from our trip. Terry Doyle”

Posted 8 months ago

“Most of the 25 lbs of chiles were perfect but there were quite a number that were partially spoiled. That spoilage was described in an email update on the “pause” a couple days later. Guess I received about 3-5 lbs of chiles that should have been paused. That’s why they only get a four star rating this year. On to the next!”

Posted 8 months ago

“I set up a subscription. I got the first shipment, delivered as advertised. My only gripe is that I can't get the hot chiles already roasted.”

Posted 9 months ago

“I enjoy Hatch products. However, I received an order on 12 July. I received the chili rellenos I ordered, but did not receive the bacon I ordered. I was gone 14-21 July and asked for the bacon to be sent today, 24 July. So far, no notice of bacon being shipped today.”

Posted 9 months ago

“Chimichangas were terrible three in trash”

Posted 10 months ago

“1st order was delayed in shipping and arrived thawed out and warm. Contacted customer service and a replacement order was shipped quickly and arrived on time. The Rellenos are delicious. I have not used the Green chilies yet. They are safe and cozy in my freezer while I decide what to make with them.”

Posted 10 months ago

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The Hatch Chile Store is rated 4.7 based on 10,878 reviews