The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,267 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 23rd August 2025

Peter C

The Hatch Chile Store 5 star review on 24th July 2025

David F

The Hatch Chile Store 5 star review on 11th April 2025

Devin G

1751

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my third year ordering peppers. The prior two years were excellent. This year was not. The shipment was supposed to arrive on a Thursday. It did not arrive until the following Monday. Four extra days on a hot truck resulted in many peppers being mushy and had to be thrown away (at least 30 peppers from a 25 pound order). Plus, many of the stems were black and shriveled. This indicates to me the peppers were picked several days before shipment. On the positive side, when I reported the shipment problem, the company responded by sending me 10 pounds of peppers, which I hope t receive this week. This resulted in my going from 1 star to 4 stars.”

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Posted 1 year ago

“the chili i got this year I had more bad chili than the past two years. The last two years, I only had two bad chilis that were rotten. This year I had 25 bad chilis. But, I do know it was hotter this year in New Mexico and my box was seeping a little from the chili that was bad. Overall, the taste of the chili is great. I will order next year and hopefully next year I won't have many bad chilis. Thank you”

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Posted 1 year ago

“First order was delivered late and was partially spoiled. After sending an email to company they were quick and friendly. Tgey sent 10lbs to replace the spoilage in last shipment. Chile was great 👍!!! Good flavor and very hot. Made chile rellenos. Miss my home state of New Mexico”

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Posted 1 year ago

“So we had a problem but they fixed it promptly they were good to work with”

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Posted 1 year ago

“Chili was top of the line. Excellent product. We had a serious delay in UPS shipping that ruined some of the chilis. Better luck next tume”

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Posted 1 year ago

“The product is really great. You can not find better hatch chile products all in one place anywhere. The customer service is just average. I was having difficulty checking out using Shop Pay or PayPal, both of which I have active accounts, and have used recently for other types of purchases. I tried to contact customer service via e mail, then I received a text from a Detroit Michigan phone number wanting some info from me. Red Flag ! I tried again to contact them via e mail about this situation and never heard back ! Also, I was not sure, but the site freshchileco.com and hatch-green-chile.com and hatchchilestore. All sell the same labelled products or are all the same company, hard to tell.”

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Posted 1 year ago

“The chile is sweet and the right heat--we bought hot--, but it could be roasted a little longer by the Chile Store. The flesh is a bit tough, so it needs a some extra cooking on my end. And I would appreciate the option of being able to order it "skin on," which seals in the flavor and protects the flesh from the freezer. The chile was beautifully wrapped and I really apprecisted the recycleable materials.”

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Posted 1 year ago

“I am loving the Chili RELLANOS, the delivery could have been better, all in all I am satisfied.”

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Posted 1 year ago

“Yes, the product tastes grate. When you add in shipping , it's not worth $36 dollars for 2 jars.”

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Posted 1 year ago

“Once you stopped cancelling my order, all was good.”

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Posted 1 year ago

“The dried green chile was very tasty, but the packages are extremely small.”

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Posted 1 year ago

“The chili was very good and tasty. We received two 25 pound boxes. The only issue was that when the boxes were delivered. We opened them immediately and found more spoiled chili (about a dozen to 1 1/2 dozen) then we ever had in years past.”

Helpful Report

Posted 1 year ago

“I have never had any issue with Hatch Chile Store, with the exception of receiving frozen my chiles (5# medium and 5# hot) above room temperature and unsafe to eat after sittinf in an environment inconsistent with frozen goods. I wish you would put "FROZEN PRODUCE" clearly seen by the shipper so maybe someone would help expedite them a little. However, you made good on your promise and sent another box of them and I got yhem still a little cool, so I put them in the freezer. I really love your product. Even with higher shipping rates ti insure a two or three day delivery to my address, I would gladly pay for them, they are just that goood. My interaction with your family has been positive.”

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Posted 1 year ago

“This is the second time we have ordered green chile's from this store. We love the chilies. This order was placed before we went on vacation and we requested they be delivered arond the 23 of July after we returned. We got an email saying they had received our request.The day before we left for vacation we noticed the box on the front porch. We left the 14th and the chilies arrived on the 13th. We feel lucky that we were still at home. It could have been very messy.”

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Posted 1 year ago

“Nice tasting green chile stew!”

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Posted 1 year ago

“We love the hatch chilies. The delivery was confusing to us the bags had no logo or information on them and while the inside of the box was “cool” the chilies were not frozen as usual. We paid extra for a timely delivery.”

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Posted 1 year ago

“Purchased a 2’ treated Chile String from Hatch Chile Store. Ordering was easy, shipment was on time. Chiles were as described. The Chile string was minimally packaged so there were some 6 broken Chilies . The treated process was in good condition. The price was on the “High” side for product received. 4 star rating was a result of price and shipment damage.”

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Posted 1 year ago

“Very tasty. Pork was mushier than I would have hoped. Maybe I'll make it into a sauce for pork enchiladas or something.”

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Posted 1 year ago

“The dry ice had sublimed and evaporated in the box by the time it was delivered, but the chili still seemed to be frozen and had not thawed yet.”

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Posted 1 year ago

Hello , Thank you for the feedback, please check to see if the product is still cold to the touch upon delivery. Even if it has defrosted a bit in transit, it is safe to refreeze and consume as long as it is cold. Please let us know if your product is not cold to the touch upon delivery, and we will work from there for next time. Thank you! - Hatch Chile Store

Posted 1 year ago

“Rcvd my red chili ristra, looks fresh and yummy. I love Hatch Chili and what you bring to many communities like the beauty and taste. I appreciate you adding the extra $ for in case you rcv a bad shipment or your order gets stolen. My order got stolen last year and Hatch didn't do anything to get it replaced and of course they had a pic that it was delivered. I'm assuming now paying a lil extra your guaranteed to get it redelivered if you have this problem again. I got mine this time and it's great. Thank you Hatch”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,267 reviews